We Buy Any Car
Reviews and Complaints

urther to our recent emails and telephone conversation regarding the poor treatment given to my partner, Emma Lewis by your staff member during the sale of our car - Silver Mitsubishi Barbarian 4x4 vehicle (2012), Reg PN12 PKV.

On the 20th July 2023 Emma Lewis (partner) contacted webuyanycar on line to achieve a quote, the quote came back as £3,165. We decided this was a reasonable price and I asked Emma to visit webuy anycar at Asda in Caerphilly on the 21st July 2023 at 11.20am with the intention of selling the car.

On arrival your salesman (name was not clarified by him) was welcoming and friendly. Emma then provided the car documents as was requested, the salesman looked over the vehicle, and stated the following had brought down the value of the vehicle:

• that there was a ‘lot of rust on it’

• the mileage was 5000 over what was inputted on line by Emma originally

• having only one key also brought down the value

• a 2-to-3-year gap in the service history

• sign-writing on the vehicle

Due to the above your salesman then offered the amount of £1,600 (half of the online quote) – Emma replied ‘No’ as she was surprised at the large decrease in the original amount offered on-line. Then the salesman began to get aggressive to the point of intimidating Emma by ripping up the V5 document in front of her and shouted at her ‘you have wasted an hour of my time when I could have been selling other cars’ – he then went on to say ‘what did you expect?’ The salesman then offered a further £250 but Emma declined. The salesman repeated the ‘faults’ to Emma and it was at this point his voice started to get louder, he also said ‘you would be lucky to get a £1000 for it’.

Emma asked for all her paperwork back, he would not hand them back so Emma had to pick them up herself from his desk, he then said he had the right to ring me, however, Emma was trying explain I was working on a three-story building and was unavailable.

Emma started walking away when he followed her and said he would phone head-office to ‘try and get more money out of them,’ ultimately an extra £300 was offered to Emma who replied ‘No’ again. Emma then spoke to me and I agreed to take it as I could tell Emma felt pressured into selling the vehicle there and then and had taken so much abuse by then.

Emma informed the salesman they would agree to sell it at the lower price offered as Emma just wanted to get away from the situation.

The reason for clarifying what happened in writing is because throughout this transaction Emma felt, being a woman that she was taken advantage of and felt pressured into agreeing to the final sale of £2,112.77. I am sure you can agree that when Emma visited webuyanycar on the 21st July she didn’t expect to be treated in the way she was and certainly should not have to feel pressured into agreeing to the final offer as given.

It was embarrassing and demeaning for my partner as there were also several people in close vicinity who heard everything that had taken place.

I entered information on we buy any car online and was quoted a purchase price of $7000 and $8500. I scheduled an appointment for Thursday, June 8, 2023. When the salesman called to confirm the appointment, I asked why the price so different. I was told the "Limited" edition was worth $1500 more. When he checked the VIN, it was discovered my car was a "limited" and the quote was now $8500. I made an appointment and had the car detailed the day before. I took it to We Buy Any Car in Bala Cynwyd, PA. The salesman began to check it over and tried to find as many flaws as possible. He stated the appraisal price was determined by the computer, and not him. The initial price offered was $3000. He claimed the car would need to be repainted, and many other things done to get it "showroom ready". The battery was replaced in October 2022 and the alternator April 2023, and both still under warranty. He also claimed there would be an addition $325 reduction in the price for the cost to transfer the title. After some going back and forth, a higher price was offered, but was not acceptable. I left and went to CarMax and was offered $9000 on the spot. They stated the car was in excellent condition and would be sold for much more than the asking price. I am so happy we were not cheated by We Buy Any Car. The company is corrupt and the salesman are scripted to promote the corruption. I would never recommend this company to anyone. Steer Clear of We Buy Any Car. "Now"

Good day bought car with finance at We buy cars the car has been giving me problems and no one want to assist me the car have gear box problem . Because when i spoke to the Salesman he brushed on off when i drove down from Centurion it showed gear box error i called h husband name is Thapelo now he no longer works for We buy cars . On the other hand from last year i have logged a complain but no one has assisted me but Simphiwe from We buy cars Durban works at Customer service but no.one is giving him a go ahead to change the car please help me .

I took my car to WeBuyAnycar after receiving a quote of £10,000 online. When I arrived Mr Patel inspected my car and after a long wait said he can pay me £9188 over £800 less than the online valuation. I had taken the car to be fully valeted and it looked like new. But eventually I accepted their offer. Mr Patel said Head Office wanted to see the transactions when I bought the car last October, so I came hope and screen shot the transactions as requested.

