Volkswagen — I am complaining about volkswagen jetta transmission warranty service
We purchased a brand new 2015 jetta,
We went to the dealership for the first oil changes, The others were done at jiffy lube, Not once has anyone ever topped off or touched the transmission on that car.Last year we did have a collission with a Deer which cause major damage, However the repair place swears they had no need to touch the transmission, ON march 1 we took our jetta to the dealership because the transmission suddenly started jerking and making a grinding noise.
Thier response was,
"the transmission fluid is not clear"
This isnt our fluid and volkswagon is not going to honor the warrenty
As of today I spoke with another volkswagon dealership and they stated, that Thier fluid is no clear, And that you cannot even acess the transmission fluid without a breakdown of the car,
So we have a car thats almost 4 years old we cannot get our warrent honored, And the transmission is totally gone !
The oil changes were done regularly and noone at the facilities ever touched or topped off the transmission fluid, so volkswagon wants thier money monthly for the cost of the car but you cannot honor your warrenty?
Knowing that the car cannot be just topped off at any time it requires a breakdown,
And the car has never been touched by anyone but yet the transmission has gone to dogs.I work everyday and and not having my car is not a option,
I guess court is our next recourse, Because we need our car repaired and our warrenty honored, So if one place has clear fluid and another dealership doesn't
Why are we being punished, and we never touched the transmission fluid and neither has anyone else, The fluid in the car is what was in the car apparently.
Or it that we are punished for not using the dealership for oil changes etc,
I'm sure everyone who purchases a volkswagon doesnot go to the dealer for every single oil change on thier cars, For a all day wait for that service.
We were told that the fluid should be synthetic,
But just because it's not clear does not mean that someone has added the wrong fluid,
My dealer stated that their fluid is not clear,
I purchased my v.w beetle at different volkswagon dealership,
and they have told me, That they have not heard of clear transmission fluid,
their fluid is not clear.
I really feel i'm being robbed and basically screwed over, for something I have no knowledge of at all,
And hat my warrenty on my car should be used for this faulty transmission, Am I being punished because I don't go to the dealership for everything?
I will seek a attorney for this matter, Because I feel that I am being treated poorly on this matter.I have checked where my oil changes were done I checked where my repair was done for the wreck.Noone touched the transmission at anytime at all,
or topped off the fluids.
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