World Education Services [WES]
reviews and complaints

I had submitted all necessary documents for my ECA (educational credentials assessment) for Canada PR process. WES evaluated my full time management degree from Indian institute of Management as a a one year post graduate diploma citing the degree from the institute is not MBA equivalent. This made a difference of 6 points on my total score. On appeal, they re-evaluated it to full time MBA but taking well more than a month. During this period, I lost 5 points on account of age for my PR invitation cut off.
The worse part is this is not the first time such incorrect evaluation and subsequent overturn is done when appealed. I got to know that many students from same college have been through the same process earlier, but each time WES gives out the same explanation and asks further confirmation from the institute taking more time for the entire process.
Now I might potentially lose out on getting an invite, unless the cut off marks come down (which is extremely rare).

Do not put yourself through this!
This ‘company' claims to be a trusted source to ‘evaluate your education'. Well, let me disagree…

Before the beginning of this review, I would like to postulate a couple of questions that everyone should take into consideration prior to dealing with this company. Unfortunately, it is unlikely that the company or Universities encouraging its use will ever reply, nor be able to give the required answers.

1. Who gave this company the right to judge or consider other people's education? Who they even are? What legal documentation do they have for what they do?
2. Given that they request some of the transcripts being sent directly by the Universities/Schools who issue them, why using this ‘middle man'? This ‘middle man' that costs roughly 200 bucks? Why not request the validated documents directly between universities? Btw this company claims to be a ‘non-profit' organisation. How many other ‘non-profit organisation' charging 200 bucks for their services do you know?

The website & the process
The website is nothing, but confusing (to put it nicely) with a highly uneven description of your ‘duties' on how to send your University diploma, its supplement etc. to these… people. All documents must be translated to English (there is your additional charge if you do not have it in English).

While there is quite a detailed description of how to send the ‘doctoral degree conferral' (either have it send by the Uni or send it yourself, but with a Uni stamp on the envelope, fair enough), but there is absolutely no description on how the ‘Academic transcripts' should be sent! Well, for those who wonder - it needs to be sent by the University. So, if you sent it yourself they will not accept it and it will throw you back another 3 weeks (to make a request at the Uni, for them to send it, and again get it approved by WES…). One of the more fascinating things was that they ‘accepted' the translation of the ‘Academic transcripts', but they did not accept the document per se because it was not sent by the awarding University… Well, what can I say to that? Does that require any comment at all? Just 1 question… how could they accept a translation of transcripts they did not know if are legit?
One more thing to sending those documents - there is no contact person in the address you are supposed to send it and many curriers simply refuse to take a package like that and I had to settle with an alternative (there is another delay).

‘Customer support'
‘Customer support' is pretty much non-existing. Well, there is a ‘do you have a question' on the right side of the page, but do not expect to be able to chat with anyone. After you click on the ‘do you have a question' a bunch of FAQ questions appears and… that's pretty much it (NO they are not useful). Moving on with the ‘customer support', yeah, there is also an e-mail. I am not even going to comment on the 2+ weeks response rate, it's the response that is just amazing. Quote:

‘Dear XYZ,
Thank you for your message.
Please visit our website for detailed information on the required documents for evaluation and how to properly submit them. Please note that it is your responsibility to have your academic documents sent to WES.

We will send you an update by email each time a new academic document has been reviewed. It will indicate the status of all documents that are required to complete your evaluation. Your evaluation will proceed after all required documents have been received and accepted by WES.

Best regards,

Shawn K.
WES Customer Service
Please do not reply to this email. It was sent from a notification-only address that cannot accept incoming email.'

End of quote.

So there are 4 things I would like to point out in this e-mail:
1. You ask a specific question and you get a go to our website response. Don't you just love it every time it happens?
2. They even have the nerve to patronize you because if you are that stupid and did not realize it: ‘Please note that it is your responsibility to have your academic documents sent to WES.‘
3. You are supposed to send sensitive information about yourself (e.g. your University transcripts, date of birth, address), but you are not even entitled to know who you are ‘talking' to - see ‘Shawn K.' I wonder if this is even a real person...
4. And to let you know how much you actually bother them you get a ‘Please do not reply to this email.' All for just 200 bucks! Isn't it wonderful?

The ‘report'
So, 6 weeks later, after you comply with all their ridiculous demands, you will receive a ‘report'. Do you wanna know what is in that report? A copied information from your documents (not even correct one! They did not even get the length of the study correctly!) with an additional sentence of their approval (well ain't I happy to have this shambolic institution let me know that I did go to school?).

The ‘badge'
This one is probably the funniest (or saddest for that matter). So after 6 weeks of struggle they ‘congratulate' for earning their ‘electronic badge' and they actually expect you to put it on your linkedIn or Facebook or other sites… Thus, basically, they expect you to promote them (I highly doubt that any other than similarly talented university clerks have ever heard of them) and show off their badge… I am speechless.

