Westgate Resorts reviews and complaints 1
View all 240 complaintsWestgate Resorts - unauthorized money taken from my checking account
I was told that my checking account would only be debited 129.00 for a vacation package. The balance was due on July 7th. As I continued with the hour long conversation with Westgate reps. Julio and Manny additional costs and that fact that I was put on hold for extended periods of time led me to cancel the transaction. The only reason I found out that Westgate Resorts had just debited my account for $563.00 was because I was preparing to pay another bill and I went to check my account and I noticed that my account had less money than I expected. I called Westgate and no one could give me an explanation and I have been given the runaround for the past 2 1/2 hours. I was told that it would take 7-10 days for the money to be placed back into my checking account. At no point during our conversation did Manny or Julio tell me that 563.00 would be taken out of my checking account. I specifically told them that I only could give the down payment in the amount of 129.00. I can't believe that they can get away with lying and taking unauthorized amounts of money out of consumers account and then tell you have to wait 7-10 business days to get your money back. I need this matter resolved immediately.No managers were available and I was given phone numbers that did not work [protected] and told that it was the non owner relations number. I was put on hold several times.
I was told that this resort was excellent. That was not my experience tonight.
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Westgate uses an in house collection agency
Same here, paid account in full WESTGATE 3rd Party collection agency was allowed to retrieve some funds from the submitted payment (which zero out the balance)... The collection agency removal of funds put the account in late status, therefore, establishing some re-occurring fees for the agency. WESTGATE stated that I would have to talk to the third party agency because WESTGATE cannot access the account to see what funds are missing, late, etc.. After repeated conversations and explaining that I have print screen documentation of all transactions and payments, including where the third party taking a portion of the payments made on the Westgate owners account. Granting a third party company an owners account has to be a major violation of the law. The individual that was assisting me and the "supervisor" whom both name I would assume are fictitious, both stated that they are "unable to see my account, I would have to contact the third-party agency and the third party agency will release my WESTGATE account so WESTGATE can see my account and then and only then will they be able to assist me"Legal" advisement states that this is a serious matter, BUT, as many are aware, trying to speak to anyone at Westgate about anything that don't involve money or joing to bring in more money is a joke. FYI - WESTGATES GRANTS THIRD-PARTY COMPANIES ACCESS TO YOU MAINTENANCE ACCOUNTS, including your payment processes.