Webstaurant Store review: Pioneer PKW-1/4-1/2-33 7-piece 33' copper piping line set kit for mini split

Business Name: The WEBstaurantStore, LLC (WebstaurantStore.com) Order Number: 131830540 Order Date: October 5, 2026 Total Charged: $204.04 (Paid via Debit Card) Item Purchased: Pioneer PKW-1/4-1/2-33 7-Piece 33' Copper Piping Line Set Kit for Mini Split Installation Case / Support Reference: Case #20261000045045 1. Nature of Complaint Deceptive Billing Practices, Failure to Fulfill Order, Misrepresentation of Inventory/Shipping Status, Refusal to Issue Immediate Refund, and Unprofessional Customer Service.2. Detailed Description of the Dispute Unauthorized Pre-Shipment Debit / Improper Funds Capture:On October 5, 2026, I placed order #131830540 for a Pioneer mini-split copper line set kit. WebstaurantStore immediately deducted $204.04 directly from my bank account via debit card. WebstaurantStore captured and retained my actual working cash without verifying whether the merchandise was in stock or physically capable of being shipped. Fabricated / Phantom Shipping & Tracking Status:On October 14, 2026, WebstaurantStore sent an email notification declaring that the order had shipped, generating FedEx tracking number 878681998529. However, this tracking number was purely nominal—it remained stuck indefinitely in a "label created" status with no physical carrier movement or pickup. Admission of Non-Fulfillment & Vendor Misrepresentation:In subsequent support communications (Case #20261000045045), WebstaurantStore representatives admitted they could not confirm whether the item had ever left the manufacturer's facility. Furthermore, conversations with staff and supervisors at the manufacturer (Pioneer) confirmed that the product was not in stock, was not ready for dispatch, and was never in a condition to be shipped at the time WebstaurantStore captured my funds. WebstaurantStore improperly pressured the supplier to generate a tracking label to justify retaining my money. Necessity of Alternate Purchase & Ongoing Delays:Due to changing weather conditions in West Virginia and the critical need to complete an active HVAC installation, waiting indefinitely for a non-existent shipment was impossible. Because WebstaurantStore failed to fulfill the order, I was forced to purchase two replacement units out-of-pocket through Amazon to ensure actual delivery. Refusal to Cancel and Rude Customer Support:I explicitly requested that WebstaurantStore cancel the unfulfilled order and immediately refund my $204.04. Additionally, I contacted Pioneer directly to ensure that if a shipment container is eventually released from U.S. Customs and enters their warehouse, the order is intercepted and not shipped, as I no longer want or accept the merchandise. Despite this clear directive, WebstaurantStore customer support chat representatives were dismissive, unhelpful, and rude, hiding behind claims that their automated debit practices were "for my protection" while withholding my funds without providing the purchased product. 3. Desired Settlement / Resolution Immediate Full Refund: A complete refund of $204.04 credited back to my debit card/bank account. Order Cancellation: Formal written confirmation that Order #131830540 is permanently cancelled and that no future shipments or charges will occur.