Willis Nissan Reviews and Complaints of willisnissan.com

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Alphareda

Jan 21, 2025 12:55 am UTC

Verified customer

Willis Nissan My car got very hot on a Saturday afternoon

My car got very hot on a Saturday afternoon. I called Nissan after their service hours and was told to bring it in so they could look at it. I arrived on Monday morning and they said they did not have a shuttle service, so I had to find my own way to work.

Later, the service person called me at 5:55 pm to tell me that the cooling fan in my 2019 Nissan Rogue was not working and it was on back order for some time. I explained to him that I have a vacation planned out of state soon, and he told me I cannot use a Nissan rental and suggested I call Enterprise to get a vehicle. I told him I did not have the money to pay for a rental for an unknown period of time, and it was almost closing time, so how could I get a vehicle so late?

He managed to secure a car for me and got the rate down to $35 per day, assuring me that with the package I have, I would be fully reimbursed. He and another person also assured me of this. It took 5 weeks to get the part, and I spent $1545.35. When I submitted everything for reimbursement, I was told I do not have coverage and would only get $35 for 5 days.

I called and complained on ComplaintsBoard.com, but I only got a partial refund. I am still waiting for the remaining amount that is due to me.

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How responsive is Willis Nissan's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Willis Nissan offers a selection of new and pre-owned vehicles, including cars, trucks, and SUVs. They provide financing options, maintenance services, and parts sales. The dealership also features special deals and a customer service team to assist with inquiries and automotive needs.

Willis Nissan has received 1 complaints on ComplaintsBoard. The first reported case, My car got very hot on a Saturday afternoon, was published on Jan 21, 2025, and the most recent complaint, My car got very hot on a Saturday afternoon, was posted on Jan 21, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Willis Nissan Legit?

Willis Nissan earns a trustworthiness rating of 76%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Willis Nissan is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Willis Nissan, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Willis Nissan. The company provides a physical address, 5 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Willisnissan.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

Willisnissan.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
Willis Nissan protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Willis Nissan has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.