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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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J
7:19 am EDT

Wish.com clothing

The clothes I ordered have no care instructions or material contents, and are not even close to resembling the picture I ordered from. A wool coat appears to be felt. Everything so cheap looking and cheaply made. Will not be wearing. I even feel bad about donating to Good Will. Horrible site, and after reading return nightmares I am not going to try to return. I feel this borders on fraud as descriptions do do not reflect products received.

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K
12:20 am EDT
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Wish.com points earned

I have earned over 4, 400 points on wish since 2017. In order to do this you must make a purchase (100points) review an item(10points) upload a photo(10points) upload a video (20 points)these points are said to NEVER EXPIRE clearly stated in their FAQ section. This morning, ALL OF MY POINTS DISAPPEARED! No explanation, NOTHING! I have attempted contacting support through the app as well as corporate office with no response. Has this happened to anyone else recently? Any recommendations on what to do next?

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C
6:13 pm EDT

Wish.com I ordered something by accident told was getting refund and now i'm not.

I ordered a bunch of stuff on an accident and need to speak to a live living human being. I was not planning on buying any of that stuff I was just browsing. I keep everything in my cart for a later date and time so that I can purchase the items when I can. But when my two year old daughter jumped on my lap and knocked off my phone, I reached to grab it and pressed the purchase now button. The face I made and feeling I felt was stress. My chest started to hurt due to the fact that I knew I didn't even have the money for said purchase. I only had $30 in my account and the purchase was $109. I cancelled the purchase with wish that same night and was advised that same night that the statement of refund will show on my account by the 13th of August. So I let the bank know that I really didn't want to be hit with an over draft fee for this and it will be resolved in a few days due to what the automated wish support had told me. Now im i took the overdraft fee penalty and i just looked at my account and nothing nothing shows in my account as a return. Nothing shows at all. But now I'm being told that yes I was reimbursed with wish credit...how do you tell someone that the refund will show up in their bank statement on a specific date and then say that they have been refunded with some fake wish credit. I don't want wish credit I want the refund I was told I was getting. I was told it would show their in my bank statement by the 13th of august and the refund would be present. I was never under the impression from the automated support line that I was getting wish credit only a refund. Now im not. This is ridiculous and uncalled for. I have been doing buisness with wish for a while i like wish but this game about oh we wont give you a real refund is not cool. Not everyone wants credit, not everyone wants store cash as a reembursment to paying money to a place. And the reason for that is if at any moment that store goes out of business their goes that person's store cash or credit cause they now can't use it anywhere else. And that's how I feel. If I made the purchase willing knowing, did have the actual money and it was not an accident I would not be writing this but it was an accident and I didn't have the cash and I was told I was getting a refund too.

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I
11:53 am EDT

Wish.com my recent order

I placed 3 orders about 2 or 3 weeks ago, One was .50, another was 33.78, and the big one was 110.70. To date, I have received none of them. I also misplaced my order receipts. They were to be delivered to;
Ida Reddice
4782 Mickey Dr.
Memphis, Tn. 38116

Please sand me my order or issue a refund. I would love to have my orders. The order contained shoes, free stuff, and other everyday objects. It has been a while and I can/t remember all that I ordered

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C
11:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com order that I placed 2 months ago

Hi,

Can i get refunded for the following 3 items please?
I have been waiting 2 months now AND these 3 items can no longer be tracked on my app account-- says: no order found for these items and that it doesn't exist. It's past the SLA delivery date and I can no longer see the order reflecting on my app anymore. I can't log a refund request because the order cannot be located on my wish account.

I want to be refunded asap please to the card stored on my account ending in 4539.

Items in question:

1.) Tracking: RW098917908CN
Order ID: 5b38be25988d4f5fb317aca1
Women hooded ultra light down jacket

2.) Tracking: UM488668314CN
Order ID: 5b38be25988d4f5fb317aca1
3 pc anti-scratch screenguard for Nokia 3

3.) Tracking: UB155012139YP
Order ID: 5b38be25988d4f5fb317aca1
Micro USB Cable

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L
2:27 am EDT

Wish.com I tried to buy, but can't. it's asking me for my bank statement.

I was trying to buy 3 items and it keeps asking me for a picture of my bank statement. I haven't buy anything for over 10 months, so I don't have any bank statements with purchases from Wish. Plus, that seems fishy to ask for private information like that. If the purchase goes thru, it means you have the money to pay. I'm seriously thinking about canceling my Wish account.

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Techguy101101
, US
Nov 06, 2018 9:28 pm EST

What is you guys problem @Wish.com? we are trying to make purchases and you are asking for bank statement's showing previous purchases? This is my 1st purchase! WOW an amazing sales tactic... have fun going out of business.

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Celinecarn1
, US
Nov 06, 2018 3:19 am EST

This website is trash

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Kylie Plummer
, US
Oct 08, 2018 1:24 pm EDT

Why can't I pay for my order?

