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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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J
6:41 am EST

Wish.com wish app

I'm trying to spend a lot of money on this app and you refuse to except my payment when I know there's no problem with my card and you won't even let me in or a different card and I have no cost to me my discount
I'd appreciate a quick response since the number to call will not allow you to speak to anyone can you please let me know what's going on ASAP thank you

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D
10:52 pm EST

Wish.com attempted purchase

Trying to make a purchase tonight
Getting an oops screen telling me to contact you. Please dont make me miss this buy.
There are plenty dollars available for the buy
I but a lot of product from you which has been
Great. Thank you for your efforts in solving this problem for me.
I would in the future make plenty of purchases as they make great and wonderful gifts.

Deanna

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R
4:52 pm EST

Wish.com cellphone [protected]@ wish.com

Hello I am leaving a complaint about an order which I ended up cancelling due to extra fees which were not included in the original price of the item I had ordered. The item had originally been listed at a 40.00$ value however after requesting the item the total came up to a hidden value of an extra 15.00 now since Jan 3, 2020. 5 days and my funds for the item still havent reflected back into my account.

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T
11:33 am EST

Wish.com account was hacked.

Wish let someone change my email without notifying me and then let them buy stuff on my account using my stored payment. Wish is criminally liable for this. I have tried to contact them and they just say someone will get back with you in 2-3 days. They do NOT. I have tried to call and the message is go to support@wish.com. I have 6 times. No one responds. Just an automated response that someone will get back with me in 2-3 days. I am going to have to cancel my card, thanks so much Wish, I wish I had never heard of you. Wish is complicit in this fraud.

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S
10:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com I am complaining about payment issues

I tried shopping this money but had payment issues in the sense that after have entered all my card details, I was unable to effect payment but on checking my email I found out that my account has been debited and was asked to send the screenshot which have done.Now I equally want to shop for another item but still having the same payment issues.How do I confirm my order?

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Update by Sogunro
Jan 11, 2020 12:59 am EST

I have shopped for 3 items and consistently having a feedback of there is something wrong therefore visit wish at www.wish.com/payment issues.But prior to this very issue, I had complained about the earlier item shopped on the 8 Jan and up till this moment no response from wish.While still on the issue of earlier shopped item my account was debited of the cost of the said item and I was asked to screenshot the account of the debit, this I have done.This same issue of payment happened even when I used PayPal.Note that all my Mastercard details are correct.Pls this payment issues should be retified because it is discouraging to prospecting customers.Waiting earnestly to your reply

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A
2:56 am EST
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Wish.com payment

Every time when I tried to submit my payment, this message will appear: "there is something wrong with your user account. please visit https://www.wish.com/payment-issue to resolve this. Kindly assist.
Resolve the issue.
This is the third time it is happening
I have sent a mail before thinking that it has been resolved but the same thing happened again. I am not happy about it.

Kindly resolve the issue

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S
7:09 pm EST

Wish.com wish charged my card

I don't know why but wish charger my card and I don't buy anything on wish or online. Pretty upset about the money missing out of my account that says you guys took money out! I did not do this and I know for a fact I did not do this because I'm elderly and I don't even have a phone or computer to do this on I'm having my granddaughter in law write this

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A
6:11 pm EST

Wish.com product payment

I want you guys to fixed my payment issue please so that i can continue buying what i want to buy from your wish product because i have a lot to buy for now please fixed this issue as soon as possible thanks for your considering my request i'm waiting for your feedback please so that i can continue with my shopping with you guy through your side thanks onces more.

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C
4:38 pm EST
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Wish.com trying to purchase something.

Every time I put ink payment information, the same things comes up about a payment issue. I have bought several items from Wish ad have not had a pro. What is the problem? I have tried several times to submit payment. Nothing is changed, Credit card or billing address. Please advise when this has been resolved. I have seen severL complaints about the same problem.

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D
3:22 am EST

Wish.com asking for personal information

I have spent alot of money on Wish over the last year and now suddenly they want my drivers license (which I dont have) and my bank statements. No way am I comfortable with that. Ive had my bank account compromised 3 times in the last 3 months. Too many scams already with just my debit card info. Why are they doing this? They are losing my business . And that cookies notice wont get off my screen while I'm trying to type here. 0

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J
1:18 pm EST
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Wish.com iwatch strap

My husband purchased this item from Wish in November 2019. On Saturday 4th January he was walking back to his car when the strap broke and his watch hit the ground. Consequently the watch has a chip out of the glass now. We have had no success with customer service through the Wish app. Just been told that a refund cannot be made because the claim is not within the specific time lapse from date of purchase. We would like some kind of recognition that this item is totally unworthy to be a strap for such an expensive watch. For your information the purchase price for the watch was £449.00 and bought at John Lewis in August 2019.

We are totally unsatisfied with the response letters received from customer service and would appreciate a little more explanation and remorse/regret for this totally unreliable and poorly made product.

With regards

Mrs J Peters

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E
6:36 pm EST
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Wish.com placing an order with "wish"?

Last week I placed an order for other items I had planed to give away for Christmas, which I was unable to give, because they had all been canceled, which I just happened to see on your site. It's a good thing I had other gifts to give. Please, could you resolve this problem for me?

I also noticed on your site that Items I ordered as far back as October 12th, Oct. 23rd, Oct. 25th, 2018, were never sent, I was hopeful they would get here for Christmas of 2019, but no, maybe they will arrive in 2020.

