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Werner Enterprises

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Customer Service

+1 800 228 2240 (Customer Service)
+1 866 620 8281 (Werner Global Logistics)
+1 800 362 3077 (Driver Recruiting)
+1 877 613 0207 (Driver Recruiting)
+52 866 262 9670 (Mexico, El Paso)
+52 553 067 4700 (Mexico, Mexico City)
+52 956 717 0996 (Mexico, Laredo)
+52 956 717 9955 (Mexico, Laredo)
14507 Frontier Road
Omaha, Nebraska
United States - 68138
Post Office Box
P.O. Box 45308, Omaha NE 68145-0308

Canada
10862 Steeles Ave., Milton ON L9T2X8

China
South 23/F Harbour Building, 1 Fenghe Road, Shanghai, China 200120

Mexico

El Paso
TX Terminal, 11090 Gateway East Lot C, El Paso, TX 79927

Mexico City
Av De Las Palmas #275 Despacho 104, Col. Lomas De Chapultepec, Mexico D.F. C.P. 11000
 
Laredo
TX Terminal, 1201 Carriers Drive, Laredo, TX 78045

Complaints & Reviews

Snitch on Werner

Werner enterprises prays on the innocent and unwary by using deceptive and unethical hiring practices that lure new drivers in with promises of .36 cents a mile and/or $1000.00 a week, brand new trucks etc. By the time the new driver figures out he has been lied to and will only make .24 cents a mile (An industry low) he is firmly caught in the Werner Web of Destruction and must stay at least a year to establish a work history. It is a universal red flag in the trucking industry if one quits the first job after truck school shortly after hiring on, even if they are running from the Werner Spider. In order to gather inside details on this scam, a 24 hour National Snitch On Werner Hotline has been instituted at [protected] or visit holyflyingmonkeys.com/#snitch_on_werner
for details. Together we CAN make a difference.

Larry

  • Do
    Don89509 Jun 09, 2011

    I guess I'm the exception to the hard luck stories here...I drove for Werner 9 1/2 years and racked up nearly 1 million miles before the tanking economy and health problems forced me to leave in 2009...I had several dispatchers during my tenure and had good relationships with them better than 90% of the time...I was never promised any exorbitant pay per mile or miles per week, I just drove solo and had a great time doing so...My starting pay was $0.22/mile and when I left it was $0.33/mile...I averaged 2500 miles per week...and got nice longevity and yearly mileage bonuses...So I think it is a question of expectations, communication (even when you screw up--and I know I did plenty of times), performance and attitude that determines how well a driver is going to do with ANY carrier, not what the driver recruiter says on the phone to get you behind the wheel of their trucks...

    -1 Votes
  • Cr
    crucifyme Mar 01, 2012

    WERNER TRUCKING STUDENT DRIVER PROGRAM LAWSUIT
    Have you been part of Student Driver Program of Werner Trucking?
    Where: Any place in the United States.
    When: Any time during the past 3 years.
    If so, you may be eligible to join a collective action nationwide lawsuit.
    This lawsuit alleges that Werner Trucking improperly paid its employees while they attended its Student Driver Program.
    Call us for a FREE consultation to see if you are eligible to be part of this collective action law suit.
    There is no cost for the consultation or to join the lawsuit which is on a contingency basis.
    Contact: Swartz Swidler, LLC Website: www.swartz-legal.com
    Email: [email protected] Telephone: 877-529-9501 - 877-LAW-9501

    1 Votes
  • Ja
    James Sitkin Nov 14, 2013

    A former driver for Werner Enterprises has retained my law firm (Law Offices of James M. Sitkin) and the Oakland, CA law firm of Goldstein, Borgen, Dardarian & Ho to investigate whether Werner has paid drivers all lawful wages required by the California Labor Code. Our investigation is evaluating information about pay practices for work performed by Werner drivers in California during the last four years (whether the driver was a resident of California or not). As part of our investigation, we would like to talk with current and former Werner drivers about their work experiences at Werner in California. This is not an offer to represent you or other Werner drivers. However, our investigation of potential class action claims could benefit from any information Werner drivers may provide to us as part of this ongoing investigation. Please phone or email me if you would like to talk. I look forward to hearing from you.

