Whirlpool Canada
Reviews and Complaints

I have tried endlessly to contact Whirlpool Canada. The first time I dialed LG by mistake and spoke with someone immediately. Unfortunately it was the wrong company. When I did call Whirlpool I held for 28 minutes to talk to a man for 10 seconds and was told he would need to transfer me. After holding for 30 more minutes I hung up and tried to reach Whirlpool USA. For some reason it would only contact Canada. There is no reaching Whirlpool to get any help. NEVER, EVER BUY WHIRLPOOL. I did not even want to give them one star. As a side note I was just at Home Depot and talked a couple into buying LG and not the Whirlpool washer and dryer they were looking at.

I bought a Maytag stove from Whirlpool Canada 4 years ago and got a 5-year warranty. But after 3 and a half years, the steam from the stove started damaging the top panel. I was told that the warranty doesn't cover it and that I should contact Whirlpool directly because it was a manufacturer defect. But let me tell you, it's been a real struggle to get a hold of anyone at Whirlpool about this. I've been on the phone for hours on countless occasions, but it seems impossible to get through to them.

I mean, come on Whirlpool, what's the deal? I paid good money for this stove and the warranty, and now I'm left with a damaged appliance and no help in sight. It's frustrating to say the least. I just want someone to take responsibility for this and help me out.

Overall, I'm disappointed with my experience with Whirlpool Canada. It's not just the issue with my stove, but the lack of customer service and support that's really getting to me. I hope they can step up their game and provide better service to their customers in the future.

Whirlpool Canada is not a good company and their appliances are not good either. We've had problems with our washer and dryer since we got them. They're only about 2 years old, but the warranty is already expired. Now, we have to pay to get them fixed even though they haven't worked properly since day 1. The washer gets stuck and runs for hours, and the dryer does the same thing. It will increase the time to the max in the middle of a load, even if no one touches it. The customer service is no help at all. I don't think I'll ever buy another Whirlpool appliance again.

Service was terrible. Had a technician come to fix my stove top, but it didn't work. Two hours after he left, it was broken again. I had to fix it myself. The technician was nice though, when I talked to him he said I should call the 1-800 number for a refund. But when I called, they didn't help at all. They just kept saying the same thing over and over again, that the service was scheduled and wouldn't let me talk to anyone higher up. I ended up paying for nothing and had a really bad experience.

My dishwasher stopped working and I called Whirlpool Canada to book an appointment under warranty. They said they would send someone to fix it, but it's been two months and the part is still backordered. They keep saying sorry, but there's nothing they can do. I asked them how it's possible to order the same part on Amazon and get it the next day, but they can't seem to get it for their own product. They just keep saying sorry and telling me to wait. I'm really frustrated and disappointed with Whirlpool Canada. I wouldn't recommend buying any of their appliances if this is how they treat their customers.

I recently purchased a stove from Whirlpool Canada and unfortunately, after only 5 months of use, I noticed a burning spot on the plate where I cook. I immediately contacted Whirlpool and was told that a technician would come and fix the issue. However, after waiting for some time, the technician never called or showed up.

Feeling frustrated, I called Whirlpool again and after several attempts, I was finally able to speak with a supervisor. The supervisor informed me that Breault & Martineau store would soon deliver a new stove to replace the faulty one. However, after waiting for a month, I still had not received any calls or updates from either Whirlpool or Breault & Martineau.

I decided to call Breault & Martineau again, but unfortunately, they had not received any information from Whirlpool regarding the replacement stove. As a 77-year-old, I am very tired and this experience has been very stressful for me. I am still under warranty and I am not sure what to do next.

Overall, I am disappointed with the lack of communication and follow-up from Whirlpool Canada. As a loyal customer, I expected better service and support. I hope that Whirlpool can rectify this situation and provide me with a new stove as soon as possible.

Whirlpool Canada is not a good company to deal with. Their customer service is the worst I have ever experienced in Canada. It's really bad. Our fridge is less than a year old and it hasn't been working for over two months now. We have had six technician visits so far and we have made ten calls to customer care. But the fridge is still not cooling. When we call customer care, they always say "our hands are tied, you need to wait for the next technician". It's frustrating because we feel like there is no way out of this situation. We may have to hire a local technician or throw away this Whirlpool fridge. The quality of their products is poor and their service is even worse.

So, I had a problem with my fridge from Whirlpool Canada (whirlpool.ca) last week. The compressor just stopped working. I bought the fridge only 2 months ago and now I've been without a fridge for over a week. It's really frustrating. The service guy came and told me that there's no one who can fix it right now because it's a newer model and it needs a different kind of refrigerant. I paid $2400 for this fridge and now it's broken. I don't know when or if it can be fixed. I'm really disappointed with the product and the company. I thought Whirlpool was supposed to be good at making appliances.

I bought a Whirlpool dishwasher from whirlpool.ca in May 2022, and it broke down in June! I was so disappointed and frustrated with the situation. I contacted Whirlpool customer service, and they told me that the part needed to fix the dishwasher was on back-order, and they couldn't give me an expected date for when it would be available. It's already approaching August 2022, and I'm still waiting for the part.

I must say that I'm not happy with Whirlpool's response to my situation. They seem unwilling to do anything other than tell me to wait. It's been a month since my dishwasher broke down, and I'm still without a working dishwasher. I regret having spent my hard-earned money on this lousy product that only lasted for a month. Shame on you, Whirlpool!

I'm so disappointed with Whirlpool that I've decided never to buy from them again. I'll also make it my life's mission to tell everyone I know about my terrible experience with Whirlpool. I strongly advise anyone looking to buy a dishwasher to avoid this brand at all costs.

I hope Whirlpool takes this feedback seriously and improves its customer service and product quality. As a consumer, I expect better from a brand like Whirlpool.

I recently purchased the Whirlpool Canada washer model WFW3090JW, but unfortunately, it broke down in just six months. I was disappointed, to say the least. I scheduled an appointment with a technician, but they did not show up on the appointment date. Instead, I received a quick call from them, stating that they were waiting for parts. I was frustrated that there was no follow-up call from the technician, so I had to call the services desk myself. To my surprise, I found out that the technician never ordered the new part!

The services desk informed me that the part would be delivered in two or three days, and they would inform me when it arrived. However, a week passed, and I still had not received a call. I called back, but no one knew where the part was. There was no tracking number, and I was left unsure if my washer would be repaired before the new year or ever repaired at all!

I understand that things can go wrong, but the lack of communication and follow-up from Whirlpool Canada was frustrating. I hope that they can improve their customer service in the future, as it would make a big difference for customers like me who rely on their products.

I gotta say, I ain't too happy with Whirlpool Canada. I bought one of their fridges a few months back and it's been nothing but trouble. The dang thing is squealing and thumping and making all sorts of horrid noises. I had a technician come in to take a look, but because he ain't a Whirlpool technician, they're making him come back and talk to their technician on the phone before they'll do anything about it. And get this, if the fridge ain't making the noises when he comes back, they won't do a darn thing! Can you believe that? I even showed them videos of the noises coming from my fridge, but they're calling me a liar and saying it's normal. What a bunch of baloney!

Let me tell you, their customer service is the worst I've ever seen. They used to be a top brand, but now they're just a cheap product with horrific customer service. I wouldn't recommend buying from Whirlpool if you want a fridge that actually works and a company that actually cares about their customers. Save yourself the headache and go with a different brand.