Way

I purchased 5 days of prepaid parking from Way.com. On my return day, June 18,2023, I arrived early and went to get my car. My Way.com voucher was not honored. After multiple calls to Way.com and an extended hold, I finally spoke to a live person. After an additional time on hold, they advised that because I was leaving the parking facility 25 mins early, my way.com voucher was being rejected. I was advised to pay the full parking facility prices and submit my receipt "for a refund." I did so and after several days of inaction, I checked my credit card online. Not only was there no refund, of either the original amount or the full facility amount I was forced to pay, I saw that Way.com had actually made duplicate charges to my card for the same facility and the same period!

When I filed a dispute with my credit card for the second charge, Way.com then advised that I would need to drop my dispute in order for them to reverse the charge. I called my credit card and withdrew the dispute so Way.com could proceed with the refund. I advised Way.com the day the dispute was dropped.

I then received follow up emails from Way.com advising that I still needed to drop the dispute and I advised them that I had already done so. Well, I have now received an email from Way.com saying I must provide to them PROOF that I dropped the dispute in order for them to proceed.

Never have I ever experienced this kind of run around from any service provider. I have disputed credit card charges in the past and they were resolved by the merchant directly with the card company. The merchant reverses the charge and the dispute is resolved. I have never had to cancel a dispute for it to be resolved.

I have now been charged $125 by Way.com for services it did not provide in addition to the charges I had to pay to the parking facility in order to get my car out...because I arrived 25 minutes early.

Way.com is an unreliable service provider with atrocious customer services that will give you the run around and not work to resolve any issues with the goods and services it may or may not provide.

I would caution against purchasing any goods or services from Way.com and if you choose to do so, buyer beware. Don't expect any kind of satisfactory customer service from this company.

I gotta tell ya, I had a pretty bad experience with Way (way.com). I pre-purchased a parking space on February 22, 2020 and their policy clearly stated that I could get a full refund if I cancelled at least 24 hours before. I cancelled on March 22, 2020 by email, just like their policy said. But they ignored me! Can you believe it? I had to send another email on March 25, 2020 just to get a response. And what did they say? They refused to give me my money back!

Now, here's the kicker. Their website still had the same refund policy on March 25, 2020. But the very next day, they changed it! That's some shady stuff right there. They claim they already credited my "Way" account, but I don't even have one of those! I never agreed to it and I never authorized it. And I've told them that multiple times. But they just keep trying to give me "Waybucks" instead of my actual money.

I'm not gonna lie, this whole thing feels like a scam. They're just trying to keep people's money and hoping no one will notice. It's not right. Especially during a pandemic when people are struggling to make ends meet. And don't even get me started on their corporate double talk about supporting the travel industry. Parking spaces are not the same as flights or hotels. They're just trying to make a quick buck off of hardworking Americans.

In conclusion, Way is a dishonest and disreputable company. They're trying to maintain their profits by taking advantage of people. It's disgraceful and I wouldn't recommend them to anyone.

I had a very unpleasant experience with Way.com. I was supposed to be picked up from the airport, but the communication was very poor. I had to catch a cab to the parking structure because the lady responsible for answering the phone during pickup refused to pick up the phone and communicate a possible ETA. It was freezing outside, and I was left stranded. When I tried to file a complaint or request a refund for my cab ride, I got the runaround. They kept saying that the shuttle is a complimentary service, which was not helpful at all.

I was very disappointed with the level of professionalism they provided. There are several other parking structures to choose from, and if I had known this was the level of service they provide, I would have gone with a different parking structure. It's disgusting behavior on their behalf, and they don't seem to care about their customers. I would recommend going with another vendor that will actually do what they've outlined in their description for their services.

This happened at LAX in Los Angeles, and when I called customer service, I kept getting the runaround. They told me to contact the garage directly, even though they know that the garage does not handle business matters. When I contacted the garage, I was referred back to the business line. It's a complete mess, and I hope they someday lose their business for not properly caring about their customers and their safety.

Overall, I would not recommend Way.com. The poor communication, unprofessional behavior, and lack of customer service make it a terrible experience. If you're looking for a parking structure, I would suggest looking elsewhere.

I gotta say, I was pretty disappointed with Way.com. I was looking for parking near SFO for a trip I have planned next month, and I thought I found some pretty good deals. But boy, was I wrong. The prices they list on their website are not what you actually end up paying. And they don't make it easy to figure out what you're actually going to be charged.

I checked out five different parking options, and all of them ended up being more expensive than what was listed on the website. The cheapest one was supposed to be $7.95 per day, but it ended up being $10.95 per day. And the most expensive one was supposed to be $9.95 per day, but it ended up being $14.95 per day. That's a pretty big difference, if you ask me.

The thing that really bugs me is that they don't tell you the actual per-day price you're going to be charged. They just give you a total price, and you have to do the math yourself to figure out what the per-day price is. And even then, it's not always accurate. Way.com adds the word "From" before the price on the second page where you add the item to your bag, which makes it seem like the price might vary a little bit. But in reality, they're charging you a lot more than what they're advertising.

