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William Hill – Page 2

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1.2

Overall reputation rating based on reviews and complaints

William Hill earns a 1.2-star rating from 0 reviews and 23 complaints, indicating that most bettors are dissatisfied with betting experience.

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William Hill Complaints Page 2 of 2

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5:13 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

William Hill Bet made but did not pay out

Hi,

Ive made a bet on William Hill.
My bet was:
Ronaldo to score first and Portugal to win 1-0.
The odds given was 135/1 which I accepted and placed.
The bet was settled and I won the bet.
When I went onto William Hill, the Bet was void for Ronaldo to score first and they only paid out 6/1 for Portugal to win 1-0.
Now this is unfair since they accepted my bet and if I had lost, they would have take my money.

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Grant goodwin
Hobart, AU
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Jun 18, 2022 8:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I was persuaded by triton sports bet to open an account at William hill the bets were placed and won there is an amount of 145000GBP they refuse to pay and will not even refund the original amount they are scammers along with triton

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Reviewer13939
Sydney, AU
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Sep 11, 2015 4:15 am UTC

Why do we have to have betting thrown at us every day in adverts, its hard for people who have gambling problems ! We are sick of it.
Children see it which is not right.

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John wyn owen
GB
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Oct 28, 2014 6:50 am UTC

I placed a bet on golf tournaments on the 24th of Oct this was after the second round of both tournaments they where the Japan open and the Macau open. My bet was a £1ew double on k oda in the Japan open which he won and on a.groom in the Macau open where he was 4th . when I went to collect my money which wasn't a lot was told that the bet was void as betting had been suspended at the time I placed the bet for William hill hadn't reformed the new market odd for the golf players therefore my bet shouldn't have been accepted by the staff member and therefore my bet was declared void. I wonder if anyone could advice me if that decision was indeed correct thanx

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jmk1177
GB
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Jul 16, 2012 10:06 am UTC

you bet on rolando and not RONALDO. Rolando is a centre back who plays for Porto. Looking at the screen, it seems as though you placed the bet online, hence, it is your own responsibility to check you have the correct selection. Also, common sense would state that 1-0 portugal ronaldo first GS would never have odds at 135/1, it would be more closer to 6s or 7s. Bet was voided as rolando did not take part in the match, therefore, bet was voided and hence settled correctly.

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DPSG
GB
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Jun 25, 2012 11:52 am UTC

I am sure that if Rolando had been the goalscorer they would have paid out. Moral - check your slip before you leave the counter.

ComplaintsBoard
S
5:13 pm UTC

William Hill Avoid this place at all costs

I went on to William Hill's Online Casino as a result of an email regarding a bonus I would get for playing. I made two deposits - the first £70 and I asked for my winnings, in total £70 + £10 I had won to be paid back to my credit card account. I then deposited a further £70 and then asked for the same amount to be withdrawn back on to my card.

I have now had an email from them asking me to provide a copy of my passport or driving licence, a copy of the credit card (back and front) and utility bill showing my address. I feel that if I provide this type of information my identify is seriously compromised but unless I provide it they will not give me back my money. They claim that this is required by law.

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Martin Hart
GB
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Nov 01, 2026 5:48 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Been trying 2 day's now no one helping keep getting pushed from one person to another with out any Sussex I'm very angry now NO one is listing don't know what to do next

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John Buglass
US
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Apr 13, 2026 4:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

William hill has stopped allowing me to withdraw money direct back to my bank. Although I have used same card for the last 2 years. They want me to use a bank transfer finding an address for Barclays I do not need this & do not understand why you have changed but you will lose me as a customer.er when I manage to get my money back.

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Brendan1c78
GB
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Feb 10, 2026 8:33 pm UTC

It says i withdrew £410 on my william hill account on the 2nd of February but doesn't show up on my banking app

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vanhalen
GB
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Feb 27, 2013 9:13 am UTC

Same here, they won't give me my money back even though I provided all my ID. Awful awful people, I told them to keep my money in the end, life is too short! Anyone who's considering signing up with them, my advice would be DON'T

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Chad Markus
Edmundston, CA
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May 22, 2011 6:57 am UTC

I concur. I have had a similar hair-raising experience with the William Hill customer service department. Horrible site. Horrible Customer service. I worry about getting my money out.

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