Menu
Write a review
File a complaint
Wingstop

Wingstop review: Store cancelled my order but still charged my debit card

M
Author of the review
6:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order online for delivery 9/11/23 @approx 7:20pm. Was given a delivery time and updated. When it came time for delivery the store cancelled my order. When I called complaining they told me I would have to place another order. But then I noticed the next day my debit card was charged. I assumed this would be credited out but that was not the case. I called to talk to the manager with no resolution to the problem. I sent a message online with no response. Bottom line is I still have a $54.26 charge on my debit card for an order cancelled by the store.

Desired outcome: Credit my debit card

0 comments
Add a comment
  1. Wingstop Contacts

  2. Wingstop phone numbers
    Click up if you have successfully reached Wingstop by calling +1 (877) 411-9464 phone number 0 0 users reported that they have successfully reached Wingstop by calling +1 (877) 411-9464 phone number Click down if you have unsuccessfully reached Wingstop by calling +1 (877) 411-9464 phone number 0 0 users reported that they have UNsuccessfully reached Wingstop by calling +1 (877) 411-9464 phone number
  3. Wingstop emails
  4. Wingstop address
    5501 LBJ Freeway, 5th Floor, Dallas, Texas, 75240, United States
  5. Wingstop social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Wingstop contacts