    Jim Sitkin
    Law Offices of James M. Sitkin
    255 California Street, 10th floor
    San Francisco, CA 94111
    (415) 318-1048 (tel.)
    [email protected]

    0 Votes

Dispatchers

My husband went to work for Werner. He had to take a refresher course and go out with a trainer for 4 weeks. He got to go with his trainer about 2 weeks after his orientation was finished. Werner did not have any trainers available until then. He met his trainer, got to go with him in the company truck and get his trainer's wife out of jail for prostitution and spend time taking care of his personal problems instead of training. He finally gets his own truck and, lo and behold, they asked him if he would like to run a dedicated division, he would receive $800.00 weekly as long as he ran what the wanted him to do. That sounded great, until 5 weeks passed and he was still getting paid miles. That meant when he received his last paycheck from Werner while he was still on the dedicated fleet, they didn't pay him for his time. It took them until the end of those 5 week to get his pay straightened out, and even then Werner ended up robbing him of 2 weeks of pay.

He was able to come home, and to get him home he had to run a dry load to the Florida coast, and it did not deliver until within 2 days of his home time. He had called his dispatcher and asked him, since the load delivered on one of his days off, could he have his one more day off since he would be gone all of the day on his day off? His dispatcher told him that would be fine. He gets a rude call on that Thursday asking him where in hell was he, this man just screaming at the top of his lungs! My husband said that he had cleared it with Frank and asked if he could he speak to him. Clint or Clem (I'm not sure on the exact name) told him Frank was gone and he was his dispatcher now. He gave him his load assignment and was on his way.

He picked up the load and got ready to roll, and over the qualcomm (the satellite communication drivers use to keep their records and whatnot) he is told to take his trailer over to Jacksonville, Florida, and drop it. They also said he was no longer on the dedicated fleet anymore. They knew he would be late since he had to drop off the trailer and get up there. He made it to Georgia (where they told him he was to head to), and the the company was closed. Now he had to wait until morning to get it. He got the load the next morning, has to only take it a few miles, and to his surprise they refuse it because it is late and he would have to call and reschedule. He gets a reschedule date of 6 days later. They left him sitting for 6 days, and that was the final straw.

He called his dispatch, told them to get this load off him, and head him back to Florida. He was done! When he got back he was hired by a great company, Stevens Transport, and they are grateful for having an experienced driver. Werner was never courteous to me on the phone, when I was just asking general questions on insurance or for any sort of helpful information. To my disbelief, a few weeks later a card from Werner arrived in the mail asking him to come back. My only reaction was, is this some kind of joke?

  • Sa
    sam May 16, 2009

    Thank you I was going to drive for them, but not any more, thank you again

    1 Votes
  • Tr
    trkrwife Jun 13, 2009

    Make that STRONGLY AGREE. My husband has been out 6 weeks straight and only averaging $200/ weekly. what a friggin' joke!

    1 Votes
  • Ma
    Maine Trucker Aug 21, 2009

    That's the breaks, unfortunately they ALL do that ... the starter carriers that is. With any of them you have to establish a reputation ... and not one of I'll do anything (###), but one of intelligence. What I have done in those six day situations is gently suggest to the dispatcher that since I am waiting around for six days is there anything nearby that I could handle for him/her that would get me back in the area in six days. (Sometimes you have to spoon feed these guys). In six days, from GA, you could get to Chicago and Back ... NY ... etc. There's usually something they're overlooking.

    Once you have 1 to 2 years experience with the "bottom feeders", you can trade up to a better more elite company ... just like most any other skill based industry.

    Just my 2 cents.

    MaineTrucker

    1 Votes
  • Ri
    Riders Jan 21, 2011

    Any one out there wanting to work for Swift Werner or England they all have very bad names there working for no one but to make them richer and you poorer they have given the trucking a bad Name. Now why in the world would anyone go out on the road to get there stuff where it need's to be and spend your pay check to be out there to make it happen to make sure these company's make lot of money. They need to pay for fuel and food for these Truckers there makin a lot a lot of money. In most cases with there training program as they call it you can't even pay your own bill it BS These 3 Company are not worth the 320.00 a week they are the worst Ingland will let you go and you are stuck and Werner is just as bad and when I saw the aid with Swift if they have anything to do with Werner that's a bad sign and with a name like Werner there pretty much warnin ya stay away for those companys. This is how they make there money buy there so called training program take it from me I've seen it. It's a Scam Scam SCAM SCAM SCAM SCAM SCAM SCAM

