Westgate Resorts

Hello I am trying to reach out and find someone that can help me with an issue I had staying at Westgate Resort in Park City, Utah, on the 13th of February.
My fiancé and I planned out our vacation to westgate resort Park City for valentines day. This was supposed to be an enjoyable and romantic getaway for the both of us, unfortunately it was a terrible experience due to a group of issues that occurred at this resort. Upon arrival at 4:00pm which was our check in time, the hotel employees were cleaning our room, therefore we had to wait in the hallway with our luggage for them to finish. We encountered rude staff at the hotel during our search looking for the marketplace, we asked an employee to help us find the marketplace and he led us outside and pointed us to the general direction, it was snowing and neither of us had coats on so we decided to come back in the hotel, the staff then tried to tell us we couldn't come back in the way we went out, even though we explained we have a room there and we were freezing cold. We had to go back in through a different entrance. The event really soured our moods. The biggest issue we had was when we went to sleep, there was a loud repetitive clicking noise in the room walls, we assumed was the heating duct. It was so loud and often that neither my fiance or I had more than 30 minutes of sleep that night, which was very frustrating to us because the next day we had very big plans that were ruined. We have video recordings of the noise on our cell phones as well. We paid more than $700.00 for one night, that was a horrible experience for us. Not to mention the next day when we told management about our issue they basically said we were lying and were beyond rude to us. I would like this issue resolved by a full refund for the room. It was such a disappointment because we had really high hopes that Westgate would be the perfect place for our romantic vacation.

My phone number is [protected]
My name is Danielle Norris
My reservation number was [protected]