Westgate Resorts
reviews and complaints

My is Janet Nolan I was there on July 18-25, 2021 I have 4 until, But
I only use 3 until I got there about 11:30am for a early checking I waited
2:30pm the hotel said 6035 B ready so we all stay in that until 8:30pm
the A & B until was released and they the shower was not completely
clean they have sand and hair in it. I call he manager Vanessa she said
someone was coming by to re clean we waited until 12:30am so my family
and I clean the shower, and unit A did not sheets for the sofa and only
2 pots cooks with 3 fork and 2 spoons. In unit A the air condition stop
work twice Just to let know I was so embarrassed my family will not
be call back to Westgate lake resort this is not how you treat a owner. There was is no excuse for poor service.
I need some credit back maintenance fee. I hope the next time I
vacation it would be better. #[protected]

I purchased a timeshare in 2018 and have not been able to use it in FL. Especially since the pandemic no relief was offered. I was advised that I could sell it with the help of the agents that presented to me or use as an investment both not true.
I wish to dissolve this debt immediately. I can be reached at [protected]. My name is Sonia Rivera...

We booked our stay to do a time share, was staying at river terrace, in gatlinburg. Requested a king rm with balcony. On arrival day, we got a queen rm no balcony, and no private porch. We booked our stay with my brother and his wife, we both was interested in the time share. But our stay at river terrace was not pleasant, wrong room, our door lock quit working, had to be changed, no restaurant on premises. Rooms where dated. But clean. While at the timeshare, we was ask about our stay at river terrace, told them the issues and we was told that, they would take care of us, but nothing was done about any of our accommodations... Really thought that something could've been done.

Booking #936259
My name is Brenda Phipps
I booked the vacation per the above package. I booked with Vacation VIP. [protected]) spoke to Rodney. The ad appeared to make it affordable for me to take my three granddaughters to Disney World. I paid for the vacation and was told I would be receiving a call from Westgate Resorts confirming my 2 hour orientation.
I did not received a call from Westgate so I called them [protected] spoke to Salvatore, only to be told I was not age appropriate for the promotion.
The vacation was ruined, I had to go back and tell my grand daughters we would not be going to Disney World.
The money I paid for the vacation was refunded but the frustration of the whole ordeal was unforgettable, and to have to go back and tell my grand daughters we would not be staying in the beautiful Westgate Resort was unbelievable.

Every time I come to pick up something from Human Resources. She never in her office and when I ask nice to a security she said to call her down to the office still no one want to call HR and I am tired of driving around and looking for HR or a manger. I don't like be told what day to come and I told her when I will be there by her office. I told her I will there on Monday morning and I got her close to 10:00 am and I am still waiting and everything it take like 3 to 4 hours to get hold of hr. I am not happy at all.

We were lied to and treated horrible by our concierge Sergey and timeshare staff member Artem.
We scheduled our timeshare meeting during our stay as required. The day of our meeting I texted Sergey at the time of our meeting and was informed it was going to be later. We were told we could reschedule for the next day, be provided 2 lunches and a breakfast and would be given $100. We decided instead of waiting for the next day we would go ahead and cancel our pictures and do the meeting since we had already sat there all morning waiting. We didn't want to waste another day. We went to the meeting and it was going great except for Atrem who was just rude an unprofessional the whole time. He got very rude and irritated with Sergey because he asked to speak privately with us. He did leave but was not happy about it. He came back and we went over more options until we were sold but my husband asked for privacy so we could discuss to be sure. That is when Artem got angry. He looked at my husband, stood up hands went on the table and rudely said it is either yes or no it's that simple, what is there to discuss!I was in disbelief and my husband spoke up and said well I guess it is a no then and walked out. After that my family left and walked back to our room upset and in disbelief. Sergey texted and apologized but ignored my question about my $100 (which he reassured us during the meeting we were getting). The next morning Sergey texted asking if we wanted breakfast (he was keeping up that part of the deal) we declined and asked again about our $100 especially since we were treated horrible the previous day it was the least he could do keeping up his end of the deal. He replied telling me no we would not be getting the money now. That was the last time we heard from him he ignored us the rest of the trip. This whole thing completely ruined our trip! Apparently this is a common thing with the timeshare department. When people say no or need time to talk they are treated horrible! There is no reason to treat people this way especially when we truly did consider getting a timeshare. I do not trust them at all now and they need to work with their staff on how to treat guests as this is HIGHLY UNACCEPTABLE!

I booked a package in February 2021 for may 2021. I got a what I though was a confirmation email. It had what the total price would be and a booking number. When I arrived at the resort they could not find my reservation. I showed them my email I received. I was jerked around for the next hour, waiting on a supervisor to "look into the situation". They said no mangers were available as they were all in a corporate meeting- at 2pm on a Saturday that was hard to believe. Finally they sent me to the welcome center as they had come to the conclusion that Westgate canceled my reservation without my knowledge. When I went to the welcome center I was anything but welcomed. The girl behind the desk was rude and nasty. It was then confirmed the westgate had the wrong phone number for myself and had evidently been trying to contact me to verify something with my reservation. When they could not get ahold of me by phone they decided to cancel my reservation. They never emailed me at all about the situation. The girl at the welcome center was very accusatory towards me and offered to help in no way. I had other family and friends meeting us at the resort, which was my idea. I loved the resort last year when I went and had no problems, and had told all my friends and family to stay. I was horrified when this situation was happening to us. I ended up having to re-book while sitting in the lobby of the hotel, and was having to spend over 3x what I was initially quoted! To say my husband and I were upset would be an understatement. After all that has happened and the lack of customer service to make the situation right was honestly shocking to me. My husband and I are both nurses and were so excited to finally get away for a trip with our families after the long hard hours over this pandemic. This was not a stress-less experience and unless something is made right I don't think I would ever stay or recommend this resort to anyone!

