Westgate Resorts review: promotional tours

I was visiting the Florida Welcome Center and was asked to take a tour of Westgate properties in Orlando Florida. I informed Connie that I was already a timeshare owner and was not interested in purchasing another one. I was told the presentation was just for information to pass along to my friends and family members and in return I will receive discount tickets to a theme park. This was supposed to be a 90-minute presentation. Upon my arrival at Westgate I reiterated the fact that I own a time share and was not looking to buy another one. I also inform the individual that it was my birthday and I didn't want to spend all day at Westgate. After a hour and 45 minutes I reiterated it's my birthday and I was ready to go. Needless to say I was held hostage for over 3 hours. I couldn't just leave because I had not reviewed my tickets that I made a $60 down payment on. Once the repsentive realized that I was true to my word and was not going to buy he became very rude and hostile. This cause severe emotional stress and anguish. I was so upset it ruined my 55 Birthday. To top it all off, when I checked my account I had been charged twice. Now no one can get me to right department or personal to correct. When will this nightmare end?