The complaint has been investigated and
resolved to the customer's satisfactionResolved Window World — office manager
resolved to the customer's satisfaction
I ordered 20 windows from the salesman and was happy with him and the product and cost and description of installations. What a mistake I made.
When I signed the contract I asked about the 3 day cancellation policy that was not on the contract and he said it did not apply to windows because they were "custom made", right, just like the 60 other houses in my development built the exact same way.
My wife decided to cancel because we found out that they in fact DID NOT make the windows. The rep lied and said they were the largest window manufacturer in US. They are made my Allside (AMI) and probably say this because they do so much volume. They make NOTHING. They are a sales and marketing organization and nothing more with a cheap window who pay their reps and installers practically nothing but promise to keep them busy.
I called Mr. Eric Peabody in Woburn who stated he was the GM of the store. Easily one of the most arrogant ### I have ever spoken too. He explained that the are "so good" they get no cancellations ever and that is why they do not include a notice of cancellation with their paperwork.
Well, the MA Attorney General did not agree and is starting an investigation as her office said this was not the first problem she had heard of them.
I will wait it out but they will NEVER step foot on my property again. I will get my money back and wrote a letter to corporate explaining that Eric Peabody should be fired. End of story6fdc