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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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C
7:45 pm EST

Wish.com unauthorized charge

today I see a $94+ charge that I ndid not do or authorized. what I did do was2 small items I ordered singularly..amounting to $4 and other about the same. NOTHING ELSE
. WHERE DO YOU GET. $94+. GIVE ME BACK MY MONEY IN MY ACCOUNT IMMEDIATELY...IMMEDIATLY!
I am also awaiting the credi back for he error I maid of $86+ and cancelled minutes after.

Why is I thatwhen we make mistaks we cnnot immediately correct i9t and no0t get chargrd? You are quick to take out the money but certainly not give the credit baccck...so move it and give me back those 2 amounts of $82+ and $94+ NOW!

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2:17 pm EST

Wish.com unauthorized charges

checking my banking statement for November I found 4 unauthorized transactions in the amounts of $163.40 $47.50 $22.70 and $3.00. These were all clothing purchases and I rarely purchase clothes online because I do not know the sizing so why would I purchase $236.60 worth of clothing? This needs to be cleared up ASAP. I am stopping all business with Wish until something has been done.

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1:25 pm EST

Wish.com unethical matter

Hi there,

I am a merchant for Wish the sales channel that promotes my store.My sales have been very good etc.When my scheduled payment dates started to be cancelled one after the other, it became a serious concern.Thereafter I was notified that my account has been suspended and that there has been a an issue with shipping fraud.I don't see how the shipping fraud is any of my fault since they are the companies that liaise with Wish for business.My account has such is completely legitimate, with legitimate products.I have requested a reply to my queries of which I received nothing other than repeat information that I had to send.I cannot see how my entire account can be suspended because of shipping fraud.Can you help me shed some light on this matter please?

I made a substantial amount of sales and cannot see that I have to just lose everything.

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8:49 am EST

Wish.com epson workforce 2750 20 pack ink

nk espon was delay on 11-22-18 due to weather advisory that the customer miscues that on wish i want my espon ink wf XL 220 delviery on this on wish to grant customer FREE espon wf 2750 XL220 FREE either i recieve my ink espon wf 2750 as promise 11-22-18 never show up 11-29-18 wih must ship out FREE package on wish.com this msg upload is being recorded for quality & training purposes Compatible Epson 220xl Ink Cartridge High Capacity Work with Epson XP-420 XP-424 XP-320 WF-2630 WF-2760 WF-2750 WF-2650 WF-2660 Printer Store: BaDa print ink Quantity: 1 Delivered on Nov 29, 2018 Tracking #: LN694134583CN Carrier Site Latest Update Nov 29, 2018 Delivered - Customer confirmed delivery Nov 24, 2018 In Transit - Reaching the destination country Nov 24, 2018 In Transit - Arriving at the destination customs, UNITED STATES OF AMERICA USUSJFKF Nov 9, 2018 In Transit - From the airport to the destination country, None Location: China Nov 8, 2018 In Transit - Arrive at the logistics service provider, None Location: China
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I have sent your support message and a Wish representative will respond to you within 2-3 days.
We will notify you when someone responds. Please turn on your notifications.
Before you go, let us know if you found this helpful.

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5:02 am EST

Wish.com product sent to wrong address

On 18 July 2018 I ordered a number of items from Geek. All to be delivered to my registered address - my PO Box at Strawberry Hills Post Office in Sydney. When one of these items failed to be delivered I notified Geek and was given a tracking number. The item associated with that tracking number had been delivered to Darlinghurst Post Office. When I contacted Geek to advise them I was told the 30 day complaints time frame had expired. I have since written to Geek on 5 occasions and provided the necessary proof but have been ignored.

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12:01 am EST
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Wish.com pair of free fingerless gloves with fur trim.

I was trying to order some items on line as I have done before. However, when something says its free just pay shipping it comes into my cart with a cost plus shipping. When item says five dollars I put in cart it comes with a higher price. Sorry this needs to be corrected.
Not saying this is a rip off or anything but don't offer a price of something for the price of shipping only and then when I add to my cart there is price of 3 or 4 dollars for a free item plus the cost of shipping. Something is not right there. Please check and correct. There are a few things I would like to order aside from the one free item but now I am afraid I will be charged even more.

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11:33 pm EST

Wish.com my wish account was restricted suddenly

I had just placed an order and then I got a pop up saying that they need more information from me to continue to let me shop. They asked for a screenshot of my bank statement to show a recent purchase from wish. Then I got an email saying my account was restricted. It's automatic messages. I don't understand what happened. My purchase from 2 days ago was also refunded without me asking for a refund. And now I'm trying to refund the item i purchased before the restriction and it won't let me refund that because of the restriction. what do i do?

