Westgate Resorts

Folio # 17360F21 Dates 8/31/2023-9/3/2023 Reservation Sharon Miller

Reservation made with understanding a 90 minute resort tour was required. Scheduled tour time-2pm. Staff informed, on our arrival to tour, that our 8 year old Autistic grandson would be with us. We were offered a light lunch, that my grandson would not take advantage of because his condition greatly affects food choices. We continued tour. Guide was very pleasant. We attempted to let our grandson play in designated play room. However, no other children were there. The room did not give off a fun vibe at the time we were there. We continued tour with our grandson with us. At three-thirty we were still sitting in the same place . I nicely hinted that we would like to see the resort. We were told soon. we continued to sit. At 4 PM my grandson whispered to me he needed to eat. At this time, my husband ask the guide could we please see the resort.At 4Pm we finally got to move and start seeing resort. I shared with the the guide that i really needed to feed my grandson. She said it wouldnt be long. i again told him to just hang on .At 530, we were taken to another area to discuss price.I went to rest room and ordered a pizza to be delived to lobby. At this point, my and husband and i were both extremely irritatedFinally, at 6pm, my husband got up took my grandson and left. We were in the tour for 4 hours and made to feel guilty when we said enough. We missed the entire day. When we finally got out it was time for dinner and my grandson got no sun or fun. We felt the requirements were told when making reservation was extremely misleading. we also feel your staff should be educated on special needs guest

Myrtle Beach... our concierge (sianni hicks) was very degrading and rude during our required meeting that we didn't even know we had to attend. We absolutely cannot afford to buy anything right now. We explained several times that we unfortunately just cannot buy right now. She kept asking my kids why they haven't been to Disney world by now... and that we should be taking them there every year because they deserve it. I asked her to stop saying those things in front of my children. She kept it up. She kept telling them they deserve to go. We do all we can for our children.. I don't appreciate being judged and mocked by this illiterate and unprofessional employee. She was blatantly ignoring me and talking over me to my husband. After 2 hours I asked how much longer because it was our last day here. She said we had to stay til she released us or we would be charged an additional 2500.00 for the week we paid 950 for over 2 years ago. She humiliated me and treated me like dirt in front of my husband and kids.. I left in tears, and, regardless of how much we enjoy the resort itself, we will never stay at or consider anything with westgate resorts ever again. Id rather stay in a dirty hole in the wall motel than have to be mistreated, berated and bullied by another employee again. Worst vacation ever thanks to her.