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Wingstop

Wingstop review: Delivery food/service

P
Author of the review
7:33 pm UTC

Horrible customer service - called in because they forgot to send out HALF my order of a 75 wing pack - all 3 sides missing all veggie sticks all dipping sauces.

Called the store - They were already aware they screwed up and admitted it was their fault - spoke to the MOD - wanted to "give me a credit for their error" on my next order - Why would I order from them again after such a screwup?

Then she wanted me to BRING THE FOOD BACK to get a refund - WTH? I ordered delivery for a reason. She wouldn't refund the check because I received some of the order. MOD supposedly called the GM and the GM refused to give a refund - when they KNEW it was their error.

I will never order from this location again - there are too many viable competitors out there to waste my time on a business where they can't even make their own mistakes right.

They need to train their managers/customer service people how to handle when they mess up.

I will also tell anyone AND everyone I know the exact same thing.

Desired outcome: refund my purchase

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