We were on hold for over 2 hours then when some one pick up they hong up so again over 1 hour on hold again.We are owners there so is my brother .I think owners should be first.Something needs to be fix.

To whom this may concern I Curtis and Theresa Ray have been an owner since 2012 I was not satisfied with my last stay at my home site I stayed there from 4/3/2021 to 4/10/2021 the toilets kept stopping up I had to keep calling mentainance to unstop the toilets there wasn't enough dishes or cook ware to accommodate my guest of ten people as it was when I bought my timeshare there were Cobb web dirt and dust hanging from the chandelier in the dinning area and air vents on the walls in the corners throughout the villa no mop just a broken stick laundry door coming off the track it smelled like gas coming from the laundry closet no garbage bags it was a horrible stay this is not what iam paying mentainance fee's for. Then security was called on me and my family for noise and smoking which was a lie, when at the time we wasn't at the room we met security on our way back from the water park and was told what was going on, I believe that was done because I was complaining about the villa I was staying in. This is unexceptable my timeshare is paid for in full and it's horrible I could never go anywhere else as promised when I bought the timeshare when ever I call to go anywhere else other then my home site it's a problem I want my week back for that horrible stay and you guys have to do better or I will be forced to sue you this is not what I paid for. Iam using my 2020 week this month and I don't want the same problems also I have been sending people there that have bought timeshare from you I never received any credit for that or anything I have been keeping a record of this and I also took pictures of the last villa I stayed at this isn't right 😩😞😭✌please respond to my complaints I a wait your response

Currently book a stay here at Westgate Resort at the Myrtle Beach location from April 2nd to April 4th 2021.
Check in was not organized, was advised that I would receive a 10 dollar credit towards breakfast, once I completed my payment online. Supervisor Jaquanna stated that I do not have. Than your remote controls in your room 1501 B does not work. NO wash clothes in rooms

I visited this resort with my son a year ago. They were very misleading in there presentation. Also they had music going so it was difficult to hear perfectly. The presentation was rushed. They lied to me about the maintenance costs. They also did not inform me about the cancellation period. Also I was not shown all the paperwork I was signing. They seamed to pick and choose which I could see. A week after I signed the paperwork COVID-19 hit. I was laid off from my job for four months. I was having trouble paying the monthly payments. I called to cancel or do a quick deed but I was told not possible. I am over due on my payments now. They are difficult on the phone due to I can never hear them well or they are hard to understand. I'm a lost and frustrated single mom.

I stayed with my family at the RV campground at Westgate River Ranch Resort from 11/21/20 to 11/24/20. When I learned that there was no WiFi at the campground, I went to the office and purchased the WiFi package. I was told by the representative who helped me that the WiFi would work at our specific campsite (she even asked for the campsite number and verified) as I explained to her the purpose was so I could stream movies for my children when we returned to our camper at night. When we arrived at the camper that evening, I was disappointed to find there was absolutely no signal at our camp site. I am sending this e-mail because when I just called the resort to request a refund, I was given a huge hassle and the representative asked me why I didn't say anything when I was camping. I don't feel I should have to explain why, but in all actuality, both of my dealings with the front office at the resort were terrible. There were several disgruntled clients in the lobby and the front desk representatives were extremely rude and confrontational. Both upon check in and when I went to purchase the WiFi package, I stood in line for an unreasonable amount of time. That is the reason I didn't go back to the office while I was there. I was enjoying a vacation with my family and didn't want to deal with the headache. I did however call the resort phone number while we were there, but it rang busy for the entire day I tried. I hope you will understand my reason and refund the $24.99 I payed for WiFi that did not work at our campground as promised. Please feel free to contact me should you have questions.
Thank You,
Carrie Ryan
[protected]@gmail.com
86.747.8848

We have gone around and around with this Westgate timeshare situation since the Covid 19 crisis came up in March. I have been out of work since then and now am slowly getting back to work. I am not making the money I was, needless to say. We have had weekly conversations over the last few months where Westgate has demanded we pay up. We have told them we can't. We can't give them what we don't have. Money. They haven't wanted to work with us by putting the loan payments on hold or even forgiving them altogether. The last letter (October 12) was full of things that will happen if we don't make the loan payments current: charge off, deed recovery, foreclosure. The loan has been accelerated and now it is due in full. Nothing was in there sympathizing with us on what we have been through financially and emotionally as a family. Nothing relating to us and how we are struggling day to day in a city that is experiencing turmoil on several different levels. They have expressed no concern for us "valued owners." Well we used to be valued owners. We bought this timeshare in June 2018 in Las Vegas. From the get-go we found errors in what the salesmen told us we had and the reality of what it turned out to be. They pressured us relentlessly to buy this; they offered us deal after deal. They didn't listen when we told them no - they kept pushing us to say yes. We did eventually just so we could get out of that presentation. We have never gotten any good deals or trips with this timeshare. Still we kept up the payments. Until the Covid spring when we couldn't any more. Westgate has shown us what we mean to them: an income stream. We aren't on their radar as people with lives turned upside down. Heartless bunch.