The complaint has been investigated and
resolved to the customer's satisfactionResolved VVM Inc. — threaten legal action but don't give information
resolved to the customer's satisfaction
I have received numerous sms messages from vvm inc saying, "your telkom account was handed over to vvm inc, [protected]. Contact us urgently to prevent legal action. Ref: [protected]."
The telkom account in question is from 8 years ago which allegedly has an outstanding balance. To my knowledge I have no outstanding accounts but if provided with appropriate documentation and proof I will gladly pay any outstanding amounts due.
I have requested such information from vvm inc a number of times. The only information they have given me thus far is that the outstanding amount is r1970, 00 and that it is for a telkom (telephone) account. They cannot give me the account number, the address where the account was registered as, the telephone numbers of the line in question, nothing. On friday 18 february 2011 I called vvm 5 times in one day requesting a breakdown of the total outstanding, settlement letter, and copy of the telkom account. I gave them 2 email addresses and my fax number. Each of the 5 times that I called I was told that the information has been sent to me but to this day I have received nothing.
On monday 21 february 2011 I called again, spoke to a man by the name of malcolm, who then told me that a copy of the telkom account has been requested from telkom and that it takes 7 working to be received and they are still waiting for it. He said he would forward it to me as soon as he receives it, in the meantime he will send me the letter of settlement. We verified both email addresses and fax number, he said he was sending it momentarily.
It is now 8 march 2011 and still I have received no telkom account, no letter of settlement, no emails at all and no faxes from vvm inc. And another few sms's threatening legal action.
As I said before, if I owe it, I will gladly pay it, i'm not asking for much, only that I have proper document for my records before I make any payment, what do I have to do to get the documents from these guys?
I came to a payment arrangement with these people after mtn had handed my account over. I have since stuck to my payment arrangement and pay each month on time. Around payday for 4 days straight these people phone me and harass me nonstop. I'm getting sick of being harassed by these people!!!
a verified customer
There should be no rule for school level results that there should be 10 or more registerations.
Even after telling them I sold my TV 3 years ago they continue to harass me with minimum 3 calls daily on 2 mobile phones from this number: [protected]
Also claiming they will add 10% monthly interest to the bill. Unbelievably rude and UNWILLING to make any arrangements or send email detailing the facts.
a verified customer
I am being called about a TV license when I haven't owned a TV for over 10 years and that I have to pay the ridiculous amount to close the case?
How do I stop this harrassment
a verified customer
We started to receive calls yesterday, even after 8pm last night they were still calling.
When my Husband answeres they hang up.
Apparently we owe on a Vodacom Account that we paid and cancelled in 2015.
We have never since 2015 been contacted by Vodacom about this? Not via email, sms or Phone.
But VVM is calling us constantly, 10 x In one day.
a verified customer
iyo, i thought i was the only one who has problems with this people, yesterday i received an sms saying my telkom account has bin handed to them but it don't say how much i owe
I cant believe that other people are having problems with this company, the fist I ever heard of them was today when my husband (72) received an sms saying that his spouse should phone the company urgently about a legal matter.. I nearly had a panic attack as I thought something terrible had happened as I have family overseas... turns out Im suppose to own money to Edgers dated back to1994 I ask you 1994 and the thing is I have never had an Edgers Account where did they get my husbands cell number > now that is really scary I blasted the lady on the phone I mean how can a company scare old people who are pensioners... shame on them !!!
Virtually identical SABC licence experience: there was a TV in our digs at university in 1999, but that was the last tv I have ever had in my house ( I watch videos on a projector). I seriously don't recall it being registered under my ID, but it may be possible. VVM has been trailling and emailling me on and off for the last 4 years (out of the blue). Every couple of months now, despite my affidavits and proof and requests for original bills and addresses, I get phoned for a couple of days, regularly and at awkward times (like Friday 7:30pm), both from private numbers and [protected] and [protected]. There is always some poor call-centre drone on the other side and my advice is not to answer, as they will bill you R65 for every call answered. This must constitute harassment. The amount is now apparently around R3 500 as I did not ever cancel my account.
I have had a similar experience with my tv licence. I have closed it about 7 years ago as i moved into my fathers house again. He had a tv licence, so i did not need one. I have faxed them multiple times, phoned, and yet to this day i still get threatening sms's. How dissapointing
a verified customer
I have just received a similar message on my phone. I apparently have an unpaid TV license. I cancelled (to the best of my knowledge) this 8 years ago. I am wondering how long does it take to discover some one is defaulting on a license. And considering I thought I had cancelled it and no longer live in the same province.
I was a student 8 years ago living in a flat in Newlands with a delightful flatmate. She decided to purchase a TV and I only thought it fair that I get the license considering I would be benefiting from it. But due a health scare she moved back into residence taking her TV with her. As I could not at that time afford a TV myself I sought to cancel the now useless license. have no evidence that will back this up. And my only witness to this is no longer on my mailing list so to speak. I have no idea where she is and as she is Zimbabwean she could be in Zimbabwe for all I know. I also remember a weird
This all happened in about 2004. But during my short time as a license holder I defaulted once on a payment. I was a month late in paying it. About a week later I received a letter and then a phone call reminding me to pay up (which I dutifully did). And that was the last time I defaulted.