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8:22 pm EST
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Wish.com order just placed on 11/30/2018

I was trying to place an order, then it said shipping was 79 dollars or something and I didnt give my payment, it just used past information and said it processed my order. This is a RIP off, I was not allowed to review my order before it said thank you! Please fix this immediately! How can a company add too much shipping and use a past credit card without asking for name, and charge information? Please correct this!
Thank you
C B Williams

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11:38 am EST

Wish.com christmas decors

I proceed with the order as it was mentuoned that it will be delivered by nov 30 though i find it a long time already. When i checked today, it states that it will be delivered again by dec 6. It is so disappointing to let your customers expect on a certain date and yet will not receive. U should deliver it earlier than the expected date of delivery to avoid disappointment. This will be the first and last purchase from you and will definitely discourage friends to purchase anything from your irresponsible company.

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11:33 am EST

Wish.com ipad pro 9.7 keyboard

First of all when ordered the IPad Pro 9.7 I thought I was getting a Tablet not the Keyboard I received. Second I paid $19 for early shipping, Nov 19th only to received my package days later than expected Nov 22nd. I tried up and down to get in contact with Wish, leaving emails and the whole bit so I could return the item in exchange for something else. I grew tired of their automated responses to my request for a simple exchange or refund. Finally giving up on such a hopeless situation I gave the Keyboard to my sister as a gift. Then I took a page from their play book and made my own wishes come true by disappearing. I canceled my account!

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10:44 am EST

Wish.com billing

I have ordered tons of stuff through you guys over the years. My order history only shows 1 item way back in 2015.
I usually log in through Facebook.
I dont know what's going on but I did order that stuff. I need it for Christmas.
You guys debited my account twice then put the money back.
I have 2 email accounts
[protected]@yahoo.com
[protected]@gmail.com
I usually use my Yahoo account because I usually log in through Facebook.
Please debit my account so I can get my items.
Thank you,
Patti McKinney

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K
11:58 am EST

Wish.com payment issue and order deletion

I am a previous customer. I placed an order on Cyber Monday using a different credit card. I get confirmation of my order, great. Then I get a notice the is an issue with my payment please submit a statement showing previous wish order. The word "previous" implies an order before this one so I find the statement, make sure my cc # is blocked out and send it. Next I receive an email stating there is still an issue, submit screenshot of statement showing previous Wish transaction, then they give me the info for the order I am trying too place...thats not a previous order its the current order. Anyway now knowing thats what is wanted I send a copy of the APPROVED transaction on my cc statement. Another emal stating there is still more info required arrives late last night 12;30 am EDT according to notifications on the app they now need a photo of my DL. Ok I get it its Christmas season, stop fraud yada yada. I figure I will take care of it during the day. Now when I log on I no longer have that notification AND MY ENTIRE 20 item order has been cancelled with no notice. I have emailed their support dept and am awaiting a response. This is no way to do business!

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Tonyad1
, US
Nov 30, 2018 5:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm having the Same problem! I have idems in the cart. Tried PayPal, My Credit card, and bank account. I pay all my bills. Why can't I get my order? I still want my order. Where can I get them idems.

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Don Lindsey
, US
Nov 29, 2018 12:53 pm EST

can not order or you refund order order and can not change to pay pal account/ Sent e-mail before and no heip ? Can someone tell what is going on. Can buy anything on online?

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7:53 am EST
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Wish.com order id: 5bd3a6486d397307c6af9f45

Good morning,
I still have not received my order but it was shipped on10/27/2018. I paid for the entire order, so either refund my money or ship my order to me.
Thank you,
Nadine A Shields

Sent from my Samsung Galaxy, an AT&T LTE smartphone

-------- Original message --------

From: Wish

Date: 10/29/18 2:04 PM (GMT-05:00)

To: Nadine Shields

Subject: Your Wish order is on its way!

WOMEN MEN ACCESSORIES HOME DECOR GADGETS

Hi Nadine,
Great news!
An item from your order has shipped!
If you purchased several items, you will be notified separately when those items have shipped.

Order ID: 5bd3a6486d397307c6af9f45

Shipping Address:

Nadine Shields
5602 103rd Ter Nl
Pinellas Park, Florida 33782
United States

Plus Size Women Sexy Casual V-...
Store: bestvvteam
Quantity: 1
Color: Red
Size: M

Status: Shipped

Tracking #: WI00102991635SH

Delivery Estimate:

Oct 31, 2018 - Nov 12, 2018

Track Package
Contact Support

Facebook Messenger
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1 Sansome St., 40th Floor, San Francisco, CA 94104 - USA

This email was sent from a notification-only address that cannot accept incoming emails.
Please do not reply to this message. If you have any questions or concerns, please contact us at [protected]@wish.com

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7:19 am EST
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Wish.com I can’t use my card it say visit wish.com/payment issue

I was not able to use my card when I want to check out of my cart it says I should go to www.wish .com/payment issue to resolve my payment
I don't know this is happening for the first this is happening pls help me resolve this as soon as possible and this is not the first time I have been using my debit card to pay. Until recently I tried another debit card on my wish app and since then I have not been able to use mine

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9:57 pm EST
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Wish.com lot of things

if you look at Delores Harris you will see I order a lot from you and here lately you have not make me happy because my order have been not right my laikou [protected] bottle it was nothing in it last time something was broken and somethings
I did not get I like you very much but I think I will not be order from you no more some I hope you can sent me more I will like my money back thank you delores harris 2911n. Washington st Wilmington Delaware 19802

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sandra carey
, ZA
Nov 28, 2018 6:44 am EST
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I have requested for goods and paid for them already, however the delivery date changes and
some iteams it is gone 3 months since i have ordered and still do not get an answer if i am going to get my goods or not. I am sandra carey and i want to know if i am going to recevie my goods or not.
The tracking states the goods arrive destination beging of october this iteam was reaching south africa. I still have not recevied it.

