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World Golf Tour [WGT]
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World Golf Tour [WGT]
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www.wgt.com

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1.2 40 Reviews

World Golf Tour [WGT] Complaints Summary

2 Resolved
38 Unresolved
Our verdict: If considering services from World Golf Tour [WGT] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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World Golf Tour [WGT] reviews & complaints 40

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D
12:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Golf Tour [WGT] the game

I have played so many holes and spent so much money ,buying credits and coins , the game is a joke ,especially when I have a 15 mph wind behind me and I drive the ball 250 yds , the wind never changed but , the ball dropped at 137 yards ! I'm Scotch Irish and you ladies are from Ireland , I can't believe you are doing this while, taking everyones money and laughing ! Your Spins are a joke , I always get 2 coins or 75 coins . Getting sick of this . I always thought the women ,in Ireland were so Beautiful ,now finding another side !

Claimed loss: 200,000 coins plus credits

Desired outcome: I would like to see my credits and coins restored , I've lost so much already .

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GMcGee0
Enid, US
Jan 08, 2024 9:00 pm EST

All I say is true. You will play better the more you spend, because the game don’t work without money. So the operators Fk everyone.

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GMcGee0
Enid, US
Jan 08, 2024 8:57 pm EST

I’m a fookin Scott piissed oof at des [censored] thieves. I only started November 2023. Bought clubs,joined club all was grand. Now I can’t hit a fookin green? Mother Fookin Thieves.

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11:19 am EDT
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World Golf Tour [WGT] Free credits offer

I completed a free credits (vikings war of clans palace level 25 in 15 days) offer for just under 6000 credits on your site WGT and the credits have not been added to my account.

I have sent several emails to complain but these have all been ignored apart from one relating to my email account and game freezing which was answered straight away, why are you ignoring the fact that i earn the free credits and are intitled to them and just refuse to respond ?

I also noticed you have now removed this offer from your website ?

Plarium play who own the game have been extremely helpful which is the complete opposite of your customer services.

Desired outcome: Firstly, just a response of some kind would be appreciated as you seem to not want to discuss this at all but obviously i would like the free credits promised as i completed the offer in good faith.

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GMcGee0
Enid, US
Jan 08, 2024 9:02 pm EST

Oh,they fooked you? Imagine that. Kinda like bit coin.

ComplaintsBoard
M
8:34 am EST

World Golf Tour [WGT] Payments for credits and no credits received

I made two time purchases of 5300 credits through google play to wgt golf tour. I have not received the credits and the payments have been payed. My issue is to get these credits to reflect in my game and game id: MORAS18 EMAIL ADRESS: [protected]@gmail.com.

All i get is automail reports is that we will get back to me but nothing has come from it. This is so frestrating attached will find the two orders that i purchased but not reflecting on my game.

Could you be so kind to follow this up for me

Regard

Morne van zyl (MORAS18)

Desired outcome: For the credits to reflect in my wgt golf game. My golf game name is (MORAS18)

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Is World Golf Tour [WGT] legit?

Our verdict: Complaints Board's thorough examination reveals World Golf Tour [WGT] as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, World Golf Tour [WGT] stands out for its commitment to quality and security. Clients considering World Golf Tour [WGT] should delve into its customer service record to gauge compatibility with their expectations.

World Golf Tour [WGT] earns 91% level of Trustworthiness

Perfect Trust Endorsement: World Golf Tour [WGT] achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for World Golf Tour [WGT]. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

World Golf Tour [WGT] has registered the domain name for wgt.com for more than one year, which may indicate stability and longevity.

Wgt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wgt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wgt.com you are considering visiting, which is associated with World Golf Tour [WGT], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

World Golf Tour [WGT] as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

World Golf Tour [WGT] website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While World Golf Tour [WGT] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 40 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • World Golf Tour [WGT] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to World Golf Tour [WGT]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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J
4:13 pm EDT

World Golf Tour [WGT] Fixed Game!

This game is so crooked and so jacked up it is pathetic! You get people to by coins, credits, and spend money and then get ready!

I play a lot and in the last match against a Legend, I never had a chance from the start! I cleared the cache and everything out. Meter jumping at the end of the game it said the game was currently tied!

You are nothing but a bunch of crooks and cheats!

Desired outcome: Quit fixing the matches especially when you get people to buy things! Correct the site to where it is true and correct!

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12:07 pm EDT

World Golf Tour [WGT] WGT Golf

Incorrect purchase amount...$3000...need a partial refund, please!

