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World Golf Tour [WGT]
World Golf Tour [WGT] Customer Service Phone, Email, Contacts

World Golf Tour [WGT]
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www.wgt.com
www.wgt.com

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1.4 49 Reviews

How responsive is World Golf Tour [WGT]'s customer service?

2 Resolved
41 Unresolved
Very poor 🤒
We don't know much about how World Golf Tour [WGT] handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with World Golf Tour [WGT] and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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World Golf Tour [WGT] reviews and complaints 49

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Newest World Golf Tour [WGT] reviews and complaints

ComplaintsBoard
J
5:50 pm EST
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World Golf Tour [WGT] the game

Starts off as easy to get you addicted, then you start winning against much higher ranked players, once you reach tour pro or master level and have purchased or watched millions of ads you start loosing on big money games against hacks and alike ?
Also they seem to favour players from s/f/sisco ?
Then when you complain they offer WGT coins which are worthless and can only be used to play big money games .
The sponsorship is another load of bull ! New items do not in anyway improve performance, yet the say they do ! The game is a crock of Sh/73 to say the least, they are robbing the less fortunate in my opinion .
Please address this complaint and get it sorted .
Many thanks Clive

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R
10:32 pm EDT

World Golf Tour [WGT] crooked results every game

This company tries to sell golf equipment to be used to improve one's performance in the game. The exact opposite happens. The practice side is fine with free equipment. The competitive side, supposedly against real opponents, is fixed so the original player seldom wins. Cartoon characters, no matter what their imaginary skill level, will hit impossible shots every time. Then, the scam is to sell us golf equipment., to improve our results. Beginners are Real Tour level players in this game. Experienced players get bungholed on virtually every shot, sometimes missing their normal shot by forty yards, and always into a hazard! They do this by intentionally speeding up the distance bars that affects accuracy. A perfect shot, based on the ding, which indicates such, should result in a good lie. Not so!
California has already initiated fraud suits against WGT for cheating its customers after enticing them to buy equipment, then reversing the results of their play. This is a crime and they should be forced to close shop or reverse the action their foreign geeks took to screw the real players out of their hard cash. They are criminals!

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Ryan Alan Ulrey King
, US
Dec 19, 2017 6:15 am EST

It's100%[censor]whenupay for golf balls andu over play the shot bye bye golf balls and your money it'salsoridiculous perhits and3 packsofballs!

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Jonsey47
, US
Dec 01, 2017 5:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I totally agree mate . This game is the biggest crock of [censor] and full of lies !
I've played this game under 15 different names and email addresses, and the same thing happens every time !
You start off beating tour pros, masters and then loose to hacks on big money games, I wish they would make it fair and have leagues, Ie -: hacks against hacks, Ams v arms and so on, this would be much fairer in my opinion .
Cheating robbing scoundrels WGT for sure

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fairwayqueen
, US
Nov 26, 2017 10:06 pm EST

I am beginning to believe they "steal" expensive balls, by making balls go much further, thereby ending up in the brushes, and losing the ball. Or make your ball curve to a water hazard, thereby losing a ball and having to purchase more.

ComplaintsBoard
D
10:33 am EDT

World Golf Tour [WGT] you

I have come to the world of golf on Monday 29/05/2017 As a family day out to shoot some balls with my 8 year old son . I payed 16.50 for 200 balls and a left handed club on arriving in to the range . I can now see promo flyers all over the ferciltay stating that 200 balls to non members are 10 pound on Monday to Friday. But o well what is done is done . I then find that out off 45 bays you only have two with left handed grass ferciltay and no tees to be seen anywhere. On trying to locate them I was told sorry I don't no . I think after 16.50 and an 1hr of watching other ppl play I had ruined my day by comming to what I was under the impression was a good day out ...

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11:05 pm EST
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World Golf Tour [WGT] login impossible!

I have been attempting to login to my account and play WGT tournaments without success. This has gone on now for hours and I am concerned that my consecutive days of play will be in jeopardy through no fault of my own. Obviously I am not alone in making this complain as the Web Site has been impossible to obtain. Please verify that my consecutive days will not be deleted.

Read full review of World Golf Tour [WGT] and 1 comment
Update by Raymond Wyland
Jan 26, 2017 11:08 pm EST

I have already told you why I have filed this complaint and resent having to go through this additional explanation.

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Doug Tessier
, US
May 02, 2017 9:50 am EDT

e're sorry, that web page can't be displayed. The system is busy or the web link is incorrect or no longer available.

Please try again or use the navigation menus to help find the page you're looking for.

If you have time, we would appreciate if you could send us the web link that you tried to view. Please submit a ticket via our Help page and we'll get it fixed right away.

