Wingstop review: Poor customer service / rude & disrespectful comments from manager, Alberto

On Superbowl Sunday, I ordered wings, fries and carrots online from WingStop at Puente Hills Mall. When my husband arrived to pick them up, he told me it was very unorganized. He even had to go back because they didn't give us our fries.

When he got home, I noticed the wings were 1/2 cooked (soggy & not crispy), so I called up there & asked to speak with the manager on duty. He refused to come to the phone & told the crew member to tell me to come back & he would replace the wings. I insisted on speaking to him, & she hung up in my face. This happened two more times, so I decided to drive up there.

When I got there, it was a chaotic atmosphere. It was about 3:00pm, & one guy was asking about his order that was supposed to be ready at 2:00pm, etc. i went to the pick-up counter, & asked to speak with the manager. One of the crew members hollered to him that someone wanted to speak with him. He took his time coming to talk to me, & said, "Who wants to speak to me?" I said, I do & proceeded to speak to him about my face being hung up in several times, him not being apologetic about the 1/2 cooked food, poor customer service, etc. I told him I wanted my money back. He looked at the food, threw it in the trash & said I don't deny it may be undercooked, but stop nagging me & falsely accused me of calling him names. I told him I didn't call him one name, but did address his poor customer service. He continued to tell me that I needed to stop talking or he wouldn't help me, with a threatening posture. I told him that I didn't have to stop talking, just give me my money back. He refused, so I call that stealing because I didn't get my money back or my food.

I will NEVER visit this establishment again & the owner needs to mail me a refund, & hire better employees.