World Education Services [WES]

Dear Madam/Sir
I am writing to file a complaint for the WES (World Education Service). The main issue is that I wanted to make my credential evaluation for immigration propose, which is filling my application for the Express Entry program.
It's been 9 months and I am still waiting.
But let me give you the detailed description!
Reference no WES application is 4382530. I made the payment of 220 $ and started my application in 04.12.2019. Sent the document by mail which arrived at their office and my status in the profile application was updated in 29.12.2019. Their timing for an evaluation is 34 days. Instead they gave, just updated several time the status, which was (in progress, picture 1 &2). The final response was around middle of March, AFTER 3 MONTHS.
The response was that a signature was missing in my doc.
In March everything was close due to Covid-19, re-made my documentation slowly and send it again to them 23.06.2020, and the doc arrived in their office 29.06.2020 and was by A. Simola. (Picture 2&3)
The last update of my status was 02.06.2020. (Picture 5)
In their notification page they say:
July 7, 2020
Incoming Mail and Processing Times
We are happy to let you know that we are continuing to increase our mail processing capabilities and are now able to provide estimates for processing time.
• Documents received in our WES Canada office by May 26, 2020, will be processed by July 7, 2020.
• Documents received in our WES Canada office by June 30, 2020, will be processed by July 22, 2020.
• Documents received in our WES U.S. office by June 30, 2020, will be processed by July 14, 2020.

I waited till end of August and started to call them daily, also I have send a lot of emails but there was no answer.
The mail I send every day was as in picture 6.
The response that they gave me…finally was in 05.09.2020 that the will look in to my concern (picture 7) and 09.09.2020 was that my doc has arrived (picture 8)
My status hasn't been updated yet and I don't know what else to do. I am still calling them every day and there is no answer.
I don't know what else to do so can you please, please look in to it.
I will really appreciate it.
Thank you in advance.
Looking forward to hear from you.
Best regards
Oleda Hoxha
Mail: oleda. [protected]@gmail.com
Cell: [protected]

Hi,
Actually I had send my document for evaluation. My evaluation got done in july. I was supposed to get my document on july 28 and on my account it is shown that delivered documents on 28 july. But never received that document. I thought due this pandemic covid it can be late. But now its being one and half month. I didn't received my documents. I need that document for my pr process. Its already very late. I am trying to call them regarding to solve this matter but there lines are so busy that my phone automatically cut off. Then I send them email after that also they didn't replied me. They should have a different number for complaints. Really I need that document. Please help me. I need that documents again. Please look into this matter its urgent
My number (+1) [protected].

To whom it may concern,

WES claim that they have not received my documentation which I do not believe as I have proof of delivery and all their processes were followed to the letter and I have 3 witnesses to concur to the same. I have attempted to call though was dismissed my requests.

WES Reference# 4070956

Document to be required to WES : UMALUSI, South Africa

1. Examination Results (Secondary), Senior Certificate, 1998

This document was sent to WES as per all WES requirements (direct from institute, signed, stamped, sealed and sent via DHL . WES claim they have not received this document but we have proof from DHL that it was received on the 11 November at 11h35 signed and received by a G.Maple at WES, Documentation Centre in Toronto . Waybill number [protected]

Please see attached link for DHL https://www.dhl.com/en/express/tracking.html?AWB=3415017745&brand=DHL

We are not getting anywhere with WES, their response is that they have not received this document and won't give us any other response. Please help us ! I can't get another certificate from Umalusi for another 6 months due to company policy so are sending is not an option.

I have attached pictures of the envelope and what was in the envelope that was sent to WES that they claim they have not received though.

Your support on

I submitted my Associate of Science in Engineering and Bachelors of Mechanical Engineering both from US for evaluation. I completed my Associates of Science degree in August 2016 and also submitted verification letter from College registrar with transcripts to verify this. I completed degree conferral/graduation in December 2017.
I kept requesting WES to add these details to my report just in remarks that Associate of Science degree was completed in August 2016 and graduated in Dec 2017.
But i never got any concrete response all they keep telling me is nothing can be changed what we did is right. What they have on my ECA report is not the full truth and half truth is always a lie. As we all know customer service has no idea about anything evaluation department is not at all co-operative they are just taking money without quality of services.