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Customer Service

+1 800 352 2746 (Customer Service)
+1 800 352 2737 (Delta Cares)
+44 844 736 9110 (United Kingdom)
+61 433 773 212 (Australia & New Zealand)
+32 27 529 053 (Belgium)
+45 40 104 777 (Denmark)
+31 206 498 000 (Netherlands)
+41 786 269 034 (Switzerland)
+90 549 0193 (Turkey)
+852 25 211 019 (Hong Kong)
+60 122 271 883 (Malaysia)
+65 62 140 277 (Singapore)
+27 113 901 122 (South Africa)
+82 108 279 3860 (South Korea)
+94 773 296 548 (Sri Lanka)
+66 26 606 928 (Thailand)
+84 438 501 336 (Vietnam)
1600 Aviation Blvd
Atlanta, Georgia
United States - 30354

Complaints & Reviews

Delta Cargo — Shipping dog air bill 006-[protected]

Our son is being deployed and we needed to ship his dog to us from San Diego to Detroit. We made the...

Delta Cargo — service

I have never been here to drop off freight and gotten in and out in under an hour. Every single time...

Delta Cargo — puppy flight

On 10-1-19 I shipped a registered purebred 8 week old puppy in a small carrier measuring (23×15×16) yet wa...

Delta Cargoasked to move up fresh products to an earlier flight

I was to receive an shipment of fresh products that by the shippers account was scheduled on the wrong connecting flight . I called [protected] and spoke to "Denise" at 7:30am (shipment was scheduled to go out at 10:50 am) to have the fresh products moved to another flight. She said NO, it was our fault that it was booked on the wrong flight. I asked her if she could simply send an email to Atlanta and see if it was possible to change it, we still had 3.5 hrs to correct "our mistake". She said "NO"
The customer service offered by this Delta Cargo representative certainly have to "Start Climbing"

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    Delta Cargo — pet shipment

    Had a booked reservation for pet travel through RDM airport for this morning 5/22/2018. Arrived an hour ahead...

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    Delta Cargodamage claim processing

    Delta Cargo damaged an antique furniture shipment from the UK to the US in July 2017. The shipment was clearly marked, Fragile and this end up, Do not stack. I submitted a damage claim 7/31/17. I received no confirmation or status reports until I called Delta. The claim was FINALLY PAID 12/2017 and a check was mailed 12/19. I never received the check. I called and the original check was cancelled and another check mailed 1/19/2018. I have not received that check either. I have emailed and called many times. I am told that no managers are available to speak to and when I asked to be transferred to accounting, the department to cut and mail the check, I am met with an answering machine and no way to speak to a human. I have left messages, and received no call back.

    damage claim processing
    damage claim processing
    damage claim processing
    damage claim processing

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      Delta Cargodelta dash cargo customer service

      1/2/17- 3:30 pm. I would like to file a complaint against Bill who works at Detroit Metro Airport in Delta Dash Cargo. I was expecting a shipment from my brother-in-law, who has formerly worked at Delta Cargo. It was quite a heavy shipment weighing about 60 pounds. I was unable to lift the box by myself and asked if there was anyone who could help me. He rudely told me that there is "absolutely NO way" he would come help me place my shipment in the vehicle and that I needed to get a different cart from the airport to transport it to my car. His attitude was absolutely terrible- he was so incredibly rude with his tone of voice, treating me like I was a child which I did not appreciate. My brother-in-law told me I would be able to pull up and they could place the shipment in the car for me no problem at all as I have done several times at other Delta Cargo locations. At Detroit Metro Airport in Delta Dash Cargo, I was told I needed to park in long-term parking to get my shipment (let me remind you that it was approximately 6 degrees outside.) I told him that I must refuse the shipment because I am unable to lift it on my own. He then proceeded to tell me that he could "ask the guard if I could pull up" so that I did not have the lug the box by myself to the car. The guard said that was fine. When I pulled my car up, he rudely said, "you are going to need to help me lift this, I'm not doing it on my own." The negative attitude was unnecessary and so disrespectful. People like Bill should not be working in customer service and I hope you take this compliant seriously. I have had a terrible experience and I do not ever want to come back to Delta Dash Cargo.

      Laura

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        Delta Cargo — Pet shipment

        My family was moving from Tucson Arizona to Cincinnati Ohio. As soon as we knew our moving date, we called to...