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jrosado607
, US
Aug 13, 2018 7:38 pm EDT

Hello I am trying to purchase an item I have on my account but its telling me I need to take a picture of my statement how can I get accepted again do I have to cancelled this account & start a new account

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Juliette simpson
, US
Aug 11, 2018 10:18 pm EDT

Not allowing me chech out

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Juliette simpson
, US
Aug 11, 2018 10:17 pm EDT

I am try to check out not allowing me

ComplaintsBoard
N
3:07 pm EDT

Wish.com products

I was buy 15 things on wish.com which are above 4500rs around march 2017 and also I use my mom account for buy but still i have only got 9 things and i request for the refund...but they message me that they refunded money in my account but there are no refunded in my accoun. I am done many try to contact with them but i could not, So plz can you help and plz help me out to make some solution.

Thank you,
Nishi Patel.

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K
12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com 4 different items

I ordered 4 items. 2 rings, a transformer toy, and slime about 3 weeks ago. I was getting updates on the items then nothing and I still havent received the stuff. Then when u try 2 call customer service they tell u that number doesnt work at this time. I mean it was only 16 dollars worth of stuff but that is still 16 dollars wasted and 2 upset kids bcuz they didn't receive the items they have ever watching for ever since the order was placed. This is bad customer service and how u lose customers.

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A
7:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com cellphone - wish is a scam

They have a lot of random stuff. Despite their claim that you can buy in confidence from them because "they have your back" it is a hassle trying to return items. DO NOT attempt to call their 1-800 number because after you listen to its recorded messages, it then says that the service is unavailable. No it wasnt just a system outage, I have been trying for days. You can ONLY communicate with "reps" via the app. But, before you can get to that stage you have to answer questions from an automated online "help assistant" who basically vets why you need customer service. Then you have to wait 24 to 48 hours for a response. To make matters worst, they want you to upload a picture of the item you are trying to return, regardless if the system says it was delivered on the 3rd and you are trying to return it on the 4th. BUT, you just cannot upload said picture, nope you have to go back through the entire online customer service complaint vetting assistance and restate all of why the product was crappy just to upload the required picture. After that a customer rep will send you a standard we apologize blah blah. But what is alarming is that they say "they need to contact the store to SEE how you can obtain a refund" and they will get back with you in 24 to 48 hours. At this rate, your ONE MONTH refund time is slowly being eaten away just to return a product and get your money back. The saying is true, you get what you pay for. I am still undergoing the "return process" its almost like begging to get YOUR money back. In the future I cannot see me purchasing anything over $10 if at all. I cannot stomach having to beg and plead with a merchant that offers "returns" to get my money back for crappy products. BEWARE YOU HAVE BEEN WARNED

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S
12:26 am EDT

Wish.com unauthorized direct debit payments

I keep seeing direct debits in my bank account for purchases I have not made. Please inform me how I can stop this from happening.
9/8/18 Direct Debit $24.00
31/7/18 Direct Debit $32.00
and these are the ones that I have only just found. I have received no invoices or any other confirmation receipt that this purchase was sent to me. I have not bought anything from this site in a long time, but they are still taking unauthorised money from my account.

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A
6:35 pm EDT

Wish.com cat tree

Item shows as delivered, contacted wish and advised this and was ask to wait long, I waited until date they gave me, still not received. So contacted them again only to be told refund request end date was the date they had told me to wait for delivery till. Now refuses to refund as states item delivered and advised to check with neighbors and post office advised I have done this and know numerous other people who have had a same issue with the same item. Obviously fraudster seller, refuse to refund, investigate seller or to let me speak to manager or make formal complaint. Disgusting service, previously used wish many times and I am a frequent customer. Wish do not seem to care about this, disgusted that they allow fraudulent sellers and show no care or regard for their loyal customers. WILL NOT BE USING AGAIN AND WILL ADVISE OTHERS AGAINST USING WISH

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Charlene Robinson
, US
Aug 10, 2018 3:01 pm EDT
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It seems the problems are all happening to everyone but me? Of course I was unaware they give away items, sometimes the shipping is more than the item I'm buying. But when I receive my item four to six weeks later it appears to be coming from China. I've since stopped buying from them because I don't desire to give my money to a government that still supports child labor!

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Conradellie
, GB
Aug 09, 2018 11:01 pm EDT

I’ve had the same issue as most. Delivery notifications state items delivered but they weren’t. I was asked to check neighbours and post office which I did. I ordered 3 trees for my local charity. Delivery notifications state items were delivered to 3 different areas all over England and not a single one of those locations was at my home. I was asked to wait to a longer date for delivery which I did as they said those locations may be depots and need a few days more to get the items sent. It sounded like a cop out but I waited. Still no items arrived. I contacted wish and was asked to follow refund procedure but the items were no longer in my history. I told them this and I was told again that my items were delivered so they couldn’t issue refund. I asked why they told me to follow refund procedure if they had no intention of refunding. They referred me to wish procedure and said they would pass feedback to appropriate parties. I referred them to my procedure - blackening their name on every portal and platform possible and reporting them to ombudsman. Funnily enough my refund was issued within hours!

