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[Resolved] Why Not Lease Itwasher

5
R Nov 29, 2017

I had worked with this company a couple years back when I got a bed from sears. I loved it yes you pay a little over the price but it wasn't by a lot. When the lease agreement was at the last payment they contacted me out and advise on my two options either to stay leasing or buy out. Of course I chose to buy out. So when my mother needed a wash we went to sears and I remembered this load program and signed up for it, after having a good experience the first time. Now this time my experience has unfortunately been terrible. I did not receive a call from them then continued pulling from me. The first time I received a call from them was when my card was compromised and they could not take out the funds. At that point I had thought the product had been paid off. Nope the representative advised I never called and so they assume you want to continue leasing over the price amount for the product. Of course I didn't want to do that no one in their right mind wants to pay over the amount the product is worth. So recently when my new card was issued out I see a transaction from Why not lease it mind you I had recently received a new card from my bank. But apparently certain merchants have a agreement with mastercard to advise them when customers receive a new card. They call it curtsey, so be careful because these people work together to pull the rug under their consumers. I will never use them again and I'm honestly deeply disappointed sears still advocates for this company.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • CustomerClaims's Response · Dec 04, 2017

    Dear Valued Customer-- We are sorry for your experience with TEMPOE, and we would love for you to call us regarding your situation. Please reach out to our TEMPOE Team at [protected]. We look forward to hearing from you.

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