The complaint has been investigated and
resolved to the customer's satisfaction
Window Worldoffice manager

B Review updated:

I ordered 20 windows from the salesman and was happy with him and the product and cost and description of installations. What a mistake I made.
When I signed the contract I asked about the 3 day cancellation policy that was not on the contract and he said it did not apply to windows because they were "custom made", right, just like the 60 other houses in my development built the exact same way.
My wife decided to cancel because we found out that they in fact DID NOT make the windows. The rep lied and said they were the largest window manufacturer in US. They are made my Allside (AMI) and probably say this because they do so much volume. They make NOTHING. They are a sales and marketing organization and nothing more with a cheap window who pay their reps and installers practically nothing but promise to keep them busy.

I called Mr. Eric Peabody in Woburn who stated he was the GM of the store. Easily one of the most arrogant ### I have ever spoken too. He explained that the are "so good" they get no cancellations ever and that is why they do not include a notice of cancellation with their paperwork.

Well, the MA Attorney General did not agree and is starting an investigation as her office said this was not the first problem she had heard of them.

I will wait it out but they will NEVER step foot on my property again. I will get my money back and wrote a letter to corporate explaining that Eric Peabody should be fired. End of story6fdc


  • Ve
    velvetta9 Jun 04, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Bill post your bill of sale since he said you did not order windows

    0 Votes
  • Pa
    Patrick Bolin Jun 23, 2014
    This comment was posted by
    a verified customer
    Verified customer

    i had 5 windows installed and a new front door installed and also a storm door installled . the products took way too long to get and the installers were rushed to get all done in 1 day only one experienced installer and one siding guy installer who did not know what he was doing at all but sales person measured windows wrong to so they did a rush job on all windows and doors doors were wrong too not what i order but found out after old door was removed too late to fix on a sunday? the whole experience is awful and a on going fight to get straightened out . still trying to get right will file with attorney general and bbb and good house keeping as well will never call on this company again for anything . a horrible night mare that is still goiing on to date!!! go some place else do not listen to their lies and promises

    0 Votes
  • Wi
    Windiow World of Boston Oct 09, 2013
    This comment was posted by
    a verified customer
    Verified customer

    My name is Eric Peabody, GM of Window Word of Boston. I have never had a telephone conversation with the individual who posted this complaint. Furthermore, I have no record of this individual placing an order with our company. To clarify, Window World of Boston does in fact provide all consumer's with the right to cancel an order within three business days of the contract date. The company clearly discloses this fact in uppercase bold print on it's contract. Also, the company discloses it's cancelation policy on it's A plus rated Better Business Bureau profile. Window World prides itself on a pressure free, no haggle approach of doing business.
    Window World is America's largest replacement window company. This can be verified by several third party industry publications. Window World sells and installs over 1 Million quality replacement windows per year. This equates to over 130 thousand individual installs annually. Window World strives every day to deliver the very best service and products to it's valued customers. I can be reached at [protected] and would be happy to discuss any issues or concerns an existing or potential customer may have.

    0 Votes

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