Then my roomie moved out and I sought to cancel and thought I had. Which is another reason I'm wondering why now after 8 years are they taking action over non-payment when on the first default I got a warning letter. It's not like the owners of the flat could not find me. My current address is with the realtors. So again why take so long?
I also distinctly remember sending an to the head of the TV Licensing department at the SABC about the unpleasantness of the whole process of cancelling a TV license. And received no reply (surprise, surprise). But as that email account has long since been deactivated. I cannot prove that I did so.
I have now been working as a teacher for 3 years (and for the government no less). I asked the lady I spoke to on the phone from V V M Inc and was informed that it had them only a short while to find me. I am also a little disturbed by the fact that I am facing legal action through the stupidity of the SABC. As far as I was concerned my account was cancelled.
The licensing dept of the SABC should take note here. It is VERY difficult to cancel a TV license as you need an affidavit from the police saying that you no longer own a TV. I have not owned a TV for 8 years now. So why must I pay penalties for a service I am not getting a use out of.
I was informed by V V M that they cannot comment on the processes of the SABC or offer any opinions to that end. I want to know: Why has it taken almost a decade for them to find out I have been defaulting? And if they wish to prosecute then I want the to come and investigate i.e. PROVE that I have been receiving a service I have not paid for.
I would also like to note for the record, after reading most of these complaints posted here I have come to a rather unpopular conclusion: Are all the people targeted by V V M white? If you are not I am truly sorry I have made that assumption. But it does beggar a question if it is proved correct. Why us?
I have also received numerous sms messages from VVM Inc saying, "MAGADLA BUSINES, Your Telkom account will be handed over to our legal department. Contact VVM Attorneys immediately to halt this progress. Tel: [protected]. Ref: [protected]." I have never even heard of MAGADLA BUSINES.
Marisa007
I have just had the same crap, i got an sms from vvm, stating that i have an unpaid edgars acc from 2003, this account was paid up, they have now requested i fax them proof, as patrick k states, who the hell keeps documents for 8 years, as far as SARS states, documents are to be kept for 5 years.on contacting edgars direct, i have requested edgars to forward all documentation with regards to requests to settle the account, i know they don't have any, as i last had any correspondance from them in 2003, when asking them to check on my account why there is an amount, they tell me sorry we don't have documents dating back to 2003, what a joke!!!
I am going through the same crap. I was told that I have an unpaid Edgars acc. I asked why they call me after 7 years and how can they call me when my accoun thas been paid up years ago and that the card was cut up in the N1 City store - The person that I spoke to gave me contact details I never had. Question 1is where did they get those contact details? Question 2 is who the hell keeps payment receipts for 6 - 7 years? All the consultants except one lady was rude and do not listen. I wish I had the lady's name as she was the only one that tried to help. I told them they can take me to court as I refuse to pay for something that was paid years ago.
Suddenly, in March, quite out of the blue, I received an email from these same clowns, addressed to my husband (who is not associated with my email addy), threatening legal action for an amount outstanding on an Edgars Account.
He, nor I, HAVE an Edgars account!!!
I ignored the first 6 emails, then we got a phone call from someone who was impossible to understand. When I told her slowly & clearly that we do NOT have an Edgars account & to please provide proof thereof, she became very abusive & used racial slander, etc.
Since then, the emails have increased demanding this outstanding amount to be paid. I have sent replies to each email - all of which are ignored. Then on Thursday, I received a different email. This time, stating that they have noted my previous email replies to them... BUT, this time they are requesting a copy of my husband's ID, plus 3 specimen signatures.
So, I'm wondering WHY do they need this ... maybe because those are the ONLY things they DON'T have!!!
By the way, the "Read Receipt" I sent them BOUNCED!!! Hmmm, I wonder why???
(Co-Incidentally, the very first email from them arrived just 4 days after my husband agreed to a "Blackberry Special Telemarketing Offer", in which he gave all his personal details, including my email address!!!) It was difficult, but I was finally able to cancel that telemarketing "deal". These threatening emails started 2 days later ...
SCAM!!!
I have recieved the same sms's about a telkom account that i closed about 4 years ago. I suggest you personally go to telkom and enquire if thre is an outstanding balance on your account and settle your debt with them. thats what i am going to do because likewise, when i phone them they never come back to me and can give me no information only the balance of my account. I think this company is a scam.
a verified customer
Despite letters/ sms/ etc to advise VVM that we left S.Africa in Sept 2001..having paid for a full years' TV licence, we still get regular sms etc threatening legal action for unpaid TV licence. Most recent sms insists we contact [protected] with Ref:[protected].
If not resident in SA, and having written to advise same, why does VVM Inc. continue to waste time harrassing client who does not owe for tv licence for nearly 10 years!!! What a waste of money!! Suggest someone competent check the records and close this " complaint"..