Thank you!

WGT Member Services pls help

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L
1:12 pm EDT
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Featured review
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World Golf Tour [WGT] - disabled account

I guessed the password of my former room mate, went into her account, unblocked my user name and sent my username a friends invite. WGT disabled her account. I admitted to her what I had done and emailed WGT admitting what I had done. They rightly closed my account but are refusing to reinstate my former roommates account. I now live 5000 miles away - in...

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5:17 pm EDT
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World Golf Tour [WGT] unethical behavior/ theft

on 7/15/16 (today)...

i found myself unable to login to my wgt accnt due to it being disabled for no reason.

i just spent $ 150.00 on the game and have a descent score (62) @ tour pro level.

i posted my kiawah back 9 score yesterday and got lucky and shot a 26 which would equal a 52.

now my account is disabled for no apparent reason other than being a good player...

would like a full refund or a class action law suit to be filed through the Department of Justice...

my wgt accnt name is/ was: xxx98199xxx

thnx,

xxx98199xxx

Read full review of World Golf Tour [WGT] and 1 comment
Update by xxx98199xxx
Jul 15, 2016 6:25 pm EDT

just got an email from WGT, they stated that i have multiple accounts...

be assured that that is a fabrication of the facts...

i only have / had 1 account...

apparently it is ok to commit fraud / theft in the USA now...

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Dobie2089
, US
Jul 23, 2018 7:21 am EDT
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Know the feeling well >>>>> World Golf Tour [WGT] / Account suspended
1 United States
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Contact information:
wgt.com
Disgusting organisation ! Been a member for 2 and 1/2 years, and probably about 6 months in invited my partner to join, which she did . Last week out of the blue I couldnt log into my account and got the message that my account was disabled and to contact member services . After several ridiculous emails from them, they are adamant that i have been multi accounting and my partners account is actually mine as well. I have pointed out that all they need to do is to check the account details for bothe accounts and pay particular notice to Credit card transactions, as we have both purchased credits at some stage from our respective bank accounts .
They seem completely unprepared to this and the current situation is they have left my partners account open and disabled mine, I should add that I have quite a few credits on my account and some expensive clubs that come with legend level . They have absolutely no proof that both of these accounts are mine and both my partner and myself have told them quite categorically, that neither of us has access to each others accounts nor played on them . In addition to this disgusting treatment of a long term player, I have also requested that if they are adamant they are not going to reinstate my account, then i formally request their data controller completely erase my data in line with article 17 of the GDPR legislation that deals with right to erasure ...they have so far completely ignored my request, not even a response ! To anyone reading this, I would ask you to think twice about setting up an account with WGT, because this is the level of disdain they show their customers

ComplaintsBoard
D
11:50 pm EDT

World Golf Tour [WGT] game is not free

This site is a scam! I joined www.wgt.com and started the game. At the beginning there was a tutorial ho to play the game and when I finished it I was told that I have to pay money to continue the game! This game is not free, beware! I never wasted my money on games, so I decided to quit. There is nowhere told that this world golf tour costs money! When you join this site you have to rent those holes and pay some money for each 9 holes. Ridiculous. Don't waste your money and time here!

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Mike Septembrini
, US
Dec 08, 2017 7:44 am EST

This claim is full of crap! I just don't know where the hell the OP got that info but it is not true at all. The game is totally FREE to play unless you purchase some of the equipment from the pro shop and it's entirely up to you whether you want to buy or not, nobody's forcing you.

ComplaintsBoard
G
7:36 am EDT

World Golf Tour [WGT] problems with navigation

I was playing the game on the website www.wgt.com within 3 weeks. But I was disappointed in it. It was difficult to navigate and the ball didn’t fall to the lunule. I tried to be careful and wasted a lot of time, when I played, but it was impossible to get where you needed. I stopped to play, because I didn’t get the necessary score and my time finished on this website. Terrible website and game.

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5:09 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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World Golf Tour [WGT] - business practices

World Golf Tour is an online program where you can play virtual golf rounds. It touts itself as being "free" for anyone who joins as a member. What they don't tell you is that in order to actually enjoy the game (hit a ball 200+ yards with a driver) you need to buy better clubs. The best part about this CRAP site and its employees is that the clubs and...

Read full review of World Golf Tour [WGT] and 93 comments

World Golf Tour [WGT] In-depth Review

In summary, World Golf Tour (WGT) is a comprehensive and immersive online golf game that offers a realistic experience for golf enthusiasts and gamers alike. With its detailed graphics, variety of courses, and robust community features, WGT stands out as a leading virtual golf platform.

