Walmart Canada review: Poor customer service

I bought a patio sofa, when putting together the bolts were cross threaded so couldn't put it together. I package up the sofa and went to do a return. It only offered return to store or post office. I can't do these I'm disabled and 64 years old. I called and made arrangements for courier on June 17, 2026. Received confirmation a courier would be arranged. June 20th no call, no email, no pick up, I called CS told to give it a few more days. June 23rd nothing, gave it until the June 26, nothing, I called again. Told same thing. It's been escalated and it's being worked on. June 29 called again, told same thing. Asked for supervisor, "too busy" . Asked to escalate higher was deflected and wouldn't give me anyone. This is the same number for filing complaints..how does that help?! Keep getting told that once a return label is generated a courier will be dispatched. How long does it take to make a label?! When you purchase something it's delivered within 48 hrs. I've never had an issue obtaining a courier in businesses I worked for so why? Not happy. Feel like they are putting me off so don't have to do a return. I'm on a fixed income and need that money back. Really frustrated and angry. Walmart has really gone to "bleep"...