The Golf Warehouse
reviews and complaints

As a passionate golfer, I understand the importance of reliable equipment and exceptional service when it comes to enhancing your game. The Golf Warehouse, Inc., commonly known as TGW, has garnered mixed reviews from customers. While some have praised the quality of products and efficient delivery, others have expressed concerns about delays, incorrect orders, and unsatisfactory customer service. It's crucial to approach purchases from TGW with caution, ensuring that your expectations align with the potential experiences highlighted by various customers.

During the past month I've submitted 8 separate golf club orders to TGW (4 shipments pending). The first two arrived as promised. The 3rd order arrived without the fairway wood head cover while the 4th order arrived without the adjusting tool for the driver head. Customer Service (CS) was very courteous and informed me the head cover would be shipped from the vendor. Two weeks later no cover and another call to CS and was informed, a tracking number would be provided when shipped. I did not agree and requested a return...wasted two days before CS informed me they could not send a return label for orders from Hawaii. I paid USPS to ship the club and sent a copy of the receipt to CS...was informed I would receive a refund for the shipment plus refund for the club when received. This is all pending as of Jan 29,2023. Regarding the missing tool...CS stated I could return the club if the warehouse could not ship the tool...pending warehouse decision as of 29 Jan. Obviously TGW has a quality control problem in their warehouse/shipping areas and this has caused me a boat load of butt pain, wasted time, and tied up hundreds of $ on my credit card. I may update this review when the remaining orders are received.

No reason to buy here if u have a local source of golf clubs. No bargains plus shipping. No thanks, can find it locally.

I have placed and received 5 separate orders all within a reasonable amount of time. All have been clothing which I am happy with. I have not had to return any item so I can't comment on that process. I will be ordering again when they have their sales and I find something I like.

Ordered an Item from them and 2 days later it was delivered. I think they have a good service. Many of my Golf friends by from here also, and think it is a good place to buy.

I had a problem with a pair of golf shoes purchased from them. Emailed Customer Service with a photo. In 1 hour they sent me return *** voucher and will credit my account. I admit I have been somewhat critical in the past. They must have changed management as this is great. THANK YOU TGW.

Unfortunately my review is not good.
I am trying to buy ping clubs. My order was cancelled and I have been giving them all the additional information requested by phone. Tried to place the order 3 times and with 3 different method of payments. I am being treated like a criminal and the experience of buying something from TGW is terrible.
It is also very upsetting and frustrating to try to deal with the customer service as they blame the "system" or the "accounting department" who is checking on my information...
Seems that they don't want to sell anything without knowing all your private life before. It is absurd that after providing them with 3 valid credit cards, bank statement and a LOT of my Time they were unable complete the order. Perhaps they just don't have any clubs but want to keep my credit card information for abusive charging in the future... All this feels like a big scam.

I would not recommend TGW to anyone.

UPDATE:
TGW finally decided to call me after all the complains. Esa Halabi was the person who called me and apologize for the situation.At the end they were able to send me the clubs one day later. It is just sad that it takes a lot of complaining to get one issue resolved, but overall I was happy to have insisted because I wanted the clubs quickly and They have managed it...

I normally don't write reviews but this experience was so bad that I have to warn others to stay away. I wish I had read the reviews on this site before even attempting to purchase from TGW.

I had been doing a fair amount of research on a cart bag and one of the 2-3 I was considering went on clearance at TGW for an unbelievable price. Normally I would just have $#*!s or Golf Galaxy match the price since I have dealt with those stores numerous times but we're in a pandemic and I thought I'd give a smaller business a chance. Big mistake.

After purchasing my product on a Monday and continuing to see it available for a few days afterwards (because you are bombarded with adds for any site you purchase anything from) I am then informed four days later that my purchase is cancelled. That's it. I go back to the website and of course the product in the color I wanted is now gone. Nobody from customer service (CS) reaches out along with the news that my order is purchased.

I try calling CS to see why my order is cancelled, they aren't taking phone calls (not a good sign that they can't figure out how to forward calls to employees who are working remotely, assuming this is the case they aren't taking calls). I then email them explaining the situation, and asking why my order was cancelled when that was not my wish. I got a response 20 hours later saying the item wasn't in stock (despite appearing on the website for several days after my purchase) and that for my troubles I can get free two day shipping on my purchase of another item. WHAT?!?!? I don't want two day shipping I want the item I ordered, or for CS to at least see if they can get me another color or a similar item at a deal, etc. Nothing, no effort to fix the situation or any potential solutions offered. I email back asking about several possible solutions. Days go by. I see that they now have another color that I wouldn't mind on the same product so I purchase that while waiting for a response. I tell them not to worry, but can they confirm my order.