Conclusions & remarks
I highly recommend to everyone who values her or his education and overall well being not to put herself/himself through this economical & emotional abuse. Keep in mind that you were the person busting your a*s to achieve your degree and you should in no way be obligated to pay 200 bucks to these frauds to ‘validate' what no one can do better than the Institution that issued the degree/education certificate to you. Certainly better than these leeches (likely with hardly any education - well if I am mistaken, why not show the team and respective CVs online?) who prey on other people's education and charge the victims for its ‘evaluation'. Preposterous, ridiculous & scandalous. The last advice to the end: think twice to attend/work at any Institution that requests or insists on your education being evaluated by these (or similar) frauds.

Hi, I am suveka jeyakumar.
I have submitted my documents from my institutions to Wes. I have two types of certificates, one is higher national diploma and another one is degree. First they took 35 working days from the submitted date and they accepted my degree documents and they rejected my HND certificate and they asked me to submit that certificate from BTEC. So I submitted my HND certificate from BTEC, Uk.
Again they took some more working dates and I got an email from Wes on 10/03/2019. From their email they said that they reviewed and accepted my documents, also they said that they will provide my results on 10/30/2019.
But I did not got any reply from Wes until 11/22/2019. Meanwhile my work permit visa got expired. I called them and I requested about my results, but that time they said me to submit my degree certificate from Northumbria University. Again I submitted my documents from my Northumbria University uk on 12/12/2019. But they scanned and uploaded in my profile on 12/17/2019. Seriously I don't understand about their delayed and wrong emails. I have to put my permanent residency application to restart my work in Canada and restore my status in Canada. Please help me to safe my life and my 2years hard work in Canada. I have all my Pr documents in my hand except Wes. Wes results report is an important part in Pr process and I cannot complete my profile without that. I was contacted Wes over the phone so many times and I am not getting any proper answer from them too. Please help me, my life is in trouble because of their delayed.

I submitted my documents for verification to WES in mid September. They state on their websites that evaluation takes up to 35 business days so I planned my entire immigration strategy accordingly. I was prompt and diligent in having all my paperwork sent across in the requested manner. It is now almost December. WES has provided me updates only when I have reached out to customer service demanding some sort of news on the status of my application. I finally got frustrated and wrote to them angrily asking to speak to whoever is managing their customer service and the promptly replied that my evaluation will be complete by Dec 19. THAT IS 3 MONTHS after I have submitted everything. 3x the advertised time. No apologies. No acknowledgement for my request to speak to an actual human representative. The points cutoff for my express entry has steadily climbed in the weeks they have delayed me and my entire future plans have been disrupted by their callous approach. Terrible terrible institution. They should be ashamed of the way they do business. After taking hundreds of dollars from me they vanished off the face off the earth. Pathetic.

I did my MBA in Pondicherry university in India, the evaluation report says my MBA is one year post graduate diploma in Canada. I checked with my friends and their evaluation report says it is 2 years equaling and master how this issue can be resolved. I spoke WES customer care I am clueless. How come the evaluation will differ for my friends and me, we did MBA from same institute and same department. In addition to that I started my diploma and MBA together. My 1 year diploma and my MBA considered as 1 Post graduate diploma, which doesn't make any sense.

I'll keep my review short and factual. I submitted my application in june this year, personally checked my envelopes from institutions to ensure its correctly sealed and signed on the back as per wes guidelines. I have to date sent 7 follow ups. My first feedback advised document was not signed (incorrect), I queried this and asked for proof, in early october I received a response from angela r advising I will have my report on the 24th of october. I followed up 3 times since then and my queries are just ignored. The service has been absolutely pathetic and I would not trust my money with this institution as they take your money and don't drive any form of customer service. I would suggest using another provider.

My WES REF. No 4331317 this is mandar khismatrao from India, 2 times money has been deducted from my account As 1st time I have payment through RBL card but it shown in the payment website that transaction has been failed and 2nd time I have done the transaction through sbi credit card and it was successful but from the 1st card payment has been deducted and from the 2nd card also so u need a refund from the WES

Transaction date 2nd November 2019
WES ref no -4331317

Dear Sir/Madam,

WES is regarded as a highly respected evaluation agency and as a customer I have had to finally resort to writing this email to bring forward the bias in the evaluating procedure. The details of the same are as follows-

I had received an ECA report(Ref No: 3719992, dated 17th September 2018) for a submission for certifying my graduate and post-graduate courses, but was dismayed to receive the response which had recognized my under-graduate degree, but did not recognize my post graduate degree, as a result of which I lost valuable points-

However, two months ago, the institution which awarded me the Post graduate certificate was starting to get recognized by WES. Overjoyed at the possibility of passing the current CRS cut off, I applied for a "Credential upgrade" from my WES profile and had all the necessary documents sent by the institute to WES(New Reference: 4286312), only to be crushed by an indifferent response by WES saying "Status Cancelled". When, I tried to call the customer service to understand the reason behind the response, I was told that WES evaluators do not re-evaluate documents which have been previously evaluated. The same degree is now being evaluated in fresh applications and given an equivalency of "Post graduate diploma with one-year Canadian equivalency", thus offering the new applicants for a fresh start and valuing their hardwork, but at the same time, for people like me, the only way seems to wait for 5 more years for the ECA report to lose its credibility and send a fresh application, which cannot be termed anything but unfair, thus leading me to give up on my Canadian dreams.

