Volkswagen
reviews and complaints

Hi,
I have a VW Passat CC, model 2012 in Qatar.
WVWAP13C8CE720181.
All service and maintenance are made at the dealer.
Recently my car battery went off and FOB is not working so I could not access the vehicle using my remote control.
Called the dealer and the they came to use the emergency key to unlock the car but the emergency key is not working too. This is a clear factory defect.
Now the dealer technicians want to do more work, drill the passenger door to open the car, costing a lot of money which they want me to pay for.
This is clearly a manufacturer's problem and factory defect that I should not pay for.
Please advise.
Thank you.
Ahmed Hafez
+[protected]

I recently bought a second hand volkswagen passat and I immediately brought it in for service. The initial service went fine and it had some minor issues that I am hoping to rectify soon. However one month later my engine light came on and I went back to giltrap vw botany and they said my fuel injector and glow plug needed replacing, I paid for the German parts only to then be told on the day of replacement that there is another issue within the engine that I need to have fixed. Meaning I have now had to fork out close to 3, 000 dollars to fix my car. But what frustrates me is my car is being held at the workshop for now another 2 weeks till more parts come over from Germany. And because I'm on my restricted licence I am not able to have the curtesy car but am left with no car for another 2 weeks. Even though I can legally drive I'm not allowed the car, secondly I understand that vw is a German company but constanlty having to pay thousands of dollars for parts to be shipped over from Germany seems counterintuitive for a workshop and its annoying to put it simply. To be completely honest this experience has made me incredibly weary of vw and my car in general and all but fear driving it now in case it has another fault worth 1, 000+ dollars I'll have to fix. I'm complaining because it has left a bad taste in my mouth about Volkswagen and makes me reconsider why I even bothered with my own car.

Regards
Shamimeh.

The drivers seat will not go up or down and the seam has come apart at the side of the seat. Also the back head rest has come unglued from its plastic frame. The liner in the roof has also started to tear. I have had the for 5 years not happy at all as the seat alone will cost a fortune. As I am looking to retire this year getting it fix myself is not an option.

I have contacted your Customer Service department regarding a factory fitted towbar I had fitted on my T Cross but am not happy with the response I had from Philip Holmes especially the last email. I believe when you spend £700 then it should come with a towbar cap to protect it from dust dirt and grease getting on trousers etc.1

I have just purchased a new T Roc with a detachable factory fitted towbar.

My previous car was a Tiguan which also had a towbar that came with a towbar cap with a white VW badge on it.

The TRoc doesn't have a towbar cap and I wondered how I can get hold of one as it looks much nicer with the cap on it!

My garage has said they have checked but can't seem to find one on the VW parts.

Is there anything you can do to help? I know it sounds fussy but when I go on holiday I don't take the towbar off and the car looks much nicer with the VW towcap on it? And I find it hard to believe you can't get one!

I look forward to hearing from you shortly as I am going on holiday soon.

Many thanks,

Dave Minchin.

Telephone number: 0787 087 1853
Registration or VIN: WM19 LHY
Many thanks in advance,
Volkswagen Customer Care team

Sent from my iPad

Re: Volkswagen T-Roc - WM19 LHY

Dear Mr Minchin

Thank you for your recent comments regarding the issues which you have experienced with your Volkswagen vehicle. Please accept my apologies for the delay in my response.

Unfortunately I only have access to the same parts that your Volkswagen Retailer would search and I am unable to find a tow bar cover for you.

I know this will be disappointing but it may be something that could become available in the future.

I hope you enjoy your holiday.

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

T 0800 083 3914
E customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk

Thank you for your response Phillip.

I must admit to be being very disappointed that someone spends as much as £700 on what is a brilliant towbar and it doesn't come with a towbar bar cap.

It amazes me that something as cheap as a towbar cap which stops dirt, dust and grease on peoples clothes and the fact my last vw Tiguan came with one isn't supplied!