They confirm my order and everything is fine, or so I hoped. This was my second mistake, I should have just used this chance to get a price match from another company while I could. A few days later I receive an email informing me that my item is on back order and that I will receive it in a few weeks (3-4 weeks out). I say that's fine, I'm not in a huge rush, I just really want this item, especially at this price. A few days go by and I get another email telling me my order has been cancelled. I reach out to see what is going on. I am informed that they are out of the product and will not be getting any more in stock, despite the company that produces the bag still selling the product on their website. This company is either incompetent or dishonest, or both.

Again, no effort to fix the problem. I ask if a similar product from the same company (same design but lesser material, and doesn't come with a $50 case) could be sold to me at the same price? Nope, they can take like $30 off the price which is still $100 more than the item I purchased. I ask about another item that I was originally considering which is $60 more than the bag I attempted to buy. No mention of that in their response. I asked if they would give me store credit for the difference in price between where I can buy the bag elsewhere and what they were selling it for. Again, no mention in their response.

They seem to have no desire to fix issues or even attempt to ensure a customer is happy with their experience and instead just want to get the problem to go away as quick as possible. Well I'm going away, forever, and I am telling as many people as I can to do the same.

TGW took money from my bank account and never placed merchandise order. After four contacts w company supervisor refused to place order or refund acct N/A

Order did not ship on expected date and updates not provided as requested. *** custom clubs ordered on september 30th. initial ship date was november 10th. order was then changed to ship december 10th. december 10th passed with no update on order. Requested an update and one was not provided until follow up about a week later. Clubs still have not arrived and approaching 3 month mark.

Order sent to the wrong customer Did not receive my order! I paid for overnight shipping. Called customer service and was told that my order was sent to the wrong customer and being returned back to TGW. I asked for a refund as I was travelling and opted to go to a store to get my items! I was refused! I asked for my matter to be escalated to a supervisor and was also refused! I want my money back! What a sham! This is the worst customer service experience ever! This company has no standards! My order number is ***!

I ordered a pair of golf shoes in late June. Received & didn't fit. They sent me a return slip & I returned around July 6. I have yet to get my money I paid by credit card & they told me the money was returned to my credit card on July 7. It is now July 25 & I still don't have the money. They keep telling me they will show where sent, I am now returning a second pair which I had to pay for without my return money & received two different size shoes in box . I paid for these on my debit card & hoping I get money back on them.

Order *** not received, customer service not responding to requests for order cancellation and refund Worst online shopping experience I have ever had! Order that was supposed to reach me in 2 days ended up taking a week, but I was never able to get ANY tracking information until a week after I ordered. When the order reached my city it was immediately returned to TGW by the shipper (***) as "undeliverable." No one from customer service has returned my messages, and chat has been offline for the last week. I never received my order, no one will respond to let me know the order has been canceled, and they have not refunded my money.

Paid $*** for golf club, they shipped me the wrong product twice. they only refunded me $*** after return of both shipments. Received wrong club order #***. Paid $***, shipping and Tax included. I shipped it back and they sent a second wrong club to me under order ***. I returned that club and they refunded me a total of $***. I called customer service and they said I would receive the $*** in 3 to 5 business days. After 8 days, I called again, Customer service told me I would receive the $*** in 3 to 5 business days. I waited 5 days and called once again, they are telling me that I will receive the $*** in 3 to 5 business days. Funny, I am now having trouble believing them.

I bought a *** 2 iron *** from the pictures and the description it was the 2019 one they sent me the older version. I bought a club *** 2 iron from their website it lined up with 2019 version when I took the club the next day to get regripped I dropped it off after returning to the store I was informed it was the older version. I emailed them since they aren't taking call I told them I would pay for a new grip club has been hit once. Do anything to make right. I was told sorry regripping can't do nothing all I want is what I thought I was buying what the sold me was not the 2019 version it was the older one. I just truly hope other people aren't getting taken like I did. Email came from Aaianza customer service I paid with a credit card the order # is ***.

I placed an order 4/4, It was estimated to be delivered 4/8 via ***. the order never arrived . I contacted Customer service. THey basically said, it's not our problem, *** has it. On Mon 4/12 I contacted *** and they told me they cannot help and to contact tgw cs to file a claim as they should have on 4/9. I then called TGW and they said they cannot file a claim, but after iexplaining to a supervisor *** said they needed to, they agreed to file the claim. They told me it would take 2 weeks for *** to investigate, before they would consider canceling or refunding the order.TGW CS insists its no longer their problem and their attitude is borderline hostile.TGW has been accused of this same runaround in the recent past, something I discovered after placing the order. Order_Number:

