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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 35 Reviews 4310 Complaints
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Wish complaints 4310

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J
7:19 am EST

Wish 3 orders never arrived. fraudulent shipping info given

Wish :

I am so frustrated. It has been Months of trying to get a refund for an order that was wrong to begin with. I purchased an "Apple iPhone" and was sent an android. I complained. for months back and forth until finally i was told send it back for a refund. I sent it back. still no refund. Next Item was a "Apple mini-mac". this item never arrived. was completely given the run around by customer service for months. third item was a "portable hot tub for six people, with cover, heater, liners, and accessories". This item supposedly "arrived" less than two days after being shipped. I was home that day all day no one ever showed up I have a camera on my door no one ever showed up. I contacted Wish because I felt like it was fraudulent I was given the runaround there was no tracking information provided. Finally the information was updated but when I look up the information it says the item came from Amazon.com to somebody named PP and BB. I live alone, there is not anyone here with me there's not one P let alone too and there's not one letter B in my name.

I wish to be refunded or provided wish cash in the following amounts for the following orders: 61b4788f8bf9156411f52ae1 $111.05. 60b0bd0fcfed74698e92a916 $124.11 and 609b52cc7f34201282399c76 $391.02. for a total of a $626.18 refund due to me

Desired outcome: $626.18 Refunded to me by check or wish cash.

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Update by Jack Grace
Jan 07, 2022 7:23 am EST

Wish i am tired of months of being blown off. Over $600 in items that never arrived. The most recent was a six person hot tub with liners cover and heating unit. I was given a fake tracking number for an item from amazon.Com to someone in new york called pp & bb for an item weighing only twelve pounds. I waited at home for this delivery but it never showed and i even had help because it was going to be at least 80 pounds. I want refunds for thaf and the other two items

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I
3:20 am EST

Wish Complain about service

Hi, I'm Mrs I. Naidoo, my cellphone number is [protected], I am very disappointed cause I sent you'll numerous messages but no reply, everytime I try to make a purchase, I am asked for a ID photo, I keep sending it but my purchases I still not going through. I also didn't receive my goods that supposed to be here in October and November, everytime I'm asked to wait a little longer and now you'll saying it passed the payment bracket and also that I'm having a problem with my account, I asked what was the problem, no response, please help me, I am a widow, every cent counts, thank you

Desired outcome: Please if I could receive my goods or my money back, thank you

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L
2:16 pm EST

Wish RH121442580TR

I have ordered these product in 2020 and still waiting for its delivery. I've received some of the products and fetched them according to agreement, but as this one I'm wondering what's happening. I've been trying to contact Wish for assistance and I couldn't as the channel made it very hard to track or complaint. Can i please get the product or get my money back. I'll be happy to get a positive response

Desired outcome: Get the phone or my money back

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Update by Lesego Mokoena
Jan 02, 2022 2:17 pm EST

I need my money back as I didn't receive the product from 2020

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G
11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish My account is blocked.

Someone hacked my account and is trying to collect what I've already ordered and paid for and now have taken complete control of everything, you and me. Please help me get this straightened out. Get the criminals arrested and off my back. I don't know what more to say but stop allowing the hackers to harass your customers. Thank you. Please help me. Geraldine Greene

Desired outcome: cleared up with the merchandise I paid for received. They are for my great grandkids.

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A
9:06 am EDT
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Wish Illegal and fraudulent debit from my account. And bank said was debited by Wish.com.

This fraudulent charge/debit from my account is a fraud. I did not order or bought any item of 96 USD from wish.com.

Please, reverse the transaction.

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K
1:31 pm EDT

Wish I, ordered 2 items last month and haven’t received them

Once again I, ordered 2 items last month and haven't received them yet….

Desired outcome: I, want the items I, ordered

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R
7:38 pm EST

Wish vtretu phone

Hi, I received the phone I ordered yesterday 20th Dec . The phone came with no instructions, I also had to use an adaptor to charge it . The phone is in a foreign language and after hours of trying I could not get any english on it . It is of absolutely no use to me whatsoever . I request a refund and I am happy to return the item to you in its original packing .
Yours Faithfully,
Richard Charlton
order id ..61abce4605fa4fae5acca346

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W
9:34 am EST

Wish Wish wants photo ID now

This started when Wish asked for ID a few months ago. Zero intention of doing that. Now I can't log in. Stuff it. Guess I will never buy from Wish again.

Desired outcome: Drop the photo ID request

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O
7:16 am EST

Wish Ordered wallet iphone case never arrived or show its purchased

I ordered this wallet case for my iphone and never received it or does not show that I ordered this need refund back to my account ([protected]@yahoo.com
Type:Debit cardPurchaser:ANA ARANGO
Description:WISH.COM 12/05 PURCHASE [protected] CA
Merchant category:Department Stores
Merchant category code:5311
Merchant name:get more information about merchant name changeWISHSelect toEditthe merchant name
Merchant information:[protected], CA
Transaction category:get more information about transaction categoryShopping & Entertainment: Clothing/ShoesSelect to

Desired outcome: money back to my account

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Update by Omar Arango
Dec 18, 2021 7:18 am EST

would like a full refund

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R
7:15 am EST

Wish Multimedia keyboard

I have ordered a mini keyboard on wish app, the order was paid and sended by seller. At the 9th of december DHL should deliver the package at my mailbox. In trackingcode they said it was delivered in my mailbox. When i arrived at home i couldnt find a package. I contacted DHL and they said contact wish because they have to contact us about it. I filled in the forms in the helpdesk options but the people do not read the forms but react on the given pad. I still get the same automacly reactions back, wish say contact DHL and DHL says contact wish. Busy for more then a week now. Never but anything anymore from wish!

