The complaint has been investigated and
resolved to the customer's satisfactionResolved Waste Management — scam charges
resolved to the customer's satisfaction
Waste management bills consumers in my city in quarterly installments. If you, the consumer, do not receive your bill for any reason, do not pay it within the first 4 weeks of receiving the invoice (it is mailed @3 weeks prior to the start of the new quarter), or do not pay the full amount, whether by intent or accident, the company will still pick up your refuse but will put your account on "suspension" and charge you, the consumer a $35 re-instatement fee.
Sounds fine, because most companies providing a service can and do charge reconnect fees.in the case of waste management, the do not ever inform you in any way whatsoever on your original invoice that there is a reconnect fee if they suspend service for non-payment, nor do they mail out late notices. They do not notify the consumer in writing prior to imposing this fee.
You have to pay the fee or they will halt service. And you, their consumer, have no recourse.
In my case, my city has an ordinance requiring it's citizens to have trash service. And the city has a contract with waste management. As a result, if I refuse to pay a bill, not only am I charged a fee for reconnect from waste management, but I could be found to be in non-compliance of city code/ordinance and can be fined by the city up to $125. Waste management knows this, so they charge whatever they want, and then you are forced to pay, one way or another.
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The complaint has been investigated and resolved to the customer's satisfaction.