Vola Finance’s earns a 3.1-star rating from 39 reviews, showing that the majority of users are somewhat satisfied with financial services.
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Replied
Horrible
At first Vola was a great app easy to use and very useful. As time has passed Vola started to take things like not being able to activate a card. Now it’s telling me I have a free subscription when I never ever change anything in my settings. It was says that my bank account needs a history of 150 over 3 months which my account does. It also says the my account is connected but it don’t work. I tried to get in contact with customer service and they did not answer they still haven’t answer it’s been 3 days and I tried to contact them in those 3 days. What’s going on? Does Vola do changes on its own without the person operating the app knowing ? Or what’s the problem cause it’s not right. I was never informed my subscription is changing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm sorry about the issue that you're facing.
We don't change the users subscription settings. Please email us at corp@volafinance.com and we will help fix any issues or changes to your subscription.
Replied
Overdraft nightmare due to glitch
I got this app in order to help me financially but it’s done the opposite. When I went to repay my loan within the app it looked like it wasn’t going through. Only after the 9th time I hit repay did I get the verification screen that the payment went through. However I was charged 9x the loan payment in error, causing my bank account to go negative. In result I was charged many overdraft fees. Vloa paid me back for the extra times the repayment went through but so far have only covered part of the overdraft fees. I’m still down 180$ so I’m hoping they’ll resolve this before I have payments to make.
Update: They have totally stopped responding me to me and have not resolved the issue. Horrible customer service. This company can’t even own up to or fix their own mistakes.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please Email us at hello@volaloans.com
We have also updated the app with checks to ensure that users are not overcharged.
Replied
Doesn’t even work
Maybe it’s just my phone, but I’ve tried to request a loan but the app doesn’t even let me put all my information in. You need a Tier Subscription but it doesn’t even let me have the option for signing up for one- just a blank page pops up. They updated the app recently (yesterday I believe) and I was able to put my information in, but then it keeps saying that not everything is filled out despite that all blanks are filled and my account is verified. I have a bank account connected that has income coming in, as well as a positive balance. At this point I’m over it. Customer service takes way too long to respond, especially considering the fact that people using this app are in need of a quick loan. I have an iPhone so just a heads up if you plan on using this app on the iPhone.
The complaint has been investigated and resolved to the customer’s satisfaction.
We did have the issue that you mentioned and we have fixed it with our latest update.
The platform considers multiple factors while determining your income and sometimes the connected bank does not share this information which causes the blank screen.
However, we now have instructions on what can be done and what the status of your profile is.
Been trying to contact customer support for days and they just ignore me. I dont have the funds right now to pay and have revoke ach withdrawals but have not recieved any confirmation.
Vola Finance reviews 0
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About Vola Finance
One of the key features of Vola Finance is its user-friendly interface, which makes it easy for anyone to access and use its services. The platform is designed to be intuitive and straightforward, even for those who are new to DeFi.
Vola Finance also offers a high level of security and transparency. The platform is built on smart contracts, which are self-executing contracts that are stored on the blockchain. This means that all transactions on the platform are transparent and cannot be altered or tampered with.
Another important aspect of Vola Finance is its focus on community governance. The platform is governed by its users, who have a say in the development and direction of the platform. This ensures that the platform is always evolving to meet the needs of its users.
Overall, Vola Finance is a promising DeFi platform that offers a range of financial services in a user-friendly and secure environment. With its focus on community governance and transparency, it has the potential to become a leading player in the DeFi space.
Overview of Vola Finance complaint handling
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Vola Finance contacts
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Vola Finance emailscorp@volafinance.com99%Confidence score: 99%hello@volafinance.com94%Confidence score: 94%Support
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Vola Finance social media
Most discussed complaints
$20 referral bonus for signing up never received and no response from customer service. 1 (opinions to this review) Funds fraudulently removed from Digital Vola Card 1 (opinions to this review) Absolutely redundant 1 (opinions to this review) Customer service is not available 1 (opinions to this review) Please Avoid Using Viola 1 (opinions to this review)Recent comments about Vola Finance company
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