Avoid this place at all costs
I went on to William Hill's Online Casino as a result of an email regarding a bonus I would get for playing. I made two deposits - the first £70 and I asked for my winnings, in total £70 + £10 I had won to be paid back to my credit card account. I then deposited a further £70 and then asked for the same amount to be withdrawn back on to my card.
I have now had an email from them asking me to provide a copy of my passport or driving licence, a copy of the credit card (back and front) and utility bill showing my address. I feel that if I provide this type of information my identify is seriously compromised but unless I provide it they will not give me back my money. They claim that this is required by law.
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William hill has stopped allowing me to withdraw money direct back to my bank. Although I have used same card for the last 2 years. They want me to use a bank transfer finding an address for Barclays I do not need this & do not understand why you have changed but you will lose me as a customer.er when I manage to get my money back.
It says i withdrew £410 on my william hill account on the 2nd of February but doesn't show up on my banking app
Same here, they won't give me my money back even though I provided all my ID. Awful awful people, I told them to keep my money in the end, life is too short! Anyone who's considering signing up with them, my advice would be DON'T
I concur. I have had a similar hair-raising experience with the William Hill customer service department. Horrible site. Horrible Customer service. I worry about getting my money out.