ComplaintsBoard
Z
6:24 pm EDT

Wish.com wish app

So I bought two Nintendo Switch pro controllers and wireless earbuds on the Wish app, but the payment didn't get to my account apparently, while the products had been paid for by bank account per iDeal! Because when the payment was finished, I got redirected to my Wish app, and nothing had changed there at all. It still said: ‘proceed with payment', or something like that! So I had to pay the whole amount again, so I literally paid twice for the products! Please help me refund my 61 euros!

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Update by Zanyuan van den Berg
Aug 09, 2018 6:26 pm EDT

In case you’re wondering, the second amount is 54, 90 euros, and not the full €61, because I had a coupon for -10% off the price, so I decided to use that...

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M
12:10 pm EDT
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Wish.com sent wrong item: not what I ordered!

I ordered the FINISHING TOUCH FLAWLESS BROWS. When my package arrived yesterday, it was the FINISHING TOUCH FLAWLESS for removing facial hair. It was sent from:
MR.ZHAO XIANGUOJI Xi'an international port land port bonded building
XiAnShi SHAANXI 710026

THANK YOU IN ADVANCE: I would like the received the Finishing Touch Flawless Brows since that is what I ordered.

MARY YELTON
5002 TONY AVENUE
GASTONIA, NC 28056
USA

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T
3:10 am EDT

Wish.com a order I made

I order a 10.1 tablet that ya'll sent to the wrong address, it went somewhere in Az...it was supposed to come to Alabama.I think you should look into this before I put a law suit on you, I want my DAMN tablet that I order NOW, I order it on 7/8/18, and I want my money back also, you said if it don't arrived on time you would give me my money back and I can keep it when it comes in, but you send it to another State, in Az.

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D
12:44 pm EDT

Wish.com cell phone return

I have been trying for days to get WISH to give me a return address for the item I ordered. I get an email pretty fast, but the link does not work. They want a picture of the item when the picture is right there in the description. My phone does not take pictures and I don't care.

I need to return this item, but I guess no one there speaks English, or if they do, they are idiots who do not understand.

I have done everything they told me to do. But no return address. The phone I ordered is no longer needed for my husband because he died .

Did anyone else have this problem. The phone number does not give you any inforamtion except a website and the website offers no solution either. I emailed them again and said that if no address is provided in 48 hours, I will contact the BBB.

Anyone else have this problem. debbi

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bpet137i
, US
Aug 15, 2018 6:52 am EDT
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My name Is Brenda Gooden, I ordered 11 lace blouses, in different colors, on the 1st of this month when I received them on Monday the 13th, and when I opened the package all I received was seven of the colors, that I ordered. Did not receive five of the colors (1.) White (2.) Lavender (3.) Tan (4.) Black (5.) Khaki. You sent me 11 but they were Two Purple and two Coffees, which I did not order nor need. Will you please let me know how to return these items and get the correct items I ordered. When I tried to email this information on my cell phone and tried to send pictures, it would not go through I am truly not satisfied this is the second time I have not been able to get through. My e-mail address is bgooden1329@gmail.com Thanks

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K
7:07 am EDT

Wish.com won't respond to a request for a refund

I ordered a bra that took weeks to arrive. When it finally did arrive it was not what was pictured and was three times too small. I requested a refund twice and they State they are supposed to respond within two to three days yet no one has responded to me and I have yet to receive a refund. This company does not stand by its promise of a 30-day refund and is very unprofessional.

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M
9:08 pm EDT
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Wish.com 4 camera

I ordered the 8 channel KKmoon DVR kit for $153.00 on the 21st July, when got the parcel on the 30 July they where only 4 cameras only in the box and a ͏Ta͏x invoice for $54.00 dollars this is not what I ordered and the 153.00 was taken out off my account already so where is the other $99.00 dollars gone to . Please can you sort this out . I have spoken to wish servers and they have cut me off and there will not deal We me as they have still got my money of $99.00 missing, international Air Waybill no [protected]

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5:04 pm EDT
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Wish.com pet travel carrier

I have never received my item and ordered it back in June. They took my money and have not refunded me. Stay way from this company!. They are not a real company and will take your money. You also can not get a live human on the number they provided because it doesn't exist. This company is out of China. They are not based in San Francisco that is just a cover.

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4:42 pm EDT

Wish.com wrong order

I made two different orders one was just hair extensions and they came with the right ones the second one was also hair extensions and also jewelry the extensions came but no jewelry and they were dark blonde no light blonde so wrong color I ordered 100%human light blonde 18" hair extensions. So I would like to exchange them, and I never got the jewelry I ordered with the hair, please help me get it my husband who has now passed away picked it out and I would love to have it now, thank you for you help in this matter I look forward to ordering again 😀

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4:06 pm EDT

Wish.com a purchase

I made a order on wish payed for the item was given a tracking number for the item and never received the item I was supposed to have gotten the item on July, 8th and it is now August, 7th I called the post office and they said they don't have the package I would like your company to find out what happened to the package and either resend it or replace it if not found.

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Phone number

+1 (800) 266-0172

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www.wish.com

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