This started a series of calls saying they could not accept screen shots in spite of asking for them. They insisted on a bank statement showing the 2 transactions. But because I only asked for annual statements, they could only provide the statement by post. After many discussions with WeBuyAnycar finance department and Barclays Bank, I managed to obtain what they needed. The process took 4 days before I received the money into my bank account.

It made the whole process very unsettling and gave me days of anxiety, which was totally unnecessary. I would NEVER recommend WEBuyAnycar to anyone selling their car... Keith Mantle

I sold my Vauxhall Astra reg number DE05 YFD to webuyanycar in Blackpool in April. In September I received a parking fine charges letter as the new owner of the Astra had parked over the time and fined £100. As webuyanycar had not informed DVLA that they had bought the car off me and then sold that car to someone else I am being harrassed by Parkingeye aseven though I have received a slip from DVLA stating I no longer own the Astra I am still having to pay the fine that the new owner has incurred at a place I have never been to. I have sent Parkingeye the letter from webuyanycar saying I sold the car to them in April this year. Parkingeye are taking no notice of it and sent me a third email letter saying I have 28 days to send proof I no longer own the car, I have hidden disabilities, fibromyalgia and severe depression plus aspergers syndrome. This harrassment is affecting the depression and suicidal thoughts badly and I am very distressed about this harrassment by Parkingeye.

Hi There You Purchased My Car From Me From You Lakeside Thurrock Branch On Monday 11 July 2022 I Give You All My Documents What The Guy Had Asked Me For And Took The Car From Me Then Called Me Tuesday Wednesday Thursdays Because From Some Reason They Needed More Information So I Went Back To The Branch 3 Times With More Information And For Some Reason They Called Me And Said They Couldn’t Accept The Car But Took My Car And Had It For Over A Week And Was Took To Different Places I Finally Went And Picked My Car Up This Afternoon And See Some Marks On My Car That Wasn’t There When The Car Got Handed To The Guys In The Thurrock Branch On Monday 11 July There Was A Couple Of Marks On The Front Alloy Wheels What Was Already There I Will Attach The Images To This Email Showing The New Marks Witch Is Now On The Vehicle As The Guy New The Marks On The Wheels Was There As He Went Around My Car And Examined it .

I have never been in contact with this company but getting phishing messages on weekly basis anyway. There seems not to be any effective way of getting my phone number off their phishing list.

My husband Zachary and I called and spoke with a representative who put us in touch with a representative at the branch located at 1647 Butler Plank Road, Glenshaw, PA 15116 and worked with an individual named Craig who was incredibly rude and condescending, and refused to give us any formal information on the "guesstimate" he was giving us - instead started to lecture on how long he has been in the business, etc, etc - at which point we decided to leave as there was nothing product coming from the conversation. Customers have every right to ask for formal information so that they can make an informed decision and the fact that this company denied the information to me and then are using that to say that I was not a real customers is completely unacceptable and frankly a deliberate and unethical means of censoring what may be perceived as a negative review but is LEGITIMATE. Shame on this company for bad business practices and trying to distort FACT.

I was so appalled by the experience that I wrote a review on Trustpilot Reviews which is the only place that you can write a review and did so.

The company turned around and replied with the following:

"We have no record of this person nor any inspection of a vehicle."

Complete Lie. We were there around 3:00 - the appointment time given to us over the phone by their representatives.

They do not have the right to censor reviews just because they do not like them and by citing that I was not a real customer who dealt with them. Liars and cheats.

I wanted to sell my car as quickly as possible; therefore I decided to meet the guy from www.webuyanycar.com. At the beginning, this man offered me $5, 000 for my car, which was in really great condition. I thought that it would very great deal, but when we met the man told me that he could offer me only $350. Seriously? I was so upset that he offered me small sum for good car and that I have wasted a lot of time.

My recent experience at the Springfield, PA office (Route 420, Woodland Avenue, Morton, PA) left me feeling like I’d been sucker-punched in the gut. Classic bait-and-switch, flim-flam tactics. My 82-year-old mother passed away in October and I was left to dispose of her 2011 Chevy Cruze that she was still making payments on. On January 30th, I took the car to the Springfield location. After inspecting and test driving it, I was verbally quoted a figure of $9200.00, well under blue book for this make and model in very good condition with less than 14, 000 miles. Troy, did not provide anything in writing and now I see why.
I walked away from that “deal”, but was contacted on February 13th by another Mr. Yelson who said that the market had changed and he could now offer $9735.00 for the car! This was still less than what I had hoped to get for the car, but a bird in the hand is worth 2 in the bush so they say. I called them back on February 17th to agree to the increased offer and make an appointment. I spoke with Troy again who confirmed that his final offer would be $9486.00 ($9735 minus $249.00 standard document fee) pending any changes in mileage. (The car was still well under 14, 000 miles.) I went to their offie after work on February 20 to complete the deal.
Long story short, when Troy handed my debit card back to me, I asked him how much he debited my account. Based on the figures stated above and the amount still owed on the car, I knew the amount that should have been debited. I learned that Troy was completing the deal based on a figure of $9211.00; NOT $9735.00. (It’s a good think I asked!) When I became upset, he offered to cancel the deal but said he could no longer offer $9735.00. Apparently, the market had changed again (he said, pointing to his computer screen).
Bottom Line to your customers if they MUST do business here, be sure they know how much money is being debited from their account BEFORE handing over their card and please instruct them to insist on getting everything in writing.

