The complaint has been investigated and
resolved to the customer's satisfactionResolved VVM Inc. — threaten legal action but don't give information
resolved to the customer's satisfaction
I have received numerous sms messages from vvm inc saying, "your telkom account was handed over to vvm inc, [protected]. Contact us urgently to prevent legal action. Ref: [protected]."
The telkom account in question is from 8 years ago which allegedly has an outstanding balance. To my knowledge I have no outstanding accounts but if provided with appropriate documentation and proof I will gladly pay any outstanding amounts due.
I have requested such information from vvm inc a number of times. The only information they have given me thus far is that the outstanding amount is r1970, 00 and that it is for a telkom (telephone) account. They cannot give me the account number, the address where the account was registered as, the telephone numbers of the line in question, nothing. On friday 18 february 2011 I called vvm 5 times in one day requesting a breakdown of the total outstanding, settlement letter, and copy of the telkom account. I gave them 2 email addresses and my fax number. Each of the 5 times that I called I was told that the information has been sent to me but to this day I have received nothing.
On monday 21 february 2011 I called again, spoke to a man by the name of malcolm, who then told me that a copy of the telkom account has been requested from telkom and that it takes 7 working to be received and they are still waiting for it. He said he would forward it to me as soon as he receives it, in the meantime he will send me the letter of settlement. We verified both email addresses and fax number, he said he was sending it momentarily.
It is now 8 march 2011 and still I have received no telkom account, no letter of settlement, no emails at all and no faxes from vvm inc. And another few sms's threatening legal action.
As I said before, if I owe it, I will gladly pay it, i'm not asking for much, only that I have proper document for my records before I make any payment, what do I have to do to get the documents from these guys?