Monex.com
reviews and complaints

As someone who values transparency and reliability in investments, I can confidently say that Monex Deposit Company has been a trusted partner in the precious metals market for over 50 years. Their commitment to customer service and satisfaction shines through in every interaction. While no company is perfect, the majority of customers have had positive experiences with Monex, appreciating the professionalism and knowledge of their representatives. It's clear that Monex values long-term relationships with their clients, as evidenced by the high percentage of repeat business and referrals. If you're considering investing in precious metals, Monex could be the reliable partner you've been looking for.

My name is *** and I am the business owner of ***, a small business located near ***, . We have been a customer of a *** called Monex/*** since 2019. Their website is https://www.monexusa.com/. On 1/6/22, Monex/Tempus wired $34,956.10 out of our business checking account. This was followed by another transfer on 1/11/22 for $43,378.92. These were fraudulent transfers as they were not authorized by me. The events started on 1/5/22, when a fraudster hacked my *** Outlook account and sent an email to our contact at Monex. The fraudster requested for Monex to change our vendor beneficiarys bank information and to wire *** GBP to this new beneficiary account. On 1/10/22, the fraudster sent another email to Monex requesting another wire transfer to another vendor in the amount of *** EUR. Monex then replied to the fraudster and stated that Monex needed to confirm beneficiary account changes over the phone. The Monex rep then asked the fraudster if he was available to speak. The fraudster replied that he would call the Monex rep back during his work breaktime. Monex then sent another email to the fraudster shortly after stating that Monex was trying to call him to verify the beneficiary change but that no one was answering the phone. The Monex rep then asked the fraudster to call him back. This was a big oversight on the part of the Monex rep. *** should have never requested the fraudster to call him. Monex should have called me on my office or cell phone to make sure I was the one who requested the transfer. Instead, the Monex rep allowed the fraudster to call him back. The Monex rep then assumed it was me and completed the transactions.Monex offered to return only $10,000 of the total $34,956.10 owed. I think this is completely unfair. They were responsible for the loss of the funds and therefore it's only right that they return the funds. I would appreciate any help you could offer. Thank you.