After placing an order, I realize there has been an address mistake that I mistakenly input. So I called the customer service number to correct it, but only an automated message saying it's not currently operating due to COVID-19, and that I can contact them through email, so I did by writing in detail specifically asking them to correct the shipping address. And I did all this within one hour after placing an order. I called the tgw next day just in case if someone from the customer service answered, but no reply. Then I sent additional email reminder to them. After couple of days, I get an email notification with a tracking number with wrong address. So I sent email right away attaching previous emails that I sent with complaints, and then they finally reply back saying it's been already shipped and can't change anything. Product_Or_Service: Customer Service Order_Number: *** Account_Number:

I originally ordered item from TGW on 3/16. I got the box and they sent me something I didn't order and didn't send me something that I did. I spoke with their customer service on the phone and the woman assured me that she would call me back that day with a resolution. About 5 days passed and no calls or emails. I called again and was told the same thing. They were doing a "bin check" to ensure the right item was sent to me this time. All the meanwhile, you can still order this item on their site. Called for the 3rd time today and their customer service was once again *** and ***. It's now been about 8 days since they were checking to see. Always redirecting blame to another department. I don't want money back, I just want what I paid for. I will never purchase items from them again & have let all of my golfing friends know not to buy anything from them either. Should have read how horrible their customer service is before ordering, that was my mistake.

This company charged my card, canceled the order, and then told me it would take as long as a week for me to get my money back. I ordered a pair of baseball shoes for my son. The order was processed and charged to my card. Then, I received an email that the order was canceled. No reason why. I saw on my account that the charge was pending. I called the company to ask about the order and the pending charges. I was told the pending charge would drop off the next day. I was told the order was canceled because the item was out of stock. When I checked the next day, the charge was still pending so I called again. I was told that the agent I spoke to the previous day had misinformed me. This person told me it would take up to a week before the charge would drop off and my money would be fully returned to me. I am furious and consider this way of doing business not only unethical but stealing! *** I need this money for other expenses! I cannot afford to purchase baseball shoes for my son until this money is returned to me.

Purchased a gift card for $*** charged to my ***. Never got the gift card; no response to 5 contacts to the company. Order Number ***. I have tried 6 times through email and phone to reach these people; still no response! They have shut down their phone lines so only email contact is listed; and still no response. My recipient (gift card was through email, supposedly) did not get the gift card, yet I have already been charged $***. I asked for a full refund, still no response! Recipient was: Tracy *** at ***. When she tried to open the email that was in her junk folder, she could not access the gift card. I have asked multiple times for them to either fix it, or refund my money. I still have not received ANY response whatsoever! Horrible customer service practices. I feel like I was robbed and is most frustrating experience I have ever had. This was her birthday; how embarrassing! They should have responded to say they would look into it, and fix the issue, by sending another gift card via US mail to replace the one that did not work! And they should have responded to me to let me know what was going on.

Can not get a refund for product never received and can not get help from the company. Customer service is *** and unable to get a person that can Purchased some golf clubs cancelled the order within 24 hours. Receive multiple emails the order was cancelled yet they charged me. Then got an email the clubs shipped this was canceled and did not even get delivered. I got another email and spoke with a person in customer service they said I would get a refund in 3-5 days that was 20 days ago. Now the customer service is closed. This has gone on too long and a refund should have already happened and truthfully I never should have been charged for a cancelled order. They do not want to help their customers. They have made a mistake and should refund the money. I will have to file a complaint with the credit card company to get this back and it should not be that way. Order was cancelled in the first 24 hours therefore it should have been done. They made a mistake and shipped order and charged me. Second mistake and then the order was never delivered then the refund should have processed, nothing. After multiple emails with different people in the customer service and weeks of not getting help i am trying to let other potential customers to beware of this company.

Delivered only 3 of the 7 clubs I ordered and paid for. I ordered the *** Irons *** from TGW on February 8 with an next day delivery of February 10 for a golf tournament this coming Saturday 2/13. I received an email that my order has been delivered. I did not want to leave it sitting out until I got off of work so I left the office to go pick them up and put them inside. Once I opened the box there was only 3 out of 7 clubs in the box. I contacted TGW customer service and the lady told me that there was only 1 club ordered. I told her no, I ordered a separate club yesterday but that is not this order number I provided to her. After a few minutes and I told her I have the email stating that my *** had been delivered, she did confirm that there is supposed to be 7 clubs. I had to return to work so I told her I would have to call back. I called 30 minutes later and without asking for my order number or anything else, the gentleman told me I have to return them and wait for a refund and then re-order the clubs. I told him this was completely unsatisfactory. He said there is no other way, they cannot ship separate clubs to me. I responded "then how did you just ship me 3 separate clubs?" His reply is that he has no idea how that happened but they cannot not ship me the missing clubs. I have already given away my old clubs so now I will have no clubs for my tournament this weekend and the clubs I purchased on sale are now $*** more than when I ordered them on Monday. Completely disappointing experience. I should have did my own research on TGW before making such an expensive purchase as I see from the many reviews that I am not the only one.