I think Volkswagen cars are brilliant hence why my wife and sons all have one too so can't fault the car but must admit to being very disappointed that my new Troc doesn't come with a cover.

I think you should let the powers know that customers would expect this when purchasing a towbar and would like to know when VW will produce them and if VW have any idea where I am can get one with the VW badge in it please?

Many thanks,

Dave Minchin

Sent from my iPad

Re: Volkswagen T-Roc - WM19 LHY

Dear Mr Minchin

I will feed your concern back to the relevant department.

I don't know where else you could purchase one but I would look on-line as there may be a website that sells them

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

T 0800 083 3914
E customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk

Thank you Phillip.
Please could you make sure the relevant department keep me informed as I am keen to know what their comments and thoughts are?

Many thanks,

Dave Minchin

Sent from my iPad

Re: Volkswagen T-Roc - WM19 LHY

Dear Mr Minchin

Unfortunately I wouldn't be able to keep you updated.

It could be months or longer before hearing anything about new products.

My best advice would be to regularly check the accessories section of www.volkswagen.co.uk

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

T 0800 083 3914
E customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk

I look forward to your comments as I feel as a customer whose family has 6 VWs should be kept informed when this part becomes available and I don't understand why I had one with my Tiguan but not with my TCross.

I know it's onoy a towcap but it's the principle behind it and the fact that other manufacturers come with one.

Many thanks

Dave Minchin

VW have not been able to resolve this issue on my Jetta 1.4 TSi for over 4 yers now. The car has gone more times then i can remember to get this issue resolved. Each time they tell me to bring the car in and they will need to run a diagnotic test. They have already chenged 9 injectors to apparently resolve the issue. The soltion lasts maybe only 3 to 4 months and we back to square 1. repeated this cycle for over four years. Each time VW say they have resolved the issue by replacing some part or the other with no obvious success. (Trying the same thing over and over hoping for a different result is just insanity) The car sometimes sits at the dealership ranging from 1 week to 3 months. Each Time they cannot even provide me with a coutesy car.
They have apparently got in master technicians and communication directly from Germany on what should be done to resolve the issue. However as usaul no success. VW have been experimenting to resolve the issue at my expence and inconvience with no success.
The exuses, poor customer care and service is just not acceptable.
I have been a loyal VW client for over 20 years having purched 4 brand new cars.
I never purchese another VW ever again.
I have been requesting for contact details to whom i may escalte the issue and a full report on the cars history numerous times. Neither VW dealerships nor VW South Africa have been able to provide me with information.

Hoping this Message reaches the relevant authorities.
Please contact me at : +[protected]
Mail: [protected]@gmail.com
Car Reg. no CY 41 GJ GP

I dropped my car off to service and Steve was my adviser. I've had him before and he was a little shady the last time I worked with him, but I thought I would give him one more chance. Of course things started out good, as they usually do. However, when it came to pick up my car after I received my diagnostic, Steve told me it was 138.00. My mother was with me and she understood everything exactly how I understood it. We both were under the impression that the bottom line was 138.00 for the diagnostic. Well when I went to pay, it was 277.00 which is not what I understood it to be. So when he came back he explained that it was 138 per diagnostic test. The things that bothered me was that I told him what the problem was. The mother board is not responding to any commands. That should have been the only test he should have done. Since that would have explained everything. I did not ask for any other tests to be done. I already knew what the problem was. I just needed him to confirm my findings. So when I told him that I was not going to pay the 277.00 and I was only going to pay for the test that I brought it in for, they refused to give me my car back. He tried to see if the manager would take some of the fees off and the manager said that she would take 50.00 off, which to me that was not satisfactory since 50.00 is not much considering how much money I was about to put into the car (3, 000.00). When the manager came out to speak with me she said that this was the best she could do. I explained to her that I had just put 1500.00 into new breaks two weeks ago and that's how I found out about the mother board being bad. Apparently she was highly offended that I took my car somewhere else to get my breaks done because she said I was not a loyal customer and therefore I was not a valued customer. I was appalled. I was told that they would hold my car there until I was ready to do the work on my car or pay for the diagnostics. It was up to me. So I tried to call them to inform them to start the work on my car, but no one would call me back and no one would take my calls. It appears to me that they were trying to keep my car there long enough for them to take ownership of the vehicle. I finally got through to the sales manager that actually helped me purchase my car, Carlos. I was actually shocked at how callus and curt he was with me. He was absolutely no help at all and actually sided with the service manager, who also claimed and lied by telling me that she was one of the owners. However, Carlos made it very clear that she is not one of the owners, but she has been working there for 30 years. In my opinion, these people are a cancer for this company and I will do everything in my power to make sure the public knows not to buy cars from them. They are the worst - they are liars no matter what the cost is to you. After all, as long as they make money off of you, they could care less if they ever see you again. They figure they'll always be another sucker after you're long gone. Please spread the word...
DO NOT BUY FROM GUNTHER COCONUT CREEK - They are liars and thieves.