I think it's really misleading, and I wish they would be more transparent about their pricing. It would be so much better if they just listed the actual per-day price and provided an itemization of how they reach the total. That way, you could see exactly what you're paying for and there wouldn't be any surprises.

Luckily, I was able to find another online parking booking company that actually charges the price they advertise. It was a little bit more expensive than what I was hoping to pay, but at least I know exactly what I'm getting into. I would definitely recommend that you do your research and find a company that's upfront and honest about their pricing. Don't settle for a company like Way.com that's purposefully misleading.

I was thinking of using Way.com to reserve a parking spot, but I had some doubts. So, I decided to do some research before making any transaction. I found out that many people had given the website a 0-star rating, and they were complaining about the poor service they received. They said that Way.com failed to provide the service they promised, which caused them a lot of trouble during their travels. After reading these reviews, I decided not to complete my transaction.

I did not receive any confirmation emails or texts, nor did I get any receipt or record of completing the transaction. However, I saw a charge on my account, which made me contact Way.com. I informed them that I had never received any confirmation of the service that I was being charged for, either by email, text, or purchase completion page. They told me that they have a strict policy that refunds cannot be given for cancellations less than twenty-four hours before check-in for the reservation. But, I did not have an opportunity to cancel because I was not aware that I had been billed. They have failed to deliver a refund, which is very disappointing.

At best, this is a result of them having a shoddy purchasing interface. At worst, it is an intentionally slimy method of securing more business that banks on people not wanting to make a fuss over losing $50. If it was the former, I would expect a refund, and I would consider giving them further business in the future. However, the fact that they haven't given me a refund makes me think it's the latter. Therefore, I will never do business with them in the future, and I strongly advise that nobody else does either.

I must mention that I do not have a method of uploading a "proof of purchase" because I do not have one. This is the heart of the entire issue, and it's very frustrating. I hope Way.com will improve their services and provide better customer support in the future.

I recently used Way to book my parking in Fort Lauderdale and I thought it was going to be a great experience. The website advertised secure parking only 2 miles from the airport with a free shuttle to and from the airport. I arrived at the hotel where I was supposed to park my car, but to my surprise, the hotel was under construction. I walked into the lobby area and spoke to a guy sitting behind a desk who had no idea what I was talking about. He told me that there was no parking available, the hotel was not operating, and the shuttle bus was not running. He advised me to contact my booking agent, which was way.com, to get a refund.

A few days after I returned from my trip, I realized that I had not contacted way.com for a refund. I reached out to them via telephone and email, but I received no response. I have been trying to get my $40 refund for weeks now, but they have not given me any explanation or response. This company is terrible and not worth a dime. I would never book with them again.

I have written a review on every platform I could find to warn others about this company. I have even posted on my Facebook page five times to let my friends know not to use this company. I feel ripped off and let down by this scam company. If you use this company, you might as well throw your money out of your car window.

I recently used Way.com for airport parking during the holiday season and let me tell you, it was a nightmare. I reserved parking at a specific daily rate and proceeded to checkout. However, I didn't receive a confirmation email until right at my reserved parking time, and to my surprise, the amount charged was more than DOUBLE what I agreed to pay. There was no breakdown of costs, and the receipt didn't even reference the price I agreed to pay during checkout. I was furious and contacted customer service, but they were no help and simply said, "oh well, too bad."

Their terms and conditions state that "pricing is subject to change without notice" and "final charges may be different than those posted on the website." This means that they can increase the price at any time between confirming your reservation and the reservation start time. It's a sneaky move, and it left me feeling cheated and frustrated.

I used to enjoy using Way.com, but after this experience, I don't think I'll be using their service again. They clearly don't value sticking to their word when it comes to business and pricing.

To make matters worse, the shuttle at the location I rented from was not in service, and the hotel staff initially said there was nothing they could do about it. I waited for 30 minutes past the scheduled time with no update, and finally, they contracted another service. However, they had no responsibility to adhere to stated service times. It was a stressful situation, and the only reason I didn't miss my flight was because I had expedited security service.

If you do decide to take the risk of using Way.com, make sure to call ahead and confirm that you can actually get the shuttle service you signed up for. It's a shame that a service that used to be reliable has turned into such a disappointment. SMH.

