United States - 80237
Went to WesternUnion.ca to make a money transfer. Made the transfer, paid the exorbitant fee for the transfer. About an hour afterwards got an email from them stating the transaction had failed and would not go through. No big deal. But, I went to my online banking to get my credit card number to use and to my huge surprise there was a charge on my credit card from western union for the money transfer. They stated on their website that if you do not call in within 24 hours then the transaction would not be completed and you would not be charged. A LIE. They stated the transaction would not go through and I would not be charged as the transfer failed for whatever reason. A LIE. They told me to email them to see why the transaction failed. I did and when they emailed back they said they wouldn't divulge why the transfer failed. A LIE. I replied to that email stating the transfer failed and was never supposed to go through. They replied that Western Union does not charge the card but "authorizes it" A LIE. They said the charge would be refunded on my statement within a few days. A LIE. They stated that 9 days ago and I know for a fact that charges only take 1-2 days to reflect on my online banking statement.
So, bottom line: NEVER, EVER EVEN CONSIDER using Western Union! They are a bunch of lying thieves who should rot in hell!
Dear sir/madam: I have been receiving emails that my email address was choosen to be a winner of a lottery...
A friend of mine transferred money using Western Union to her colleague but before she could collect her money somebody else collected the money on her behalf using some fake identity. Many fraudster do the scam using Western Union as it has a very weak system.
My suggestion to all would be to never use Western Union.
Here is one of the scam used by a fraudster using Western Union and even police refused to file anything against it.
The student girls namely, ABC and XYZ, were looking for rental accomodation in London and found an advertisement on gumtree along with contact details of the landlady.
This landlady described herself as Kristian Nels from Sweden and said she had suffered rent losses earlier as her previous tenants were unable to pay rent.
As a result, before she travels to London to show them her apartment, she wants to make sure that she is renting the property to the person who has got enough cash to pay atleast the initial month rent and are serious about renting the property.
Not only that, she also sent them a soft copy of lease agreement, apartment pics and description of each item present in the flat.
She suggested that they transfer money using Western Union between themselves and send her a scanned copy of the receipt as a proof of cash transfer.
The girls being new to the city London and being young and innocent transferred 1200 Sterlings.
The transaction details are as below:
Transaction ID : [protected]
Transferrer : ABC
Receiver : XYZ
They sent a scanned copy of the receipt to the landlady but before XYZ could collect the money transferred by ABC, this lady (Kristian Nels) went with some fraud identity posing as XYZ and got the money.
The biggest thing to question in this case is how diligently the identity check is done by Western Union before handing over the money to receiver and are there any cameras installed using which you can atleast track the person's face who collected the money using a pin and identity.
The money was collected from Western Union Today (17-August-2008) at 12:30 pm.
Here are some further details about the fraudster:
Email ID Used : kristiannels AT yahoo.com
Phone Number : +[protected]
Gum Tree ad : ad #[protected]: 3 bedroom Maida Vale
I was victim of an online scam using Western Union in June this year. I was trying to rent a flat and the landlord asked me to send the monday to a friend using Western Union. I did, then send a picture of it to the landlord, who took my money. Western Union refuses to take any responsibility. The police says is WU´s responsibility to contact them and they cant help me. The Citizen Advice Bureau just told me I had to keep on sending letters to them and make a formal complaint procedure.
I have done all of this. " months later, I still don't have any news about my money. Has any of you been in a similar situation??? What did you do??? What else can I do??? I don't understand how can they refuse any responsibility in this when:
- I told the lady at the office why I was doing that with my money and she didn't say anything.
- It doesn't say anywhere that you should keep your number or receipt in secret
- They accept a fake id to give my money away.
Recently I had transferred some money to my parents in india by western union online money transfer on 6th of dec. On 8th of dec, I recieved one mail from western union saying that the money was picked up, though my parents never picked up the money.
I tried calling up the customer care but in vain as they had no idea of what is going on. They gave me an email id (Uk. Customer at westernunion.co. Uk) to which I mailed my complaint. But I have not recieved any response from them also till date.
I dont know how to get my money back.
All I can say is that dont trust the western union money transfer. Chances are your money will never reach the intended destination.
Respected sir/madam, At first I must apologize, I just wanted to report my predicament and my extreme...
I got a mail from westren union. Is its ture or fake. Here is copy of mail Dear sir/madam, There is an...
I just had a bad experience with Western Union. I was on their slow not designed for dial-up website and created an account. I tried to transfer money 3 times and it kept hanging, I had no confirmation on the web site and no e-mail confirmation, so I gave up on the web site and called the poorly designed 'automated' phone system that was written by some programmer that does not understand the flow of how anything works, I finally got thru to a live person and had to give the same information to her that I just entered on my phone.