Although, I have lost hope in the system, I still made up my mind to write this complaint, in the hopes that this error is noted and taken care of in future applications so others do not have to give up their dreams of being associated with one of the best countries in the world.

Hoping to get your attention.

My name is Simran Khatter and my ref id is 2993305 WES Canada IN MAY 2016. But due to some personal reason m not continued with this. i want to cancelled my application and i had applied for cancellation my application from July 2019 but last 2 months above to apply this.

WES team sent me mail about my refund amount 299.45CAD$ is mailed to my mailing address but m not still received any cheque or refund amount.

WES contact us option my order history is shown that my refund amount has been refuned on 13 Sep. 2019.
please resolve my problem as soon as possible.

My WES registration no is 4112077 and my name is Madhen Selvam Selvachandra. It has been nearly 5 months since I have applied for my WES evaluation report and I haven't received my report yet.I am completely disappointed by this unresponsive attitude by WES due to which my immigration process is stalled. I hope you take this complaint in the right sense and expedite my process. Expecting a positive response and my evaluation report to be delivered as soon as possible.

Hello,
I would like to make a complaint as regards the status of my application. My WES ref no is 4036816 and my name is Vivian Uyo Ejoh.I am aware that Wes has recently reviewed the required documents needed for ECA for immigration and Waec is no longer needed .As an applicant whose status has been on hold 6months due Waec not sending the confirmation of Result on time but the scratch card has been accepted. I would like Wes to kindly change the status of my application from been on hold as I am made to understand that your team is proactively working to see that applications that were on hold due to waec would be evaluated and waec removed from their evaluation. Thank you.

My educational evaluation was completed on 7 of Aug 2019 and i was informed that a copy of report has been dispatched on 9th of Aug, 2019.However, I have not received my report till date. I am trying to continuous following up with their customer care.However, in this process i felt that it is more easier to find GOD than to get an issue resolved from WES. Please help to me with this issue as i am badly stuck.

I have has a horrible customer service experience with WES. To name one person in particular that I just got off the phone with is "Tiana". (09/12/2019) My application has been delayed for months now and every associate provides conflicting updates. I really dont know who to trust. They also do not have any compassion for frustrated applicants that have been made to wait and run around by WES. After making me wait for minutes on a call, once we finally get through to an associate, they are impatient and rude to us. Horrible experience so far.
My application has been delayed for months now due to conflicting guidance given by WES websites and associates. The support case process is broken. I need to create a new one each time instead of adding to an existing issue I may have reported so that there are logs of what I earlier reported. And once a case is submitted, there is no way for me to know if someone is looking into this. I just sit and wait and call them back to try to expedite my request. Very frustrating and time consuming.

I applied ECA from WES and after verification WES sent me evaluation report as on dated 25 June 2019 unfortunately as on dated 7 September 2019 I have not received my evaluated report after 72 days instead of 30 days as on given address please do need full I am very disappointed from world educational services please do some thing I have already wasted more than 70 days and money as well

My compliant is about discrimination.
Out of all the countries in the world, Nigeria is the only country that WES (World Education Services) requires secondary school results (mandatory) to evaluate post secondary school education for ECA (for Canadian Immigration program), professional and academic purposes.

Why are Nigerian applicants been discriminated against by WES?

hello.I am gagandeep kaur from india. I submit my application to WES for credential evaluation in july 2019. This is the first time I used WES for evaluation.but am very disappointed.WES is demanding dergee of law's certificate 2013from me. I informed many times that I hv not studied this course. I studied M.Sc in 2013whose documents I hv sent to WEs. . they r not responding me properly. ..they said I had done WES in 2015 nd that time I filled this course in my study bt am first time user of WES. . . . really fed up plz hlp me

I was given wrong information about how can I send my university marksheet from India by representative I called before sending my marksheet. The person I spoke to few months back clearly told me I can deliver myself till it is coming in sealed envelope. And now after 3 months on my account it is written not accepted as send my you even if it was in sealed envelope given my university to me. I Spoke to Mike ( supervisor) who said they don't have employee number so cannot give and there is no highest authority whom I can speak other than him. He even told he cannot Listen to calls recorded in my account ( reference number) as he is not sure how far the recording can go. He said he can only apologize about the wrong information given to me and rest he cannot even file a complaint as WES doesn't have any complaint forum or department.

Reference number 4037352

It is ridiculous, unfair, partial and discriminatory that WES demands for secondary school results to evaluate post-secondary school qualifications from Nigerian candidates seeking for Canadian Educational Credential Assessment (ECA) .
No other country in the World has such requirement imposed on them.

If the reason for the above is forgery, I want to ask : what has secondary school results got to do with ECA if the candidate already has higher qualification (s)?
Why can't WES accept the secondary school results available through the examining body's secured website (candidates bear the cost for e-pin) rather than request candidates to contact the examining body to mail a stamped photocopy to them in addition to the e-pin?

Out of the 5 ECA evaluators nominated by IRCC, WES and ICES are the only bodies with such ridiculous requirements.

This is ridiculous so, I urge WES to review this.