Westbow Pressterrible waste of time and money with all around ineptitude

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I am a published author (Standard Publishing) with a PhD, so I am no novice to book publishing. I went with Westbow because of their connection to Zondervan. But if you are considering a vanity press, do not walk but RUN from Westbow Press ! The level of ineptitude is simply staggering. From misleading sales people to inept "consultants" to book "assistants" who never return calls or emails, Westbow Press is a disaster. If you are looking for a way to waste a lot of time and money, then this is the publisher for you. The person I was assigned to oversee the production of my book miscommunicated crucial information regarding the content and cover of my book, costing me weeks of time and hundreds of extra dollars. She never apologized or admitted her mistakes. When it came time to production, they failed to update online information about my book (this was a second edition), resulting in the wrong version being available on websites like B and N. The design team was ok to work with. Trying to solve any problems (and there will be many) is a NIGHTMARE of epic proportions. You will be connected to operators who are difficult to hear and who run on preprogrammed responses. If you request to speak to a supervisor, you are given a bogus number (this happened to me this morning). I have tried to resolve this problem, but no one is able or willing to help. It's worse than trying to reach someone at the DMV. You will be put on hold, transferred, given to someone who you can't understand or who can't or won't help you. Goodness people, please go somewhere, anywhere else to have your work published. What a headache. Ineptitude from A - Z.

  • Updated by Julia Hans · Oct 09, 2018

    Never returns calls or cares about solving problems which they caused.

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