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Wish Complaints 4310

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X
10:49 am EDT
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Wish paying for clothes and shoes I never got

I paid close to a 100.00 if not more for shoes.pants. and tops they refuse to refund my money.they say once it says its been delivered they can't refund.but most times the items are marked as delivered when it hasn't. Im disabled on a low fix income i can't afford this company to rip me off. Ive been talking to them since yesterday and getting no where.i told them just because it says it was delivered doesn't mean we got it the postal service just puts it on the porch.something needs to be done.thank you so much

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D
8:15 am EDT

Wish products not received

I have placed orders on wish beefore and received all my items no problem. These two items however that i placed on 22 March 2018 has not yet been received.

https://www.wish.com/product/5a5f898ce723d8024f95c8a4

https://www.wish.com/product/58be7ee998a47077de09a721

All other items I have ordered after that has been received but not these two. VERY VERY disappointed as the items where birthday gifts. My shopping cart is full but I refuse to press purchase or ever buy from wish again if I don't receive my items. I will never recommend wish to anyone ever again.

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Anitamakapela
US
Sep 13, 2018 8:25 am EDT
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The dress was supposed to be delivered in April now Wish is telling me the have no more options to my complaint and yet my money is gone.
I ordered a dress that was supposed to arrive in South Africa on the 11nth of April I would like to know what could be the delay that took so long?

This is not resolving my issue at hand. Your refund policy is not helping me with anything. I want to find out when am I going to receive my order as Wish had promised that I will get my order in April. The fact that you cannot trace my order has nothing to do with me you are the service providers I am a customer here I need my order or you refund my money back to my card, that is all i want from you
Response from Wish
Hello Anita,

Thanks for getting in touch with us.

I would like to extend our sincerest apologies for not being able to deliver your dress on time and as promised. I tried to review the delivery records for this and at this time I'm unable to locate your package, which leads me to believe that it may have been lost in transit.

Please know that Wish offers a 30-day refund policy on all purchases. I reviewed your purchase and it appears that you've contacted us beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

Looking forward to serving you better on your next purchase. Please let us know if there's anything else we can do to help.

Esmeralda
Wish Customer Support
Hello Anita,

I'm sorry to hear that you haven't received your order. At this time, we're unable to locate your package, which leads me to believe that it may have been lost in transit

Wish offers a 30-day policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

We are looking forward to providing a better experience for your next purchase. It was a privilege assisting you today.

Kirk
Wish Customer Support

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B
12:04 am EDT

Wish im complainting about orders than, I havent received yet and wrong items sended

Hi! My name Belinda, i order some items, under my daughter account and has been having problems trying to find out what happen, i have been talking to different peolpe from the support page, but that havent gotten me anywhere.I ordered a grandma ring, which they sended me a blue ring, which i didnt order. I ordered 12 cancer rings, i got 12 angel rings. i had 2 mre rings, that i should have received on the end of Aug. but havent received them yet. try to reach out to support, but my tablet wont let me, see the order page or tap on anthing else, even when i tried to restart the page. my order number or everything that i order doesnt come up.I know this not helping, but the number for my grandma ring is 9400111899560120162517. Thank you.

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2:34 pm EDT

Wish my order

I order in june a lot of items.. I have only recieved 2 items.
Why is it not package altogether instead it's all separate.
I see on the tracker some its have arrived at destination country a while ago and I still havent recieved it.
Please could I get this followed up on..as most items have arrived but I still have not recieved it.

Debby Goncalves

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Y
8:58 am EDT

Wish product order

Dear sir/madame,

I have ordered many items from your website to switzerland and have not received any yet.
I was told by your automatic contact support to wait till September 9th and i did and still received nothing.
I demand a full refund for all the items i ordered. It is irresponsible of you to jot follow up and lie to customers.

Thank you.
Yara Akasheh

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rowan007
GB
Sep 11, 2018 11:18 am EDT
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I ordered 1set of PH2 Anti Slip drill bits shown as advertised (pictured) as a 7 size set in a wallet, only to be sent 1no bit not 7no as shown.
Be warned they are not true to their adverts, I will read between the lines next time (disappointed).

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W
1:08 am EDT

Wish the are advertising one item and shipping another

I ordered a MXQ PRO box, remote and keyboard. The picture clearly shows all three. When it arrived I received just a keyboard. I contacted customer support and they told me that's what I ordered.

They decisive there customers with one picture when you place the order then send another picture when fulfilling the order.

I was told to send it back for a full refund. Knowing that it would cost me more money to ship it back.

They are truly deceiving there customers or should I say x customer.

