Menu
ADVERTISIMENT
Home Utility Services Waste Management [WM] Missed pick up
More
D
Author of the complaint
1:45 pm
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Denise. My regular pick up day is on Tuesdays afternoon. When I got home Tuesday evening I noticed that my trash had not been picked up. I thought maybe they were just running late. I checked the website which said the ETA was between 6:30-8:45 I didn't hear the truck so I returned to the website. it said trash had been picked up. I didn't check because it was raining. I let everyone know the trash had been picked up. The next day we saw the trash was still there. I called Wm to ask why. I was told the trash had been picked up. Well no it's still here. she said she had a video. I said lady the trash is still here. She said as a courtesy she'd have it picked up on Friday. I asked for a supervisor because we have a lot of trash that is why I pay for a dumpster. She told me the trash would be picked up on Thursday morning. I called this morning because I have bags of trash in my yard. I was told the trash would be picked up by end of day. Tonight my trash is still here! Nobody really cares. They all know there is really nothing I can do. But you can. You can find out who these people are and hold they accountable. I pay $106 per month for this service. This is horrible service.

ADVERTISIMENT
View 0 more photos
Update by DENISE THOMAS
Dec 17, 2021 4:51 am

I would like the District Manager to call me.

Helpful? 0 0
Share
Reply

More Waste Management [WM] complaints & reviews

Waste Management [WM] - scam charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - overcharged
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - unreasonable cancellation fees
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - ethics
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - garbage service and customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Termination practices
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Billing and contract
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - recycling not picked up
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Overbilling and poor customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1 comments
Add a comment
T
Dec 17, 2021 1:45 pm

There are 3 different trucks. 1 for recycling, 1 for residential trash, and one specifically for dumpsters. they may have been referring to the residential trash being picked up and did not hear that you were requesting the status of the dumpster trash collection truck.

Helpful?
0 0
ADVERTISIMENT

Learn how the rating is calculated

347 complaints
251 resolved 96 unresolved

Waste Management [WM] contacts

(added by reviewer)
1001 Fannin Street, Texas United States
ADVERTISIMENT