This app is the absolute worst! I've had issues with every parking lot I've booked in Atlanta, except for Peachy Airport Parking. On February 28th, 2020, I booked through way.com to park my car at Days Inn by Wyndham located on Washington Rd. in East Point, GA. When I arrived, I noticed that the hotel was run down, there were two cars with busted windows, and an old beat-up looking shuttle. But, being that it was 4 am, I didn't have time to book somewhere else. So, I went inside and was greeted by the desk attendant, a tall black male. I told him that I was there to park my vehicle and noticed two others waiting for the shuttle. So, I asked when it would be back. He proceeded to tell me that the shuttle doesn't work, and this isn't their problem because way.com is still booking out parking spots even though they have no shuttle. I was super upset because I was 20 minutes from the airport, and Lyft and Uber were $15. The desk attendant then proceeds to say his "security guard" will take me to the airport in his car as long as I tip him. Being that I had no choice, I was forced to enter the car with a stranger and give him more money when I've already paid to park my car and shuttle to the airport. I have never experienced this level of unprofessionalism in a hotel or an airport parking app. Not to mention, way.com has THE WORST CUSTOMER SERVICE REPRESENTATIVES! I called in to voice my concerns, and "Mina" hung up on me. So, I called back, and she knew my number and proceeded to pick up the phone and hang it up. I then called from a blocked number, and she answered and lied and said it was not her, but it was. I work in HR, and if this were my company and my employees, they'd all be fired. I will never book with way.com again.

As a paying customer, I was extremely dissatisfied with the service provided by way.com. The fact that they are still booking out parking spots even though they have no shuttle is unacceptable. It's not only unprofessional, but it's also a safety concern for their customers. The hotel was run down, and there were two cars with busted windows, which made me feel uneasy about leaving my car there. The fact that I had to enter a stranger's car to get to the airport was also a safety concern. I paid for parking and a shuttle to the airport, not for a stranger to take me there.

Furthermore, the customer service representatives at way.com were the worst I have ever encountered. "Mina" hung up on me when I called to voice my concerns, and when I called back, she knew my number and proceeded to pick up the phone and hang it up. When I called from a blocked number, she lied and said it was not her, but it was. This level of unprofessionalism is unacceptable, and if this were my company and my employees, they'd all be fired.

In conclusion, I would not recommend way.com to anyone. The service provided was unprofessional, and the customer service representatives were the worst I have ever encountered. I will never book with them again, and I suggest that others do the same.

I gotta say, my experience with Way.com was pretty darn unpleasant. I mean, first off, they never give refunds, even though they say they do. They just give you these "Way Bucks" that you can only use on their site. And then they send me all these emails with discount codes that don't even work with the Way Bucks! What's the point of that?

But the real kicker was when I parked at the Hilton Doubletree at Newark Airport. The lot was so packed that I had to park illegally and worry about getting towed the whole time I was gone. And the hotel's shuttle was a total joke. It only ran every half hour, and they wouldn't let me on because they had some kind of deal with Delta airlines to prioritize their personnel. So I had to wait for the next shuttle, which was also full of Delta people, and ended up calling an Uber to get to my terminal. I barely made my flight!

And it wasn't any better on the way back. I called the hotel multiple times and no one ever answered. I waited at the shuttle pick up area for 40 minutes before giving up and calling another Uber. And when I finally got back to the hotel, the front desk ignored me for like 10 minutes before finally validating my parking. And then the turnpike machine wouldn't take my ticket, so I had to sit there pressing the help button while cars piled up behind me. It was a total nightmare.

Honestly, I don't think I'll ever use Way.com again. It's just not worth the hassle and stress.

I recently used Way.com for parking at the airport and I have to say, my experience was not great. On the day of drop-off, my family and I arrived at the parking lot with plenty of time to spare before our flight. However, when we got to the elevator to take us up to the shuttle, we found out that it was out of service. We had to carry all of our bags down the stairs, which was a real hassle. It would have been nice if someone had told us about the elevator situation beforehand so we could have planned accordingly.

On the day of pickup, things didn't get any better. It was a cold and rainy night when we arrived at the airport, and we had trouble getting in touch with anyone from the parking lot. When we finally did get through to customer service, we had to answer a bunch of questions and confirm our booking number just to get another number to text for pickup. We waited for 45 minutes to an hour for the shuttle to arrive, but it never did. We ended up having to take an Uber to the parking lot, which was a huge inconvenience.

To make matters worse, the elevators were still out of service when we got to the parking lot. It was a real struggle to get our bags and ourselves up to our car. Overall, I was very disappointed with my experience using Way.com. I think they should have done a better job communicating with their customers about the elevator situation and providing timely shuttle service. I'm hoping to get a full refund and reimbursement for my Uber charges through their customer service or the Better Business Bureau.

I recently had a terrible experience with Way.com and I would not recommend using their services. I made a reservation for a parking spot through their website and paid in advance. However, when I arrived at the parking lot, I was told that they were not honoring third-party reservations and that I would have to pay their window rate, which was three times the price I had already paid. This was extremely frustrating, especially since I had my entire family in the car and we were rushing to catch a flight.

I ended up having to drive around and beg other parking lots to take my car, which was a huge hassle and caused me to miss my flight. When I reached out to Way.com to complain about the situation, they were not helpful at all. They told me that they are just a marketplace and work with multiple vendors, so they cannot be held liable for third-party payments. They also directed me to their website to view their terms of use, which basically state that they are not responsible for any damages or issues that may arise from using their services.

Overall, I was extremely disappointed with my experience with Way.com and would not recommend using their services. It's just not worth the risk of something going wrong and being left to deal with the consequences on your own. There are plenty of other parking reservation services out there that are more reliable and trustworthy.