She said the transfer went through. Okay everything should be good now. Nope... I double check my bank account and it has two charges one for the internet transfer which I never got a confirmation on and also the transfer I placed on the phone. I will never use Western Union again if I can help it. I called up Western Union again and said my bank was charged twice, she said only one charge, the phone transfer showed up on here end, I will have to wait until Monday to see if the other website charge is gone. Western Union charges high service fees for something that should take a few minutes but takes 3 hours. I am going to use another service or directly transfer through my bank $3 for a $500 transfer verses Western Union which is $49.
Recently, four persons sent a total amount of 8, 500 pounds inclusive of the transfer fee to Mr Lawrence Robert Powell who is one of my CEO´s with my company which is Capital Investment Project Management Ltd in London. There were 4 transactions sent by the following people from a Western Union agent in 16 Albany Parade, Brentford, Middlesex. Since then all but one of the transactions has been successfully collected by Mr Lawrence Powell. The details of the individual transactions are as follows:
Mr Martin Smith MCN [protected] paid.
Mr Sam Severa MCN [protected] paid.
Mr Jeffery James Dean MCN [protected] paid.
Mr Harold Barnard MCN [protected] blocked by Western Union in England due to complications caused by Western Union in Madrid, Spain.
I flew in the day after sending the money to Mr Lawrence Robert Powell who happens to be my company CEO and have wasted much valuable time, effort and money trying to resolve the final transaction. I am Mr Jeffery James Dean, Director of Capital Investment Project Management Ltd in London and am shocked, bewildered and flabbergasted by the way the whole situation has been handled by Western Union who spoke to Mr Harold Barnard, a retired 89 year old Management Consultant, as though he were a criminal or terrorist. He has been so traumatized and distressed by the experience that when I spoke to him on the telephone he said he was feeling suicidal. I am utterly outraged that this treatment of Mr Barnard by Western Union in London was the result of his inquiry as to why the final transaction had not been successful. I am and have been a loyal member of Western Union and have done thousands of transactions through Western Union for over a decade. This may be verified by records and my loyalty card at Western Union. The number of my card is: [protected]. In view of what I have said above, I expect a written apology for the atrocious treatment of Mr Harold Barnard by Western Union staff in London. This fiasco has all been caused by the staff of Western Union in Spain who have been at best unhelpful and at worst highly offensive for reasons which I cannot fathom as they are supposed to be conducting business for Western Union in a professional manner.
As I am here on business, my ID can be seen by Western Union in Spain and I ask you to unblock and release the final transaction immediately so that I may continue with my business affairs unhindered. For your records, my British passport number is: [protected]. Can I also point out that Western Union´s website states the business is conducted in a speedy and efficient manner which is why I chose this service for the transactions and it also clearly says that there is no limit to the amount of cash that can be transferred. Experience has taught me that this information is incorrect and I suggest that you update your misleading website to prevent your publicity image from being any further damaged.
Being on business in Spain, my Tmobile mobile ([protected]) doesn't work and have an alternative spanish mobile number which I can be reached on. This number is: [protected]. Please can you contact me on receipt of this message.
Thanking you in advance.
Mr Jeffery James Dean.
Dear Sir/Madam, After looking so long online for a Western Union Complaint office or contacts to someone who...
My complaint stems from a transaction that was made online on Wednesday April 23rd, wiring money overseas (China). Firstly the transaction amount was for $2, 568, which come to find out is above the limit. And I had to change the amount to $1, 800. Secondly the transaction was made from using my fiancé’s credit card/debit card, after making the transaction, I was asked to call for verification, in which I did, but I was informed that the card holder had to make the call, he did… but was informed that this transaction could not take place because he was not the primary holder of a Western Union account, and the transaction would be cancelled.
I received an email stating that the transcation was cancelled so, I thought the money was still in the account, when I checked the account 3 days later, the money was not there, and I called the bank who informed me that western union still has the money on hold.we proceeded to call Western Union and was informed that our bank (Capital One) was the one holding the money, Western Union also informed us that Capital One is a bank that does not allow them to call or send faxes to release the money. We quickly found out that was not true, by calling back the bank and them giving us the fax number that Western Union needs to use and could have used to release the money. We called Western Union back and informed them of this fax number and asked that a fax be sent to Capital One, in which they blatantly refused to do.
There was no need for them to take the money, especially if after they were not able to send the money, it should have been released immediately or the next day... bottom line, consumers should know that the money is placed in a HOLD state for xxx amount of days.