Online valuation of $5200 was not bad. Then I went to webuyanycar queens. My 2005 Buick was honestly in great condition-- just over 100, 000 miles, but immaculate interior, exterior great except a few minor scratches on the bumpers, and runs like new still. After going over the outside of the car and doing a drive around the block they gave me a valuation of 4100. I said his was quite low and that they had taken off too much for minor scratches that will just buff out. I go them to come up to 4300. I said if they could get me up to 4500 I would take their offer, knowing it was a bit less than I could get on Craigslist or Autotrader, but appreciating the convenience.

Then the other guy at the place decided he wanted to go out and take another look at it. Suddenly he comes back in and says that there is paint somewhere on part of the frame under the trunk, which could indicate frame damage. My car had been in one very minor fender bender where a person bumped me at a stoplight. They were going slow and had a grill guard higher than my trunk so only the trunk was damaged. There was no possible way there could have been frame damage from this accident. I am the original owner of the car so I also know that it was in no other accidents. I had thie trunk replaced by OEM parts at the GM dealer. I also had the insurance claim, repair bill, and carfax all showing there was no frame damage. I also asked them, and their own report at webuyanycar ( which they claimed is more strict than carfax) said no frame damage. Anyway, after that I could not get them above $3100, which was a complete joke.

By the way, I sold the car 2 weeks later for $4800. Save yourself the time and the headache and price your car well and sell it yourself through craigslist or autotrader...you have to sort through a few scammers but it is easier to delete a few ridiculous emails than wasting 1/2 a day at webuyanycar.

My wife and I decided to sell our car through webuyanycar.com. We were quoted a price and agreed on the sale. We were told that we would receive prompt payment for our car. It is now a month later and despite numerous calls to 'customer service' we are yet to receive the money proised to us. instead of an understanding ear, we were told by one customer service person that they do not work for webuyanycar.com, but that they just deal with teh overflow of calls from their customer service line. Obviously there are so many people complaining about this company that they cannot keep up with the sheer number of calls. At this point, we consider this theft and intend to contact the department of fair trading to address this issue.

DO NOT USE THIS COMPANY

On Friday July 30, 2011, I entered information about my 2002 Chevrolet Cavaliere on webuyanycar.com's website. I intentionally undersold the car – conservatively identifying it as in FAIR condition - NOT good or excellent. The car had just passed PA inspections only weeks earlier. I received a quote of $1160. This quote was about half of the Kelly Blue Book value, but I wanted the convenience of selling my car quickly and reluctantly agreed to sell it at this “low-ball” price. My wife and I arrived the next day at the Pittsburgh branch in Plum, PA. A representative named Seth politely welcomed us and inspected the car, noting every possible flaw. He acknowledged that all of these were minor (i.e., tiny rust spot on hood, around gas cap cover, etc.). He entered all of this information on the computer and then made me an offer of $845 – almost 30% less than what I was quoted! I responded, “I did not misrepresent this car. Nothing you found in your inspection is inconsistent with how I represented the car. I listed it as in FAIR condition.” He responded, “But that doesn't include necessary reconditioning.” I said, “No thank you, I'll not be dealing here.” I felt the entire process was misleading. The company lures customers in with quotes and then finds reasons to lower the price even more – even if customers already accurately listed the condition of the car. If I had listed the car in excellent condition, it would have been reasonable to knock $300 - $400 off the price. However, I purposely listed it in FAIR condition. Of course this company's website includes many glowing testimonials. Not surprising is the fact that they conveniently exclude complaints from unsatisfied customers. I have since discovered others who have had very bad experiences with webuyanycar.com. I would not recommend this company to anyone.

I have found 2 cars that this firm do not buy, firstly I tried my Kitcar a A.C Cobra kit and I had to write a email to request if they would give me a price on this and the responded with we can not .
Then I tied my 1960 anglia and again could not find it to be quoted on through there site,
They are not only falsly advertising, there name is a lie aswell .
If you can do somthing about this, like prove a point to the world that this site is taking the P, then it would be appriciated.