    1 Votes
  • Ri
    Riders Jan 21, 2011

    hey I got news for you maine Trucker thats not what they advertise or even tell you they make it sound like you want to work for a bunch of [censor] like them first trainer like boys and dogs and next trainer like prostitutes and the next was just nut's wow yea like really. It's a game for that Fup Company to play with peoples lives there the worst companyu and if I have anything to do with it they will go down on the totum pole as a Scam scam scam because they are a scaming company

    1 Votes
  • Ro
    Roadrunner43 May 18, 2011

    I've been driving with a CDL since '95. Now, why in the world would I get in a truck with a trainer who has 30 days experience? That's right, you can become a trainer after 30 days with England. It's called a phase 1 trainer. Do you really think a seasoned pro is going to sleep alright with that kind of a driver at the wheel, just because he took an in-town job for 4 years, and now doesn't meet their criteria to drive over the road? And what about the motoring public? Quite frankly Mr. Maine Trucker, if you have to spoon feed someone to get them to treat you right, you are probably with the wrong group of people. I am a trucker. I am a professional, I'm told this by the company, law enforcement, (especially if anything goes wrong), and the DMV. Yet when it comes to the trucking company not getting their way, they will starve you out. They hold the loads and the dispatch of those loads over the drivers heads. At best, not having a level playing field for dispatched loads is unfair business practices, not to mention the, " If you lease a truck you will get higher priority on the loads dispatched" leasing program. Is this practice used by the trucking company "professional?" Where is the company's responsibility to be "professional?" If not to the motoring public, to all their drivers. In this area, they lack.
    When a driver refuses a load, or has a problem with a load, this is what happens and why they sit. Each driver manger has about 100 drivers. When a refusal happens, or the business is closed and the delivery cannot be made, that driver goes to the bottom of the list. That means that all 99 drivers above him are dispatched until he comes to the top again, usually in 2 to 3 days. Along with his name, comes his last problem. He is deemed unreliable, and the driver manger looks for some table scraps to give him, where the load prioirty is not as high or as time sensitive. The paycheck for that week is shot, mama at home gets no money, and the driver wants to quit and go somewhere else to work.
    With England, Werner, and Swift, company drivers get the table scraps. All the good loads with long miles go to the people that joined their lease program and leased a truck. The company driver 's are only used for the short, multi-drop loads, that people with a big truck payment and the five insurances they have to maintain financially every week do not want. (Would you want that $800.00 payment staring you in the face every week in this economy?)
    With the company's blessing, they use the "company drivers" for those "short hop" deliveries, and hope they quit so they don't have to listen to their complaints. They prostitute the "trainees" coming out of their schools and drive them into the ground, paying them $63.00 per day, with few showers. The trucking company wants their freight to move the fastest and cheapest way it can. There is just something fundamentally wrong with the trainer sleeping, and getting the lions share of the wages that that truck is making, with the trainee slaving away at the wheel, making everyone else money but his own family. The trainee should be paid mileage from the start. Any driver who turns a wheel should be paid mileage, period.
    The best thing you as a driver can do, or as a driver's signifcant other, is to report them to The Labor Board in your State, and /or, The Labor Board in the State the home terminal for that company is in. Also, the Attorney General's Office in the home state of the main terminal, for those of you who are owed money. It could be anything from a paycheck, to a shortage or overcharge from a lease, or any other kind of financial dispute. Yes, you are an employee. But you are a consumer as well. Let's face it. Until we band together, (something we are notorious for not doing), and sit down and plunk away at these keys, it will never change, and more people will get sucked in to these "unfair business practices." If you are a driver making a living, get your significant other to sit and plunk. I'm sure her story, as being the one trying to pay all those bills and feed the kids with that reduced paycheck at the end of the week, can relay how it really is. I was going to go to Werner, now I'm not. Thank you for your input. This is really a sad testament to what this industry has become. Shameful.

    0 Votes

No recognition following termination

After driving for over 8 years. Training, 100 percent on time and safety, no accidents no tickets. My employment was terminated. Wrongly terminated in my opinion. And obviously in the opinion of others because I have companies fighting for me to drive for them. Werner has Informed me that I will not be receiving the backdated safety awards that I earned. Its not my fault they take a year to recognize driver achievements, but, apparently it will be my loss!

