The only praise I will give is to the people working at the resorts making sure your customer experience in your stay is exceptional. I have nothing bad to say about the 3 properties we stayed at over the year. But now having read some reviews I feel lucky that I did have good resort experiences.
DO NOT ATTEND THEIR SALES PITCH!
This is to formally tell WESTGATE we will NO LONGER be making anymore payments to your scam. It has been one year and we have been lied to one too many times by your sales people. We initially bought in March 2024 in Vegas only to go to Orlando in October 2024 for them to convince us that Orlando was a better location for our membership. Moving forward to March 2025 while we were back in Vegas, we were then told that was incorrect and we never should have moved our ownership to Orlando. WOW... and if we wanted to fix it, it was going to cost us thousands more. It is all lies, you have fleeced us of thousands of dollars, so unless you plan to do right by us and give us MOST of our money back, as we have stayed at 3 different Westgate facilities in the last year, but not to the tune of the money we gave you. We trusted you and your sales people fed us half truths and lies. There isn't anything you can do for us from this day forward unless there is compensation. We will share our HORRIBLE experience about Westgate to everyone we know or don't know. I will post on a consistent basis too be sure my review can be seen by as many as possible. Very sad as the people that work at the resorts are the ONLY people who seem to care or at least have been trained well in how to give good customer service as we have enjoyed our stays. From the Sales Management upwards, you are nothing but snakes and scam artists and you have it down to a science. I spent almost 20 years working onboard ships in the cruise industry and at times I thought our corporate office was sleezy, but you take the cake. I will be sure the hundred thousands of people I have stayed in touch with over my 20 years will know this horrible experience. So unless you want to refund us the thousands of dollars we gave you this last year. Please do not reach out to us, unless you plan to give us some money back.
Recommendation: AVOID !!!