Thank you,
Esther

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C
4:34 pm EST

Wish.com wish wants id and bank information

I have had a bad run receiving what I ordered on wish, and even When I do receive it is the wrong size, color, etc. It's even been so bad that when I ordered a pick up item, which I had until December 24, my birthday coincidentally, wish refunded as I was getting to the store, and after driving fir 45 minutes was refused the product. So i have obviously been complaining alot...loudly. I have also been attempting the limited offer deals with no success, which is no big deal. Until recently. Usually wish will say, the order did not processing time, which is fine. However recently they said there's an issue with my payment, which there was money in the account for, as it was wish cash I paid with. I complained loudly on that because it was odd, and it seemed wish was screwing me over. Now a couple days after that, when I went to order some things, which says I cannot purchase anything will giving my bank account showing purchases, and photo ID my driver's license. That seems like a recipe for identity theft, and an empty bank account and now they will not allow me on until I give it to them, seems like they're trying to punish me. Is there nothing that can be done about this, as it is impossible to get ahold of anybody at wish except the robot. Thanks

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S
1:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com account hacked no response

I received an email from Wish.com, stating that my email had been to a whole new email address and the approval was sent to their email address. If I didn't request this I could go to the app or email. I went to the app, but was blocked because my account was now the hackers account info. I emailed the company and haven't received a response in 9 days meanwhile this hacker has access to me credit card info. Tried the phone number which is also a joke in that it redirects you to email and app. They advertise 24/7 customer service online ---9 days later I disagree! They leave you stranded and offer no help just ignore all my concerns.

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R
R
RecovHi Jackers
, US
Jan 12, 2020 7:36 am EST

I cant see what email was that . send to me email address i will check and reply you back

B
B
Bob Morphew
, US
Jan 08, 2020 11:03 am EST

The same happened to me on January 4th. It has been 4 days after the fact and still no response as well from customer support. UNBELIEVABLE! My login email was changed to a "throw away" email i51rs@1secmail.com which doesn't exist anymore.

R
R
RecovHi Jackers
, US
Jan 06, 2020 11:43 am EST

what was changed email to. write it down.

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A
10:01 am EST
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Wish.com error in payment details

Good day and God bless you. I registered for wish online market to order some goods. Anytime i want to submit my payment details, i usually get a message that there is something wrong with my payment details and to contact www.wish.com/payment details. Kindly have a deep look at this asap
I hope to get it resolved soonest. God bless you.
Thanks in anticipation.

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F
3:48 am EST

Wish.com my payment will not be accepted

I went to make my payment and was asked for a screenshot of my order and was told a customer service representative would contact me in 1-3 days. I did receive an email but they are acting like they have no idea what I am talking about and asked for the email address I used to open my account with them. I told them it's the same one I just used to contact them!

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R
6:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com order not received

I placed an order on December 3 2019 I've gotten part of my order but I've not gotten the rest of my order I've never gotten a confirmation email I've never gotten a tracking number nothing now I've sent several emails and done everything that support said do and now it doesn't show up in order history so I want my money back for the order thanks Rita Warner rita.[protected]@gmail.com

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Michael Duck
, AU
Jan 16, 2020 7:49 pm EST

I have not received some orders placed in Last December.
I have received requests for payment of shipping which I was under the impression was covered when payment was made.
Please explain what is going on.
Regards
Michael Duck

M
M
melanie green
, US
Jan 14, 2020 9:11 am EST

I have placed orders with you. I have gotten some of them but im still waiting on four more I was happy with this company but now im really getting disappointed. I want to know where my stuff is and if you cant find it then I need you to make it right, I just don't under stand

M
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melanie green
, US
Jan 14, 2020 9:07 am EST

I have placed orders with you I have, , gotten some of them. im still waiting on four more I was happy with this company but now im really getting disssappointed I want to know where my stuff is and if you cant find it then I need you to make it right. I don't understand my name is melanie green

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C
4:27 am EST

Wish.com I am having payment issues

Whenever I try to pay they keep telling me unable to process my order, that they need additional details to verify my account so I can be able to get back shopping soon. This is so frustrating the first time I ordered my order was cancelled and my money refunded. Please I really need this issue rectify as soon as possible so I can be able to order the things I am really in need of. Thank you.

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D
12:17 pm EST
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Wish.com order history is gone

I have ordered several times from wish. I have all the orders saved in my email. When I click on the link to "view order" it takes me to wish.com but says order number is "null" and my account says I have not placed any orders yet. Where have all my orders gone? I used to be able to go into the orders section and see each order and even notify when I didn't receive an order.

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L
11:09 pm EST

Wish.com refund

They make up excuses not to refund your money. Their policy is to cancel within 8 hours. When you do that by sending email to customer support, they tell you to wait until you receive the item knowing that would void refund . I also filed a complaint with BBB, Georgia fair trade and a law firm. I documented time I sent cancellation which was within 3-4 hours. If I don't get a refund within 48 hours will have to hire a friend attorney to file papers in small claims court. They should change their refund policy to say no refund but an exchange. They don't tell the truth. Please be cautious...read the refund policy but that doesn't help because they don't follow it. Just $48.90 and they are making excuses not to refund it. Why would a company need that so much. If the refund maybe they would get more customers. Unless you hear others getting their refunds that's when I would think better of them. Just be careful. They have to be a man of their word.

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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