Recently i had transferred some money to my parents in India by Western Union Online Money Transfer on 6th of Dec. On 8th of Dec, I received one mail from Western Union saying that the money was picked up, though my parents never picked up the money.
I tried calling up the customer care but in vain as they had no idea of what is going on. They gave me an email id (uk.customer AT westernunion.co.uk) to which i mailed my complaint. But I have not received any response from them also till date.
I dont know how to get my money back.
All i can say is that dont trust the Western Union money transfer. Chances are your money will never reach the intended destination.
Money was transferred from Cramlington, Northumberland Estate Agents to Iraq. The lady at the Estate Agents in Cramlington confirmed that the transfer has gone ahead and the lady in Iraq could pick her money with the ID Code. When she got there she was told by the guy in Iraq that there is no money and no ID. Please resond to me ASAP as the lady in Iraq needs the money for an operation.
I sent two (2-)$500.00 five hundred dollar money to my daughter, she never received them. I called to stop...
My complaint is against Western Union. I went to their agents store to send a money wire and due to my disability, could not climb the stairs. The store was out of compliance with the ADA because it provided no other means, preventing me to complete my intended chore. I personally filed a suit and the store has made changes and settled the matter, but Western Union refuses to make sure their Agents are in compliance with the ADA. The details are below:
STATEMENT OF FACTS
Defendants own, operate, franchise, contract with or lease the FACILITY which is a public accommodation consisting of a convenience store on the ground floor of the 211 N. Ervay Building in Dallas. This case arises out of Defendant’s failure to provide the minimum legally required access to this public accommodation for persons with disabilities. The inaccessibility of the FACILITY to persons with disabilities is illegal, degrading and humiliating and further, many of the omissions of the Defendants were readily achievable and were otherwise required by both Federal and Texas laws and would greatly assist disabled persons at little expense to Defendants. Specifically, the most serious violation is that the physical layout of the FACILITY has two entrances, one of which is accessible to those with disabilities, and the other has steps leading up to the store. Unfortunately, NAINA and MART have chosen to lock and place merchandise in front of the door which is ADA compliant, thus requiring all customers to traverse up the stairs including those using wheelchairs, walkers, canes and crutches.
At all times pertinent herein, Plaintiff was a handicapped person with disabilities “substantially limiting a major life activity” within the meaning of the ADA and Chapter 121. Plaintiff visited the FACILITY in September, 2006 for the purpose of sending a Western Union wire transfer to a friend in California. Plaintiff found many violations of handicapped access standards throughout the FACILITY, as set forth hereinafter and he was unable to fully use it due to his disabilities. Plaintiff sustained injury in his attendance at the FACILITY which resulted in Plaintiff being degraded and humiliated in public. Plaintiff also brings this suit as a “private attorney general” enforcing the ADA in the spirit of Walker v. Carnival Cruise Lines [protected] F.Supp.2d 1135, 1143.
Defendants NAINA; MART and UNION were advised of the non-compliance of the FACILITY and of the exact regulation violations. They were afforded an opportunity to informally resolve this matter without the need for litigation. However, Defendants NAINA and MART have failed to indicate any interest in informal resolution and this suit follows. Defendant UNION initially indicated an interest in settling the matter and had a Dallas field agent visit the FACILITY, where according to their representative, they took photographs verifying their failure to comply with the ADA but declined to either sever their relationship with NAINA and MART or to implement changes whereby callers would be provided access to a list of agents whose facilities are in compliance and accessible to the disabled. Further, the representative threatened Plaintiff with a suit to recover costs of defending a “frivolous” suit, citing cases relating to franchisee/franchisor relationships, rather than principle and agent relationships which have held under the ADA is being applicable to the principle and their agents. Walker v. Carnival Cruise Lines (1999) 63 F.Supp.2d 1083. On October 21, 2006, Plaintiff re-inspected the FACILITY to determine if his correspondence had caused any improvement and found absolutely no changes. The following ADAAG and TAS violations are present at the FACILITY:
· There are physical impediments to access of the shopping area in the form of stairs and the handrail on the downward side of the stairs is also blocked by a video game machine on the lower landing. (ADAAG 4.9.4);
· The ATM machine does not have sufficient clear floor space as required (ADAAD 4.34.1); There are video game machines; merchandise and merchandise awaiting shelving, protruding into the aisles which decreases the passage space to below the required width (ADAAG 7.2 and 4.2.1);
· The door handle to the FACILITY requires a hard hand grasp in violation of the ADA (ADAAG 4.13.5 and 4.13.9); and the service and payment counter in the FACILITY is too high (ADAAG 7.2 and 7.4);
· The pay telephone located outside in front of the FACILITY is not hearing aid compliant (ADAAG 4.31.5); and the handset cord is not of sufficient length (ADAAG 4.31.8).
