The complaint has been investigated and
resolved to the customer's satisfaction
Walter E. Smithe FurnitureDo not shop there!


I placed an order with Walter E. Smithe for an oversized couch, chair and ottoman for the living room of a new condo I was purchasing. The sales person told me to go ahead and place the order since it would take a couple months to complete the order.

The next day I called the salesperson to say I reviewed the measurements for the living room and the furniture would not fit. This call and several other phone calls I placed were not returned so I finally went back to the store. The salesperson and the manager told me they would not modify the order or give me a refund because they have a "72 hour change policy" -- even though I did notify them within this time frame. To compound the problem, I paid with this purchase taking advantage of their zero interest plan (this is done through their finance company Household Financial).

I made several calls and wrote several letters to the owner and to Household. Household refused to help and no one at Walter E. Smith wanted to listen. I also wrote to the Better Business Bureau and their advice was to file a claim in small claims court. After a great deal of wasted time and money, I settled this dispute with the store to keep my credit report clear. I paid them nearly $1000 and never received any goods or merchandise in return. No one at Walter E. Smithe ever apologized and they refused to take responsibility. I have never been treated this poorly by any merchant ever. My advice would be DO NOT SHOP AT WALTER E. SMITHE FURNITURE. Fields and other furniture retailers are much more reliable.


  • Je
    Jenny1965 Feb 02, 2011

    Yup... sounds about right. A very small return window to compliment the very pushy sales people that work their

    0 Votes
  • Ma
    Mark Smithe Jun 07, 2010

    I am one of the owners at Walter E. Smithe. I am sorry you had an unsatisfactory experience and would like to learn more and work out a better solution for you. Please call me at [protected].

    Sincerely, Mark Smithe

    0 Votes

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