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8:01 pm EDT
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Wish refund

I ordered 3 identical hoodies a few months ago for my niece, rommy, and myself. August 11th my nieces came but the other two didnt. Its now a month later and they refuse to give me my money back because it says delivered. It marked all 3 as delivered how is that my fault? Now they refuse to answer my messages once I said my attourney will be getting involved. Its my money. I shop with them constantly but im constantly not getting my packages. So now I will NEVER shop with them again. Terrible customer service. I will keep messaging them until they answer.

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3:45 pm EDT

Wish clothing

I ordered 18 items.They are trickling in, an item a day, each from a different address.The items are unwearable.Tiny, doll sized items and made of a cheap nasty umbrella material.Its impossible to contact anyone at any of their numbers.The California BBB gives them an A+ rating..If t his company is an A+ company? Then I am Elvis Presley..The measurements that Wish has on their site are way off, according to the actual item.A 5x which is supposed to be a U.S. size 18.20, Is like a size 5 or 6. Some? Even smaller..The fabrics are all Microfiber and they have a terrible odor..Today? I got a dress with blood stains on the button line..WHY is noone taking ths company to task on the fraud that they are doing?EVERYONE ive talked to about them has had the same or worse experience.I think we should start a class action lawsuit against them.They are stealing from us.

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3:33 pm EDT

Wish shoes

I ordered 3 pair of shoes from you and you sent me the same exact shoes for 2 pair..How do I return the two exact same shoes for a refund..I do not want two pair of the same shoe..I would like a refund for the same 2 alike pair..I am waiting for the third pair of another type and color of shoes but am not wanting the same shoe same color it doesn't make sense

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Omeomya
CA
Sep 10, 2018 3:50 pm EDT

I would suggest taking 5 seconds and checking out wish.com's return policy, on their website. https://www.wish.com/return_policy

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S
9:20 am EDT

Wish false charge

I received a debit on my account ending in 4251 on Sept 8, 2018 @12:00 PM in the amount of $52.50 that I did not make.
I was working at the time. My order history shows no such order.
I continue to get emails that say type your info above this line XX XX ? for us to investigate your order. I have sent my information 3 times!
Please look into this and credit my account.

Donna Van Cott
2701 Rolling Green Dr.
Macungie, PA 18062
[protected]

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7:27 am EDT
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Wish ayings gifts

I ordered a 10" Tablet ( screenshot attached) I had a text message to say the item had been delivered but I received no emails from Wish or the couriers Yodel that my parcel was in its way.

I contacted Customer Support who asked me to chase up the parcel myself, which I would have thought was not my responsibilty but I duly spoke to Yodel who advised me that the shipping address belonged to an address in London. UK. I live in Manchester, UK which is over 200 miles away. Yodel advised me to contact Wish to complete a parcel process and to contact Yodel.
I sent a message with this information, I did not receive a reply and the status was closed, each message I have sent has been ignored and the status on this item states delivered.
I have not received this item.
I just want information as to whether the item which was delivered to the address in London was my order and that I was given the wrong tracking number and my order is still on it's way or the parcel needs to be retrieved from the London address.
Yours faithfully
Phyl Comer

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4:47 am EDT

Wish 64gb 128gb 256gb 512gb flash card micro sd card

Just stay away from these small crooks with their "wish" site. Check for ex. how they list 128mb option for item titled 64GB 128GB 256GB 512GB Flash Card Micro SD Card.
I did ordered 128Gb card from their site and they sent 128Mb card because they provided such an option and they put that option into my order instead of selected 128Gb.
https://www.wish.com/search/128gb%20sd/product/59aad6028457ae58014a28c1

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3:47 am EDT
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Wish blatant rip off company

2 orders later, and 300. Short, I ordered from wish, never received 1 item. Order history was conveniently lost in their system, and don't expect them to find it, and give you your money, or your product. They have never had any intention of you getting it. And watch your bank funds, because some new charges you might not have made will show up in the near future. But that's what they have been doing all along... Taking peoples money, and sending nothing. Customer service is conveniently not reachable, and you wont receive any money or goods regardless! What do we do about it? Hope someone finds thiis b4 they too get ripped off? Highly unlikely and the [censored] get richer.
Iam not tech savy but if someone who is could build a phone app where for free or for a small fee users could look and find a list of past rip off companies it would have sure save me some $. Once they are on the list, the names are non removable, they will have to change domain names and start over. At least it is some chance for us users, and it makes things a litte more difficult for thm.

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Update by rae aristo
Sep 10, 2018 3:58 am EDT

Warning!
if your order anything from wish.com expect the following. order is taken, and personal financial info is taken as well.
you can expect to NEVER receive what you ordered. and you will NEVER receive a refund either. Your order will be conveniently
lost from your so called order history, and if you didn't keep it in the first place your have ****** yourself further!

so what do we do? cry complain and hope they read or find this in time! meanwhile the [censored] get richer!
suggestion !
Iam not tech savy, but someone who is could possible build an app that users can purchase for a small fee, which would contain a list of anyone who has had a history of internet rip offs! the word of mouth would spread the app like wildfire, and same millions some money which was better spent on anything else, other than the lining of those [censored] pockets!