CAUSES OF ACTION
I. VIOLATION OF THE AMERICANS WITH DISABILITIES ACT
Plaintiff incorporates by this reference all allegations contained in paragraphs 1 through 11, inclusive.
The Americans with Disabilities Act, passed in 1990, established as law the nation’s interest in eradicating the bigotry and barriers faced by individuals with disabilities. 42 U.S.C. § 12101, et seq. The ADA states its first goal as being to “provide a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities.” 42 U.S.C. § 12101(b)(1) (1999).
Congress found that historically, society tended to isolate and segregate individuals with disabilities and despite some improvements, such forms of discrimination against individuals with disabilities continues to be a serious and pervasive social problem. See 42 U.S.C. § 12101(a)(2).
Plaintiff brings this suit seeking to vindicate a “policy of highest priority” and is a handicapped individual who suffers from glaucoma, severe degenerative bone, disc and foraminal changes to his lower lumbar spine, zygapopyseal sclerosis, and insulin-dependent diabetes with consequential neurological damage to his legs and feet.
Defendants NAINA and MART have failed to modify policies and procedures at the FACILITY to ensure equal access for persons with disabilities and such acts and omissions constitute an ongoing and continuous violation of the ADA and Plaintiff’s rights as secured thereunder. Said conduct, unless enjoined, will continue to inflict injuries for which Plaintiff and others with disabilities have no adequate remedy at law. Defendants DATA and UNION did not and continue to fail in requiring the facilities of their Agents to comply with state and federal disabilty statutes, including the ADA.
Consequently, Plaintiff is entitled to injunctive relief pursuant to Section 308 of the ADA, along with reasonable costs and disbursements.
II. VIOLATION OF CHAPTER 121
Plaintiff incorporates by this reference all allegations contained in paragraphs 1 through 16, inclusive.
Pursuant to legislative mandate, the Texas Department of Licensing and Regulation adopted TAS (Texas Accessibility Standards) to be the minimum standards for compliance. Modeled after the ADAAG, the goal of TAS is to encapsulate the requirements of public facilities which are necessary for them to meet state standards for accessibility. Defendant’s violation of the ADAAG as alleged above, also constitute violations of the corresponding sections of the Texas Accessibility Standards.
By committing the TAS violations alleged herein, Defendants have violated Chapter 121 and also the rights of Plaintiff. Chapter 121 establishes that it is the “policy of the state to encourage and enable persons with disabilities to participate fully in the social and economic life of the state to achieve maximum personal independence... and to otherwise fully enjoy and use all public facilities available within the state”. Id. § 121.001.
Section 121 provides for a penalty of a minimum of $100 to an aggrieved party for each violation of the aforementioned guidelines for which defendants are liable to Plaintiff.
III. GENERAL NEGLIGENCE
Plaintiff incorporates by this reference all allegations contained in paragraphs 1 through 20, inclusive.
Defendants NAINA and MART had and continue to have a duty to exercise ordinary care in operating the FACILITY and have failed and continue to fail to use such ordinary care. Defendants DATA and UNION had and continue to have a duty to require that their authorized agents comply with both state and federal disability statutes, including the ADA or minimally, to provide information to the public on which agents have such facilities.
As an actual and proximate result of Defendant’s failure to use ordinary care, Plaintiff was subjected to a degrading and humiliating experience attempting to use the FACILITY and has suffered emotional distress and damages in an amount of $25,000.
At all times relevant hereto, there was in effect both the Americans with Disabilities Act and Texas Chapter 121, all of which require that public accommodations and facilities such as the FACILITY provide services to people with disabilities which are equal to the services which are provided to patrons who are not physically disabled.
Defendant’s acts and omissions as alleged herein are in violation of statutory requirements, including but not limited to the ADA and Chapter 121, which are designed to protect persons with disabilities from the type of harm and discrimination as was inflicted upon Plaintiff when he suffered emotional pain and suffering while attempting to use the FACILITY.
Each of Defendants conduct thus constitutes negligence and negligence per se under the rationale of Smith v. Walmart (6th Cir., 1999) 167 F.3d 286.
I tried to send $2000 to pay for a vehicle through western union. I tried there money in minutes online and it would not go through for an unforeseen reason. Well problem is they took my $2000. So for the last 4 days my money has been tied up, and I cannot use it. Stay far away.
Due to Western Union's negligence to use the three digit security code on the back of a debit/credit...