Thanks again Werner..., for caring!

  • Ex
    Ex Weiner Dec 30, 2008

    Werner Cares. WE Care. What a load of S#!+ Worst job I ever had. Check out this site on Werner. www.holyflyingmonkeys.com they document a lot of Werner shenanigans. I dont think the guy drove for very long but he is right.

    0 Votes
  • Do
    DonTae Jun 01, 2009

    I want to drive truck but some of these stories scare me. What is the real truth out there can someone help me?

    0 Votes

Liars

I was a truck driver with Werner, 1yr ago I went to San Antonio TX, for a drop, I left the truck in a rest area because my time was up for the day, when I came back for the truck it was gone, Werner took the truck, without notifying me I call them they said they dint know anything about it, now I cant get a job with no other truck company, cause they have me like I stole the truck, when I was the one who called the state trooper and reported call Werner they lie to me.

Stayed out 8 weeks

First of all my training lasted 17 weeks and had 4 different trainers due to loa and disgruntled employees but cant say enough about my final trainer he was awsome! Anyway i was canned (blessing in disguise) for driving my truck home after 8 weeks out straihght without any reset of hours that means i had worked 56 days without a day off! And my fm had known about my home time since may 18 that i was going home. I had told my FM that i needed to be home on thurs AM so what happens? My know it all (einstein) FM tells me im not going home! These guys (FMs) get to go home every day to see their families and can care a less about the drivers! I have a 3 yr old boy who always asks his mom where his dad is! Get a clue all of you FMs we have a life too!

  • I have been at Werner 4.5 years. Used to be on dedicated accts till recently, my FM @ AB-Cols dedicated fleet kept running me illegal runs, gave me loads that picked up at 22:00 in Columbus OH while I was stuck in Kalamazoo MI 5.5 hrs away, didnt take me off the load after I repeatedly sent messages on the qualcomm stating I couldnt deliver ontime, then told me that I was running all late loads and my production was low, then told me he was gonna charge me 160 miles out of route since I went home without his expressed directions, so he was gonna write me up for failure to follow directions, and throw me off the acct. And AB-sleeper fleet went home every weekend. Plus I had authorisaton from weekend dispatch supervisor to go home.

    Tried to fight for my rights and tried to work up the ladder to talk to his supervisor, but was told its best I leave the acct. And I needed to go home every weekend. Recently got married and my wife would like to see me once a week at least. So now am OTR. They supposedly didnt hve any dedicated accts open for a MI driver.

    My 1st OTR FM was great! He was running me ragged, I made better money per week on OTR than I did on the AB-dedicated fleet which was more cents a mile, then he quit to go to midwest regional. Now I have a new FM who dont run me. I did a 784 mile run in 3 days and my next load picks up tomorrow nght, so I sit again. To top it off I requested over 2 weeks ago hometime i Massachusetts for the 28th of this month, and I am sitting in Albuquerque NM with a load going to Woodridge IL that delivers 8/29/08 at 1500. Aprox 1200 miles from Massachusetts.

    I would really like to know who I can talk to in Werner. Their website has no complaint board, C.L Werner is un-reachable, and I am getting screwed on my paycheck as well as hometime. I really am very frustrated with this company, because 2day's Werner Enterprises aint the one I joined in 2003/04. Those days they took care of their drivers. Today they dont seem to give a crap about us. "WE CARE WERNER CARES"

    0 Votes
  • Sa
    sam May 16, 2009

    Thank you I was going to drive for them, but not any more, thank you again

    0 Votes
  • Al
    alnunez Aug 20, 2018

    fiberglass flakes off imbedding splinters into skin. Every time I pick up ladder fiberglass splinters into skin. Ladder is unusable. Hinges get stuck. Fiberglass gets into all parts of your body the touch ladder.

    0 Votes
  • Ma
    Mario666 Nov 12, 2018

    I have lost my card that I get paid on I have called an asked they have Denied me several times I needed to pay my phone bill as well as sending in paperwork they have also messed up my hometime which was on Monday yet they still gave me a load knowing I was off for Monday my employee number is 515557

    0 Votes

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