The complaint has been investigated and
resolved to the customer's satisfactionResolved Window World — installers treated like dirt!!!
resolved to the customer's satisfaction
First off let me explain to you the "Window World" pay scale. They want the subcontractor to remove and install a window for $25.00. Now in that $25.00 we have to pay for caulk and everything that might come into play during the installation. But the catch is we have to buy all the products from Window World. If you are caught buying and using any other products that is grounds for termination. Now also in that 25.00 we have to pay for fuel to get to these jobs that are sometimes 30 to 40 miles away, one way. Also we have to pay for liability insurance, workers comp, and vehicle insurance. Now if you have a helper that makes 10.00 to 12.00 add that in. Stay with me now. A job of 15 windows pays 375.00. If it takes 8 hours, usually longer because of salesman mismeasures and told to make them work, that's 96.00 for a helper, around 30.00 for fuel, and around 30.00 for materials ( caulk, trim, etc.). We are at $166.00.that leaves $209.00 for the installer and out of that we must pay for expenses including wear and tear on a vehicle and tools, insurances and any other thing that comes into play during the install. What I'm trying to say is that when I started with WW they promised me the world and great pay. Needless to say it didn't go that way. What they attract is bottom of the barrel, incompetent installers that rush to get the job done because they get paid on volume not quality. I can honestly say that all jobs that I did were done with care and treated like it was my house, which didn't pay off in the long run. You can not possibly do a quality job and make money with this company. I know that some of you are saying I am just a disgruntled employee looking to give WW a bad rap. You're right! I am just telling the gods honest truth. Now let me get into the windows itself, JUNK! I was actually embarrassed to install these windows. Poor quality control, non fitting screens that just fell out, and windows that were drafty and cold. More than half the time the windows were mismeasures and told to " make them work". This company preys on uneducated consumers and sweet talks their way through their sales pitch, which was the big joke for the salespeople. You can take my opinion and disregard it if you want but I am just telling you that they sell an inferior product and have people installing that have no business having a power tool in their hands. Do your homework and research products before you buy it. Lastly, type in Google search area " Window World complaints", and spend the next couple of days absorbing all of the negative reviews and poor installation complaints. Enjoy!