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T
7:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish Blocked Account

I woke up one day and checked my wish account and it said that they need a photo ID to verify my account. So I sent it and nothing changed. So I sent another message telling them I sent a photo ID as asked and still I'm blocked and again heard nothing. So I sent another photo ID and waited and got no response. So I sent another paragraph asking what's going on and still nothing. So instead I started emailing them telling them the situation and still no response. I have 50 dollars in wish cash and have been ignored and blocked out my account. I have been a very faithful customer and I would really appreciate my account being unblocked. Thank you

Desired outcome: Unblocked Account

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Update by Tangocharlie7
Dec 16, 2021 7:47 pm EST

I really don't understand why when you are a faithful customer wish treats you like this. Customers are what make the business it doesn't make any sense.

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R
2:12 pm EST

Wish INVOICE NO. GB-[protected]-[protected]

7XL 3 Colors New Men's Autumn and Winter Plus Velvet Padded Warm Jacket Winter Pilot Warm Cotton Jacket Fur Collar Military Uniform Tactical Jacket
Item No. 61121c31c8979e385cffb704

THIS ITEM WAS DELIVERED DAMAGED, AND THE SELLER HAS ONLY OFFERED 10 DOLLARS COMPENSATION, AND HAS BEEN EXTREMELY DIFFICULT TO DEAL WITH - SHOCKING CUSTOMER SERVICE !

Desired outcome: REFUND OF FULL COST OF COFFEE JACKET.

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S
7:27 pm EDT

Wish Payment

We were unable to update your billing information please make sure the information you entred is correct

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P
8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish context logic (aust) ([protected]@wish.com)

Wrong size thong and colour sent. Ordered 38 colour dark purple
received size 40 pink.

Invoice 6185d53b73847feec79a6d22

Transaction 6YD448o11C7919136
Have sent thongs back and would like to know what is happening to my order ...this has been happening since early November ...have even given my mobile number so they can ring ... no contact from Wish at all.

Desired outcome: Wish to know what is happening otherwise I want a refund

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K
5:54 am EDT

Wish USB 3.0

This item was picked up on 9th December 2021. HDD PORTABLE External Hard drive USB 3.1 5Gbp transmission standard.

It does not work. Need a credit or replacement.

Desired outcome: Refund or replacement

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D
6:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish faulty/broken product NO REFUND!

Hi,

Order #: 60a95f38625855cef043595d

I have bought a tap from Green Ants which out of sudden was broken, this broken tap made all my bathroom flooded!

I showed the seller photos, he agrees to refund, please see attached conversation screenshot.

The seller asked me to apply for the refund via Wish Customer Service.

Please refund accordingly.

kind regards

Dean

Desired outcome: Refund ASAP

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N
9:10 am EST

Wish Theft

Why have you taken £20 out of my bank account (Neil Glaves) It had better reappear straight away or I will be contacting a solicitor and sueing.

money was taken 2nd December 2021 I have not ordered anything from wish.com and wish to close any old account with yourselves over this matter.

Neil Glaves

[protected]@hotmail.com

Get this matter sorted

Desired outcome: Refund

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D
4:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish Returned item refund

Hi, sometime ago I ordered some strip LEDs and some number plate screws. I hadn't heard anything for a while but wasn't concerned due to AustPost delays; but last week I got a notice to say as I hadn't picked up from the local store they'd been returned and a partial refund would be made after deducting the restocking fee.
The problem is no one notified me the items were available for pickup! As I need these products I'm happy to reorder them but I'd like the balance of my refund credited to my account as it was not my fault the items weren't collected. In addition I find it strange the items were sent to a store that I couldn't attend due to the lockdown at the time and as such don't recollect even requesting they be sent to anywhere other than my normal home delivery address.
Regards David Pickford
35 Rangeview Dr Skye 3977

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R
9:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish Package from wish app

I ordered a phone a Samsung 22 ultra from wish. They sent me an email stating that the package had been delivered via UPS but it was not. the email contained a tracking number so I called the local UPS distribution center and provided them with the tracking number they said that tracking number belonged to a package to a different person at a different address and it was from Amazon! Where is my package? I can't even call anyone to have this resolved! The contact support only offers a few responses you can click so what am I supposed to do? I would like my package or a refund but preferably my package. The UPS center said that this has been happening a lot lately I really hope you guys fix the problem and someone can contact me and help me fix this issue please

Desired outcome: I want my phone I ordered please or a full refund but preferably my phone

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J
4:53 pm EDT

Wish My account is still blocked.

I have purchased on Wish before now my payment is declined on pay pal and credit cards, I have sent ID proof a week ago I am still blocked., what else can I do to help release my account so I can resume my purchase that I have been attempting to do for weeks now.

Desired outcome: Open my account so I can resume my purchase.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is ranked 61 among 1571 companies in the Online Shopping category

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