May 22, 2022 CaptainSlicehook is user name, WGT Golf...Gary Provenzano, Thanks, Call me at [protected] or email to [protected]@prosvcs.com

Desired outcome: Please refund back to paypal to to me, $2800 please?

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10:02 am EDT

World Golf Tour [WGT] credit card slamming

Upon trying to buy golf clubs i entered my card number but did not authorize any purchase or receive any confirmation number. My bank recognized it as fraud and didn't allow the transaction to proceed, thank you bank. Then I also saw that they kept my credit card on file, I never allow anybody to hold on to my information, just be weary, as soon as you enter your credit or debit card number they will slam your account for the money. To bad because I really enjoy the game I hope they clean up the slamming part.

Desired outcome: Stop the credit debit card slamming

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1:14 am EDT

World Golf Tour [WGT] WGT Golf competitor

Hitchens22 just played me DCP210 in a 9-hole Beverly Hills game. After I took a lead, he began to let clock run, and hit max shots at max time to stall me, make me quit. I asked him to be honorable…either play or forfeit. He became offensive and tried to provoke. I told him I would last him out. Continued through 4 holes …finally quit. Person needs to be removed…I have documented his offensive/abusive behavior…be happy to share. My e-mail is [protected]@gmail.com and phone is [protected]

Thank you!

Desired outcome: Remove Hitchens22 from our honorable game!

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9:30 am EST

World Golf Tour [WGT] WGT Golf AP.

I am another past customer who invested around $200 dollars and woke up one morning clicked on the site icon and I no longer was unable to sign in. I have been unable to contact a single person in order to retrieve my profile. The only way for me to continue playing was to create a new Email address and start from scratch. I don't know why it happened and I would like a explanation. It's a great sight and I would have continued playing and spending dollars in order to be one of the best. But I guess my spending was or was not lucritive enough long term, sense I had already bought some very expensive clubs, putter, balls, ect. I believe the site is running out of storage space. Or the powers to be have made a conscious decision to take advantage of we who spend freely in order to enjoy these sites and want to be the best at the game. In conclusion I must say it is very disappointing because this %100 disabled veteran spent a lot of time practicing.

Desired outcome: That the site be honest and give back all of our profiles back so that we can keep enjoying this very fun site. Or return our money...

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1:43 pm EST

World Golf Tour [WGT] My credit can not be actioned because of error reports

When i attempt to purchase credits i encounter error message stating i have validation problems this was reported last month and resolved but alas its back again Please resolve asap

Desired outcome: enable me to purchase credits

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J
9:52 am EST

World Golf Tour [WGT] Game instability

Hi,

I play this game for a long time, I am a Tour Legend with 55avg. I have work hard to get there, no speaking of money I spent to buy better equipment and balls as graduating in Tier levels.

This is a great game and fun to play, BUT be aware that the game is very very unstable. You will have to adjust your distances to reach on about 75% of your approaches to green shots, even if you have mapped your clubs with chirurgical precision and you have a very accurate distance calculation formula to play the winds like I did. That means, you will get accuracy by taking in game and practicing notes to get those needed holes to adjust and there's a lot in the game…

The fact that the game is so unstable in approaches distances is because their algorithmes are all [censored]ed up and I suspect Topgolf staff (who bought the game from previous owners) to not knowing how to adjusting it. So instead, they hide this instability behind their Marketing branding slogan which is :! Nothing less…its just have been branded this way to hide the fact that the game is all rotten and on top of that it will gives you some shots from time to time because there is a VEM (Virtual Equipment Modulation) built inside the program that takes control of your clubs from time to time to scrap your efforts they say! Yeah right, a program should NEVER get ANY INFLUENCE neither NEVER TAKES CONTROL on what you doing in a game. Its scamming people because those fake or ghost shots could send your costly ball out of bound and you gonna lose them! So be aware!

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12:38 am EDT
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World Golf Tour [WGT] the game has too many quitters and nothing is being done to penalize them for quitting

I have been playing this game for many years but lately there is to much quitting.NO action for these players.I playes 8 games in two days and have had 7 quitters, why play waste of time. PLease take action because the game is getting worse and mant will stop playing because of this.