Please someone build the APP
We will come! TRUST!

thanks raearisto@yahoo.com

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N
8:52 am EDT

Wish unreasonable payment aktenzeichens [protected]

In 6 june i bough 8Pcs/set Rings Set Sterling Silver Natural Gemstone Fire Opal Diamond.Option for paying it not coming stright, how i normaly pay with pay pal or any .. ring comming end of july .Ring was not like in picture i become 7 of them and size ist just one and very small, not like describt on picture .I can not use them so I wrote about all issue to company .I go holiday and back in 30 august .I not become any answer and information by email about payment .And when I comback from holiday I had 2 letters one from Klarna and one from COEO INKASSO were my payment increased from 6 .85 to 63.28 euro what I must pay 53 euro fees.I try to contackt with Klarna what it not easy, but they tolld they can not do anything .Imust contact with COECO, what i done .I payed the 9.25 euro for Klarna and i am not agry for pay any penny more. SO bad service i will never use again.

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darnell.smith45@yahoo.com
US
May 21, 2019 9:20 am EDT

I cannot use my account I do not have sherry_twenty one Smith @yahoo. com anymore my email address is Darnell . Smith 45 @yahoo. com please fix my account so I can order

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G
9:57 pm EDT

Wish not able to purchase

To whom I may concern,

Dear, wish customer support, I know that you ask me for bank statement showing my my most recent transaction with wish in a 341.00 USD but it will be impossible because I am not the card holder.
The card is under my mothers name
She is the card holder and she was trying to buy some items for me.
I would appreciated if the wish team can kindly unlock My account so SHE, or me can be able to continue shopping.

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Daniel Pettway
US
Sep 10, 2018 3:59 am EDT
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This is DanielPettway will you please unblock my account so I can purchase again please

D
D
Daniel Pettway
US
Sep 10, 2018 3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is danielpettway8 would you please unblock my account so I can purchase again

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K
3:08 pm EDT

Wish phone

I ordered a cell phone on wish. It was supposed to arrive by 20 August it didn't. I requested my refund on 20 August and I didn't get my refund even today. I addressed this matter on wish.com several times but I don't get any help. First they said I must wait 14 after requesting a refund and I waited and nothing happened. After 14 days they told me I must wait 7 days again. I got angry but I waited and still nothing happens. So right now I'm very sad about the treatment. I didn't get my item, I didn't get my refund. Please this is my last hope. Can I please have my money back

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7:06 am EDT
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Wish non delivery of two separate orders

1st order placed on 21/7/2018 money taken off credit card at 9.20.33pm and no goods recived second order was placed on the 1/8/2018 money was taken from credit card at 3.9.35pm and again nothing has been recived as goods where for birthday gifts which have now passed i now would request a full refund del address was to mrs susan camps 49 york street oswestry shropshire sy11 1ls credit card was in name of mr colin hunt same address adress in credit card invoice was wish .com amsterdam

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3:52 am EDT
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Wish delivery of orders (3 products)

Tracking code UD797820359CN Ordered on 31/3/2018 to be delivered by 20/5/2018 not delivered till 8/9/2018. No delivery man contacted. No communication. No responses. Unable to contact.
Two more products with tracking code UD797820359CN and UD791508766CN.
Not asking for refund, asking for delivery. Last tracking information says product was in India. Kindly deliver.

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5:37 pm EDT

Wish tablet

i ordered this tablet over 2 months ago kept getting delays about shipping and never recieded it last update i got said would be delivered by july 6th 2018 still have not recieved tablet and supoort says too late for refund im very dissapointed i was ordering something almost everyday then this happened i will not order again till this matter has been resolved

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Update by Peter Bertram
Sep 07, 2018 5:45 pm EDT

i ordered this tablet in june was told it would be delivered by july 6th and i have not recieved it and suport says too late for refund i kept getting tracking info telling on the way and never recieved

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J
7:50 am EDT

Wish squishy doughnut

(First of all, this complaint is about Wish's guarantee and not because of the insignificant amount of money.)
I wanted the pink squishy doughnut for my granddaughter, but it was $2 and the blue one was $1. As soon as my order went thru the amounts were reversed. Tried to immediately cancel to order the pink one but wasn't able to because there wasn't the usual "cancel order" anywhere. Got ahold of someone on line who said to wait until I got the order. Needed to take a photo, which I did and was told I would get a full refund including shipping. Never got refund and website wouldn't let me answer any of the necessary buttons. I am angry. It is the principle of this. I feel it is fraudulent. I have been trying to contact them yo no avail. I want to cancel my account.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2024
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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