Westgate Resorts review: filthy hotel room

We checked into "villa" #134 on 3/29/19 Acct. # was [protected]
The room was an old, bare bones guest room. We had to drive to the main build to get fresh towels and climb to the 2nd floor for ice. On the 2nd day we came back to the room to find it not cleaned and someone had been in the bed. There was a perfect (dirty) head print on the pillow. The trash was still in the cans and a dead bug on the bathroom floor. We checked out and had to stay at a more expensive hotel. What a terrible experience!