Good Day

I am the owner of a 2016 Polo 1.4 Conceptline bought brand new from a VW dealership in KZN in Feb 2016, the vehicle went for all the required services as per the service book to a VW dealership, where my concern came in is when I heard a strange knocking noise around Jan 2019 from the left front wheel area only when I accelerate but when I remove my foot from the accelerator pedal the knocking noise disappears. I booked my vehicle into VW Lindsay Saker Kempton Park for the FIRST time in Jan 2019 (Vehicle was still under manufacturer warranty at the time) & was at the dealership for 2 days, they informed me that they cannot find a fault/knocking noise. I then booked the vehicle back into the same dealership in June 2019 for the SECOND time as the noise was getting worse by the day, the dealer contacted me saying the front lower control arm bush is cracked. I did not give the go-ahead as the control arm bush has nothing to do with a knocking noise when you accelerate, a control arm bush moves up/down as the wheel goes up/down. I then booked the vehicle back into the same dealership in July 2019 for the THIRD time to get this knocking noise sorted as this is a huge safety risk to drive with this noise and stressing if you will make it safely to work/home.

On 3 July 2019, I received a call from the dealer saying they can hear the knocking noise now coming from the gearbox area & they gave me a quote of R9000.00 for labour cost just for stripping the gearbox & then to find the faulty part will be added extra onto the quote.

My first problem with this is that when the vehicle was booked in for the noise complaint in Jan 2019 (under warranty), they could not identify the fault when it first started, secondly they quoted me for a cracked rubber (bush) which is not the root cause of the knocking noise, thirdly I get a quote of R9000.00 for labor cost but I escalated the problem to the dealer 5 months ago whilst the vehicle was still under warranty & lastly my vehicle ONLY has 50 000 km on the clock, I would understand these type of parts to break/wear out if the vehicle had allot more kilometers, like for instance 120 000 km, that would be reasonable! Now that the warranty has expired, now that I have received this quote they expect me to just pay for the repairs!

I am very disappointed with the way things are being attended to here & feel that the problem was reported early (under warranty) & could have been attended to at the time, this to me is an unacceptable manner to treat a client !

Cheating and fraudulent practices by service station in kanpur india I Dr Reena singh own and maintain vento car up 78 DF 3443 engine no. LN253163 last serviced in April 2019 by authorized service station in kanpur had an engine head failure and ceased to function 1 month back without any warning or accident now service center says coolant leak sir how can the coolant leak without trauma in other words these people have not checked and refilled the coolant in last service and charged extravagantly now again giving me a repair bill of one lakh sir I have already sent a mail before with no response kindly get the car repaired with no payments from my side as soon as possible

Dear Sir,

I am a proud owner of a VW Golf Gti mk6 2010 (Make year 2009) from the Sultanate of Oman. My ABS, Traction and the Break lights on the car have been flashing for sometime and I have recently learnt that there was a global recall on the ABS system being faulty for all the models manufactured during the above time period. As i approached the dealer this morning, I was straight told that my car is not covered under the recall and that I will have to pay for the parts, whereas, there are other owners of the exact same model facing the exact issue who were provided for..

