Westgate Resorts review: Unable to refund or reprint $300 worth of tickets. Super rudeeeeeee

Went on vacation. Purchased dinner show tickets through westgate resort. Was handed a receipt and they called and made my reservation under my name and phone number. I was NEVER TOLD the receipt was needed to get into my reservation, therefore I noticed I lost my receipt in the pouring rain when I was looking back to see the time of the show for the next day. I called the dinner show to confirm my reservation and they stated make sure I have my printed receipt and told me to go back to westgate. So, The next day I went back to get a receipt re-printed with my bank records showing I purchased $300 dinner show with them. THE absolute RUDESTTTTT LADY EVER basically told me oh well They got my money and I'm out of luck. They would not refund or reprint my "receipt/Voucher" they called it. We could not go to the Pirate Voyage show which we paid for. My husband and I went to the main office in Gatlinburg, TN. Where they told us oh well, we got your money, nothing we can do. They would NOT re-print nor would they refund us the money. So, I was unable to attend the show I paid for, and I was unable to get a refund. They basically STOLE $300 from my family and I on vacation.