Menu
Write a review
File a complaint
CB Banks WestPac Banking Still locked out of my accounts – no resolution, no explanation
WestPac Banking

WestPac Banking review: Still locked out of my accounts – no resolution, no explanation

F
Author of the review
8:05 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Westpac froze all of my accounts without notice after a single transaction. I have been a loyal customer for over 40 years, yet I was locked out completely — unable to even view balances — and left without access to essential living funds. The fraud team was aggressive and dismissive. Weeks later, I am still locked out with no resolution or clear explanation. This heavy-handed and unreasonable approach has caused severe financial hardship. Customers deserve a bank that acts fairly and communicates transparently

Recommendation: Never bank with Westpac !!!

0 comments
Add a comment
  1. WestPac Banking Contacts

  2. WestPac Banking phone numbers
    Click up if you have successfully reached WestPac Banking by calling 132 032 phone number 6 6 users reported that they have successfully reached WestPac Banking by calling 132 032 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 132 032 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 132 032 phone number
    100%
    Confidence score
    Personal Customers
    Click up if you have successfully reached WestPac Banking by calling 132 142 phone number 3 3 users reported that they have successfully reached WestPac Banking by calling 132 142 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 132 142 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 132 142 phone number
    100%
    Confidence score
    Business Customers
    Click up if you have successfully reached WestPac Banking by calling 131 900 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling 131 900 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 131 900 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 131 900 phone number
    100%
    Confidence score
    New Loans Or Refinancing
    Click up if you have successfully reached WestPac Banking by calling 132 558 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling 132 558 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 132 558 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 132 558 phone number
    100%
    Confidence score
    Existing Loans & Enquiries
    Click up if you have successfully reached WestPac Banking by calling 1800 022 022 phone number 2 2 users reported that they have successfully reached WestPac Banking by calling 1800 022 022 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 1800 022 022 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 1800 022 022 phone number
    100%
    Confidence score
    ATM Enquiries & Difficulties
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 700 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 700 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 700 phone number 1 1 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 700 phone number
    International
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 737 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 737 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 737 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 737 phone number
    100%
    Confidence score
    Corporate Online Customers
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 711 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 711 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 711 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 711 phone number
    100%
    Confidence score
    Black Card Enquiries
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 722 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 722 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 722 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 722 phone number
    100%
    Confidence score
    Platinum and Platinum Plus Card Enquiries
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 744 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 744 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 744 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 744 phone number
    100%
    Confidence score
    Global Currency Card
    Click up if you have successfully reached WestPac Banking by calling +61 130 065 5505 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 065 5505 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 065 5505 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 065 5505 phone number
    100%
    Confidence score
    Online and Mobile Banking
    Click up if you have successfully reached WestPac Banking by calling +61 130 065 1089 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 065 1089 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 065 1089 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 065 1089 phone number
    100%
    Confidence score
    Lost & Stolen
    Click up if you have successfully reached WestPac Banking by calling +61 130 036 7449 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 036 7449 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 036 7449 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 036 7449 phone number
    100%
    Confidence score
    Settlement Bookings
    Click up if you have successfully reached WestPac Banking by calling +61 130 065 0255 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 065 0255 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 065 0255 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 065 0255 phone number
    100%
    Confidence score
    Home & Contents Insurance
    Click up if you have successfully reached WestPac Banking by calling +61 298 064 032 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 298 064 032 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 298 064 032 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 298 064 032 phone number
    100%
    Confidence score
    International Services
    More phone numbers
  3. WestPac Banking emails
  4. WestPac Banking address
    275 Kent Street, Sydney, New South Wales, 2000, Australia
  5. WestPac Banking social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2025
  7. View all WestPac Banking contacts
WestPac Banking Category
WestPac Banking is ranked 33 among 399 companies in the Banks category