I seek your support and guidance to resolve this issue under the VW Recall Scheme.
Looking forward to hear from you.

Regards,

Syed Aftab
[protected]@i-grp.com

ADV. Avinash Chandrakant Lipte
Shrirampur

I have purchased Vento all star from Himkush Motors last year but the negligent dealer n company has not provided me with the star key spanner to unlock the nut of tyre due to which i was unable to change the tyre with Stepney in middle of the road when it got punctured n flattened.
Due to their negligence I have suffered lots of problem, I was travelling with family n at time of night 8 pm I have to left my car over 50 Kms away from home n hire a car n bring my family home.
The said road was so lonely and it is village place.This has happened just because of negligence of dealer n company.

I saw a car advertised online by Lindsay Saker Johannesburg, I contacted the dealership and was told that the price was wrong, I accepted the "correct" price that was quoted and continued with the deal. Everything was going smoothly, my insurance was sorted out, OTP signed, deposit paid, finance approved and I just had to sign my finance contract and collect the car when they decided that the car was priced incorrectly and cannot go forward with the deal. After arguing as much as I could about how ridiculous this was and trying to stick to the sale price I eventually gave up and cancelled the deal. This was Wednesday the 26/06/2019, I have now found another vehicle at a dealership that actually knows a thing or 2 about customer service and I am supposed to be collecting my vehicle today 29/06/2019 but I can't because Lindsay Saker Johannesburg hasn't refunded my deposit! I have heard everything from its been loaded to our director only logs on to the banking once a day which are all pathetic stories! They have really inconvenienced me and they have no idea as to what customer service is! They are a disgrace to all VW dealership's! I will not be able to collect my new car today thanks to them! There's no sense of urgency, no sensitivity to the fact that they *****ed me over with a deal and now my deposit, they don't care about their customers! They are just a terrible group!

Volkswagen touareg reg bd 16 zte. 2016.
Garage. Citygate vw, little chalfont, hp7 9pn
My glass sunroof was completely destroyed. This was caused by something striking the roof during the car travelling on a motorway.
The car was delivered to the garage on the 27th may for a service and also to replace the roof (not laminate glass) which was in small pieces.

This meant that the car was not usable so replacemnt was urgent.
I have been now promised completion of the work four times and so far the car remains in the garage due to non delivery of vw sun roof components. I am now advised that the spare parts will arrive on the 5th july. This is also the fifth time I have had a delivery date none of which have proved to be correct.

Whilst my local garage have been helpful it seems that they are completely helpless and I am totally frustrated as this could continue for many more weeks.
Are you able to help?
I need some positive answers here as this is a very serious problem and I expect some results, quickly.
Please could I have a human response and not some automated system giving me false information.

Gary. Erlstedt

Good Day

Im currently driving a POLO Bluemotion 2011 model.

I've been experiencing some problems with my airbag light flashing on and off all the time, it also shows on the dashboard that there is a problem with the airbag.

When i took my car for service 20 August 2018 i did advise VW of the issue to my surprise i was told that would be a cost separate from the service fee.

On Monday on my way from work that light was worse and my seat felt like it was vibrating.

I took the car to Vw headfield in Braamfontein it was found that the airbag is faulty.

Im very unhappy with the fact that i need to pay for something that was factory fitted and now that there's a problem i must pay for a factory error.

Please i need feedback as soon as possible in my request.

So i know what my next step should be.

