Westbow Pressterrible waste of time and money with all around ineptitude

J
This review was posted by
a verified customer
Verified customer

I am a published author (Standard Publishing) with a PhD, so I am no novice to book publishing. I went with Westbow because of their connection to Zondervan. But if you are considering a vanity press, do not walk but RUN from Westbow Press ! The level of ineptitude is simply staggering. From misleading sales people to inept "consultants" to book "assistants" who never return calls or emails, Westbow Press is a disaster. If you are looking for a way to waste a lot of time and money, then this is the publisher for you. The person I was assigned to oversee the production of my book miscommunicated crucial information regarding the content and cover of my book, costing me weeks of time and hundreds of extra dollars. She never apologized or admitted her mistakes. When it came time to production, they failed to update online information about my book (this was a second edition), resulting in the wrong version being available on websites like B and N. The design team was ok to work with. Trying to solve any problems (and there will be many) is a NIGHTMARE of epic proportions. You will be connected to operators who are difficult to hear and who run on preprogrammed responses. If you request to speak to a supervisor, you are given a bogus number (this happened to me this morning). I have tried to resolve this problem, but no one is able or willing to help. It's worse than trying to reach someone at the DMV. You will be put on hold, transferred, given to someone who you can't understand or who can't or won't help you. Goodness people, please go somewhere, anywhere else to have your work published. What a headache. Ineptitude from A - Z.

  • Updated by Julia Hans · Oct 09, 2018

    Never returns calls or cares about solving problems which they caused.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.