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10:22 am EDT
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World Golf Tour [WGT] Avatar

For 5 weeks I have been emailing wit cust service with no success. My and my opponents avatar are missing parts or there is only a golf club showing and that is with a pink club head. I keep on hearing back that tech support is working on it for players using iOS 10.3.3. I am so discusted with wgt not taking care of this problem. With all the money I have spent for more than a year it seems the only remedy you can come up with is for me to spend money on a new desk top system or purchase a new iPad.
I have asked to speak with so one in charge of the owners of the co pant that are making all this money on u dupes that like the gm, and wish there was another one like it to change to, with no success.
I don't expect this, being my 10 times or more I have contacts you will make any difference.
I have discontinued passing on positive comments to bring more players to wgt knowing that your tech support is so incompetent
Rob Biela (Casbin)
[protected]@comcast.net
[protected]

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A
4:10 pm EDT

World Golf Tour [WGT] Timed out

This is not the first time this has happened. I am playing a match and the next shot doesn't load, after a minute or two I communicate with my opponent and they respond theirs is not loading either. Suddenly it loads and I have 15 seconds to shoot and get timed out with a warning. I'm leading by 3 strokes it happens again and I am DQ, Why would I forfeit the match when I'm winning. WTF... So I lose the match and my coins again. What is up with this? Is it your servers? I don't expect a reasonable reply. Just want you to know I am pissed off... AGAIN. I have issues about losing consecutive days played as well. That's another issue.

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H
6:19 pm EDT

World Golf Tour [WGT] no map of hole on first& 8th at pebble beach

I have on hole diagram on my p/c on the first& 8th at pebble beach it is very had to on where to hit the ball very time i am playing this i keep losing balls
can you fix the trouble am having
re your e mail i don't know extra information you want
as stated the trouble is what i stated above can it be fixed or not
i have removed launcher & re installed have had my computer person look at it the trouble still there

thanks
hangar214
[protected]@gmail.com

Desired outcome: fix it please

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12:17 pm EST

World Golf Tour [WGT] PGA golf

I have a narrow bar strike opening of just 1/4 " and a very fast bar movement! Extremely tough for me to stop the bar close. With a wind velocity of over 10 knots, it's nearly impossible to do so. Can you provide some instruction ?

Very Truly Yours,
David Delaria

Desired outcome: Can I expand the opening?

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4:08 am EDT

World Golf Tour [WGT] WGT and all they offer

Run don't walk away from this program and the group. They take over your computer with hidden apps at least one of which is not removable! I paid them for their program but you are constanly nagged with a pop up when you boot and it's also unremovable. God only knows what they've planted in your system!

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1:23 pm EDT

World Golf Tour [WGT] Unethical behavior

The player named Houseof horrible purposely maxed out on every stroke, scum like this will destroy this game, 2/21/2021 smart remarks like are u mad yet, max strokes need to be cut back to rid idiots like this

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6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Golf Tour [WGT] Not able to sign on to the new (Flash less) golf game

I have downloaded the app and have an email that a match awaits me

I can see the bracket with my name and I need to start round 2

I cannot access the game?

Desired outcome: be able to play

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2:51 am EST

World Golf Tour [WGT] Golf game

Played a match play game went to extra holes on cabo my opposition hit his ball into the rocks off the tee and it rolled back onto the hard sand? Not possible in real golf get ya act together, he then hit onto the green and won the hole.
Should have incurred a penalty for the tee shot not gained an advantage. Worse situation I have ever found on wgt and I play almost every day since 2012 and do not complain.

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12:20 pm EDT

World Golf Tour [WGT] Can't login, customer service says to start over

I have an account I have been playing for 10 years. I have spent thousands of dollars on the game over that time not to mention countless hours to collect apparel and xp. I got a new phone last week which forced to me to login when I fired up the wgt app for the first time on the new phone. The app does not like my username because it says I have invalid characters in it. Username = Mike_In_Cobb. I can login just fine on the old phone, well, sort if. I dont have to login at all, the app on the old phone remembers my credentials and I can play the game no problem. Also, I can login to wgt.com full site no problem with my golfername. It is just the app on the new phone that won't let me login due to the underscores in the usernamr. So I have contacted customer support multiple times.

Their solution is for me is to create a new account and they will port over my credits, coins and tier. But I will lose all accumulated apparel, awards, Xp and other aspects of my account that I have spent a decade to build. Not to mention friends and my identity to people I have played with gor a long time. This is BS and lazy. My account works on the other phone so I CAN login, it is definitely possible to fix. But customer service is too lazy to solve the problem and is offering a really bad band aid to try to fix it. A top customer with 10 years, thousands of dollars means nothing. PISSED

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Contact World Golf Tour [WGT] customer service

Phone number

+1 (415) 433-2027

Website

www.wgt.com

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