Hope to hear from you soon

Regards

I have taken a vehicle at VW The Glen and assisted by Palesa Tshabalala, The service advisor for diagnosis. The problem was the car is persistent to destroy the battery and the power steering function will not work and the brake, abs and the steering lights on. I needed then to diagnose if it was a mechanical or electric fault.Firstly I was quoted R 1050.00 for the diagnosis and I was told by Ettiene there that they need two hours more which would cost me R2100.00 and I agreed.the outcome was an alternator which I was quoted R10000. to replace. I informed them that I will use a Goldwagen alternator which is value for money. Upon testing the car they establish that the car was not charging the battery to capacity and was kept over night. It was released day after. Within a week the same problem occurred and they sent a mechanic would said it was a completely flat battery. The battery was charged .Upon collecting the car neither there was a diagnosis report or Job card. It has been a month full talking to Palesa and Bridget to request this and to this day I have not receive the diagnosis report I asked for. Today I took the car back and the outcome now is that the alternate is not charging right through. This is a very inconsistent report as far as I concerned. I spoke to the Dealer PRINCILPAL Paul Boyce and said that they would send it to me and now it is close of business there is no report. Clearly I was charged for a Diagnosis that was never done. It costs me R 6200.00 exercise plus time waisted going up and down. I have made a decision not to go to that dealership again as I was sceptical in the first place due to their review reports on Helo Peter. I normally work wit Lindsay Saker Edenvale and Sean is the Best Service Advisor that I do not need to escalate any concern.

Good day Sit/Madam

I wish that you will be able to assist me. I live in Namibia. I bought a VW Jetta 1.4TSi during last year (December 2018). I bought it as an import from Singapore. I drove it for less that a month when the high pressure injector pump failed. I had it replaced for the amount of N$9850.00. I only got it back in February 2019 as we struggled to get the part. I traveled to South Africa in April. When I came back it didn't want to change from 1st gear to second gear but only to 3rd gear and that's where it stoped. It is a automatic gearbox. I took it to a mechanical service center and they found that the censor control unit is faulty. They sent the unit to South Africa to the experts as they don't have the machines in Namibia to do the proper testing. From SA it came that the unit must be replaced and it will cots N$27800.00. This without any labor which might be at least N$6000.00 more. That brings the total of the failures on (Namibian Dollars) N$43650.00 which is a huge amount. My complain is how can it be that such a quality car can fail this much? I checked (Via Vin Number) that there was several failures on the car so far
1. Campaign # 15v48300 date 04/08/15 - Air bags frontal
2. Campaign # 16v078000 date 10/02/16 - Air bags frontal driver side inflator module
3. Campaign # 14E007000 date 12/03/14 - Engine and engine cooling engine
4. Campaign # 13V568000 date - Power train (Same as I had again in December 2018)
5. Campaign # 14V656000 date 20/10/14 - Suspension rear
6. Not logged # Date December 2018 - Power train failure (High pressure pump injectors)
7. Not logged # Date April 2019 - Gearbox monotronic control unit for Auto gearbox (not sure the exact name of it)
I always had lots of trust in VW overall and drove several VW's and Audi's previously. I don't have any trust in this Jetta any more. I can't even sell it as I won't get back the amount I had to spend on it. My car will also have to stand until I have money to pay the repairs. I don't have that kind of money. I don't know if there is any way VW can assist me. I love the Jetta so much but really can't afford the failures.
Details of the Jetta - Vin WVWZZZ16ZDM060406. Engine # CTH042332
I'm looking forward to hear from you
Wimpie van Rensburg
Mobile +[protected]
Mail [protected]@gmail.com

Hello, I leased a 2015 GTI and I went so over the mileage I financed the car. Now I find myself with 38 payments left to go at over 500 dollars a month. Basically I'll have bought the car almost twice when Im done. I don't want to spend over 500 dollars a month for the next 3 and a half years. Do I have any options to maybe get rid of the car and buy something with lower monthly payments. Curran VW in Stratford has not been helpful at all with this problem. Any suggestions? Because I feel completely robbed by VW and the chances of me ever buying another VW are zero if you guys can't come up with some creative idea to help me out.

