Werner Enterprises review: Delivery /install

To whom it may concern:

I called repeatly to the customer care line regarding the property damage and damaged refrigerator that was installed and delivered in May 2023.t

I was told Werner would call me - no callback

I called again to check the status and was told my claim was called and was told they would escalate the claim

2 weeks go by no one returns my calls and again it's being escalated

I have asked for email addresses and all the reps did not want to provide one

Fast forward to today I spoke w/ Porsha who transferred me to Drew who finally provided me with an email.

Not only was the refrigerator damaged but so where my walls, flooring , trim , cabinet damage for dragging the refrigerator and hallways. Every time I call i am told someone will call me back . 5 months later no call back .

The way that this property damage has not been handled has me flabbergasted. I have already paid off a damaged refrigerator. This appliance installation and delivery has cost me 3 times over the value of the refrigerator.

See pictures attached of the damage and invoices for the repairs.

Please reimburse me for my damages today as this process has taken far to long.

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