Website Interface and Usability

  1. Ease of Navigation: Website is simple to navigate, with clear menus and options.
  2. Design and Aesthetics: The design is sleek and professional, capturing the essence of golf.
  3. Mobile Responsiveness and App Availability: WGT is accessible on mobile devices, with a dedicated app for on-the-go play.

Game Selection and Variety

  1. Range of Courses Offered: Many famous courses available, providing diverse challenges.
  2. Types of Tournaments and Competitions: Offers a range of tournaments, catering to various skill levels.
  3. Availability of Practice Facilities: Practice areas are available to hone skills before competitive play.

Realism and Graphics

  1. Visual Quality and Detail: High-quality graphics with attention to detail make for an immersive experience.
  2. Realism of Physics and Gameplay: The game physics are realistic, mimicking the actual sport closely.
  3. Course Accuracy and Detail: Courses are accurately represented, adding to the game's authenticity.

Multiplayer and Community Features

  1. Ease of Finding and Joining Games: It is easy to find and join games with players of similar skill levels.
  2. Community Engagement and Events: Regular events and active community keep players engaged.
  3. Social Interaction Tools: Various tools are available for social interaction among players.

Membership Options and Pricing

  1. Free vs. Paid Membership Features: Free membership offers basic features, with premium options for paid members.
  2. Pricing Structure and Value for Money: The pricing is reasonable, with good value for the features provided.
  3. Subscription Benefits and Perks: Paid subscription comes with benefits like exclusive courses and equipment.

Equipment and Customization

  1. Variety of Clubs, Balls, and Gear: A wide selection of equipment is available to suit different playstyles.
  2. Customization Options for Avatars: Players can customize their avatars for a personal touch.
  3. Impact of Equipment on Gameplay: Equipment choices can significantly impact gameplay, adding a strategic layer.

Learning Resources and Support

  1. Tutorials and Training Modes: Comprehensive tutorials and training modes are available for new players.
  2. Accessibility for Beginners: The game is accessible to beginners, with scalable difficulty levels.
  3. Customer Support and Help Resources: Customer support is available for any issues encountered.

Fair Play and Competition Integrity

  1. Anti-Cheat Measures: Measures are in place to prevent cheating and ensure fair play.
  2. Fairness of Matchmaking System: The matchmaking system is designed to be fair and competitive.
  3. Reputation Amongst Gaming Community: WGT has a good reputation for maintaining competition integrity.

In-Game Purchases and Microtransactions

  1. Transparency of Costs: Costs are transparent, with clear information on in-game purchases.
  2. Impact on Game Progression: Purchases can impact progression, but skill remains a key factor.
  3. Balance Between Free and Paid Content: There is a balance, allowing free players to enjoy the game while offering paid content for those who want more.

Performance and Technical Aspects

  1. Game Load Times and Server Stability: Load times are reasonable, and servers are generally stable.
  2. Bug Frequency and Patch Updates: Bugs are infrequent, with regular updates to address any issues.
  3. Compatibility with Various Devices and Systems: WGT is compatible with a wide range of devices and systems.

User Reviews and Community Feedback

  1. Overall Player Satisfaction: Many players express satisfaction with the game's features and realism.
  2. Common Praises and Complaints: Praises often focus on realism, while complaints may target microtransactions.
  3. Response to Community Feedback by the Developers: Developers seem responsive to community feedback, making regular improvements.

Accessibility and Inclusivity

  1. Support for Players with Disabilities: Features are in place to support players with disabilities.
  2. Inclusivity of Different Age Groups and Skill Levels: The game is inclusive, appealing to a wide range of players.
  3. Language and Regional Support: Multiple languages and regions are supported, making the game widely accessible.

Environmental and Social Responsibility

  1. Company's Efforts in Sustainability: The company's efforts in sustainability are not widely publicized.
  2. Partnerships with Real-World Golf Initiatives: Partnerships exist with real-world golf initiatives, promoting the sport.
  3. Contributions to the Broader Golf Community: Contributions to the golf community help foster the sport's growth.

Legal and Ethical Considerations

  1. Privacy Policy and Data Security: The privacy policy is comprehensive, ensuring data security.
  2. Terms of Service Clarity: Terms of service are clear and easy to understand.
  3. Ethical Monetization Practices: Monetization practices are ethical, with no exploitation of players.

Future Developments and Updates

  1. Roadmap for New Features and Courses: A roadmap is available, showing planned new features and courses.
  2. Commitment to Long-Term Improvement: There is a clear commitment to long-term improvement of the game.
  3. Anticipation and Hype for Future Releases: Future releases are anticipated by the community, with positive hype.
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint about World Golf Tour [WGT] on ComplaintsBoard.com.

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+1 (415) 433-2027

Website

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