Thank you,
Jeff Sheehan
[protected]@yahoo.com
[protected]

I have taken my car to VW claremont more than a month but they cannot replace my key battery as they said that they waiting on Germany. Both my key batteries says the same thing . Replace battery. if the battery is flat i wont be able to use my vehicle. They said I can have it done at a car dealer but then my warranty will fall away . So how is it that you cannot send the battery and if you go to another dealer you dont keep the warranty. For such a huge enterprise it is really a degree of surprise that you can't replace a battery of the key.

My car, Vento TDI Highline Auto was sent for service to Mehasana Volkswagen Service station in Mehsana, Gujarat, India on the 27th of April, 2019. The service station said that the car would be returned in a period of 15 days as there were some issues with the gear-box. After the said period, when we contacted them for the return of the car, they delayed it by a week again and to this day, they are keeping on delaying the delivery of the car. It's been more than a month since we received the car. Please help.

I have had nothing but hassle with the VW and trying to talk to the new CEO, Mr. Scott Keogh.
My seats, the front passenger and rear passenger back seats have burn marks that are flowing out and VW OinonCreek, and now the team is telling to solve the issue lets try another dealership.
Sorry, this will not do. I have had three VW two Jetta, and now a Tiguan and I have yet to any VW asking why these seats are melting and wanted to get a corrective action report to deal with his this issue.

My emails to the VWExecutiveMail@VW.com have fallen ad deaf ears.

I find it increasingly hard to be a loyal supporter when, as you will see below that I am told to see different dealerships to fix a defect in the materials.

Subject: Volkswagen Customer CARE [protected]

Reference # [protected]

Dear Mr. Cardamone,

I apologize you feel we are not gaining ground, but I can assure you I am taking the appropriate steps to resolve your concern. My goal is for you and your wife to be fully satisfied with your Tiguan.

With Onion Creek VW determining the seat concerns were caused by an "outside source" and "denied by the factory", we would stand behind their decision. This is why I recommended a second opinion, as I did not want to leave you with no other options.

This other dealership (Charles Maund VW) may have another answer for you, but if you choose to return to Onion Creek VW, their answer will remain the same and the repairs would be at your expense as they are not warrantable.

In addition, I understand you do not want your wife to wait at the dealership and I completely understand that. I will happily reach out and do my absolute best to schedule an appointment with a loaner vehicle. Please keep in mind the loaner vehicles are property of the dealership and it does depend on the dealership's availability.

Lastly, the executive email address is the only email we have for our CEO. I apologize I cannot provide you with any alternative contact information.

Please let me know if you would like to move forward. If so, I will happily assist with scheduling you an appointment, and I will do my best to get you a loaner vehicle.

Sincerely,

Customer CARE Advocate

Dear Mr. Cardamone,

I am very sorry to hear of this most recent experience at Onion Creek VW regarding the seats in your 2018 Tiguan. Also, I apologize for the response you've received from the service manager.

Did you have an official diagnosis completed at Onion Creek VW? Were you provided with any documentation when someone checked out the vehicle? If so, when and can you please send me any of the documents you've received?

If you have not had an official diagnosis, I would like to have you return to the dealership, as we have a special team here at VWoA called our Region Case Management (RCM) team. I would like to engage this team, as I hope that with the involvement of this team we can determine the cause of your seat concerns.

To move forward and engage this team, we need you to schedule an appointment at a VW dealership, as we need a recent diagnosis to follow up on. You can work with any authorized VW dealership.

With that being said, I can assist you with scheduling an appointment or you can schedule the appointment yourself. Whichever is easier for you is fine with me. If you would like me to schedule this appointment, please respond back with what days and times work best for you.

Please let me know if you have had an appointment, if you have any documents, or if you need an appointment.

I want these concerns to be resolved so that you and your family can enjoy all that your Tiguan has to offer.

Thank you for your time Mr. Cardamone.

Have a great day!

Sincerely,