WaterBosswaterboss 380 softener

R Nov 29, 2018
This review was posted by
a verified customer
Verified customer

I purchased my waterboss at menards and I noticed recently that they no longer sell them. That was a red flag for me and sure enough six months later my softener started to act up. There are relatively simple things to fix so I called and inquired if the part I was buying woodwork to fix the problem. You could not believe the response I got from the customer service lady. She must get off i'm being rude. I own apartment buildings and I buy water softeners regularly because of the large number of units I have. I deal with a lot of customer service representatives for different appliances but this lady takes the cake. She was rude from the get go. She acted like I had just shot her pet dog. She was absolutely no help and advised me at the park with work and basically told me to order the part and get off the phone. I couldn't believe it I just basically decided that even if I could fix this thing I didn't want to deal with these people so I went and bought another unit from another company. Save your time, money, and mental health by not buying from this company

  • Updated by Rodney Paulson · Nov 29, 2018

    Buy a GE and forget these people. Life is too short to deal with their customer service department.

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