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M
9:20 pm EST
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Wish.com order was canceled by wish

I placed an order on November 23 on November 26 WISH canceled my order and issued me a refund for no apparent reason it was a $120 order and had Christmas presents included in this order. I no longer have access to the email colvin.[protected]@yahoo.com I was trying to add my new email address and also add my new debit card. I called my bank they said that there shouldn't be any issues processing the payment. My new email is [protected]@Gmail.com
Please help me understand why my order was canceled and I can't place a new one either.
Thanks
Michelle Colvin

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Update by Michelle Colvin
Nov 29, 2018 3:08 pm EST

I've had a Account with wish for at least 5 years now. I placed a order with my new bank card. Two days later Wish cancels my order I called my bank there's not a issue on my end. I got a message from Wish to contact Customer Support that's impossible I've tried numerous times. I open a new account with a new email thinking that would help no they are want a picture of my bank statement with past purchase from Wish. This is a new account I haven't ordered anything from Wish since I opened this account. I do know what to do know!

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donewithwish
, CA
Nov 28, 2018 3:27 pm EST
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i to placed two big orders only to have wish cancel it and refund me saying they wanted a picture of somethng i ordered in the past on a bank statement

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C
8:50 pm EST

Wish.com will not refund items I ordered when they send the wrong size and I even have pictures to prove it

I have ordered lots of different clothes from robes, leggings, bathing suit‘s, PJ's & the list goes on. yet almost every Is either damaged (holes or rips in fabric) Or the wrong size. I can't even contact W/ app cause my account isn't in good standing. Why would I buy more stuff when you will not fix your previous mistakes. I order xxs yet get S!

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dub8310
, US
Nov 29, 2018 7:07 am EST
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i ordered several items and returned the ones I didnot want within 2 weeks and used their mailing label. i have emailed them several times to get a 120.00 refund and they have way to many excuses and my emails go on and on. They told me that i was not within the guidelines of returning my stuff, it had to be within 30 days yet I did it within 2 weeks. i will never order from them again... i didnot get any wish cash or refund. they are fraudulent with bad customer service.

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7:35 pm EST

Wish.com quad core 7 inch tablet ac33

Today, I ordered a Quad Core 7 inch tablet for my granddaughter. When I used the promo code rbdnvbn, I was told that I could used the code because it was not from Wish mobile app. So I cancelled the order to download the app and as I am downloading the app, I receive a message from Wish that my order was processed. I never got the submit button, but they processed my order without my permission.
My order number is 5bfdbb1b75a3e3155f5d06d4

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yobaboy
, US
Nov 28, 2018 12:11 am EST

Horrible liars, gave me a 95% off first order code, what a laugh, when I tried it it said 15% than when I stopped the order they tried to give me a replacement object worth about 5% of the original for slightly more money! enjoy

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J
2:37 pm EST
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Wish.com checkout process

I am trying to purchase items on the site, when I go to check out, it is asking for a copy of my bank statement showing a previous purchase. This is my 2nd time purchasing anything so I can not supply this and I have yet to get my bank statement. It will not let me check out.
I tried to go to the contact us tab and was requested to re sign in with my user name and password (This is while I was logged into the site) when I filled in the details, it advised that the details are not correct, however I was logged into the site at that time using the same user name and password.
First time user, not a good start but I have heard positive things about this site and will put this down to tech issues. Could some one from wish please contact me @ [protected]@yahoo.com
Thank you,
Joe Jennings

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@MistyBarrales
, US
Nov 28, 2018 1:41 pm EST

Go to EBay .. Shipping is free and they have the same stuff

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donewithwish
, CA
Nov 28, 2018 3:57 pm EST
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i have been ordering off wish for almost a year now and only had one wrong thing delivered it was a free gift from wish so i did not care but having wish cancel and refund a big order $ 600 + just before christmas really messes up my plans with no way of talking to a human person is just bad business i'm really going to think hard about placing another order with them again

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10:25 am EST

Wish.com refund went to wish cash instead back into my account

I placed an order on Nov. 27 2018 and before I had a chance to change the payment method the payment went through on my debit card overdrawing my checking account. I cancelled the order, but instead of giving me a refund to my account it gave me wish cash I do not want wish cash I want a full refund to my checking account. This order has overdrawn my account .

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Phone number

+1 (800) 266-0172

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www.wish.com

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