Since May, Vodafone obstructs all access to data usage/credit information for Dutch mobile internet and telephone subscribers, making it near impossible to stay within limits. At the same time it is impossible to get a detailed specification of the invoices that are mostly bigger than usual. To this moment, Vodafone still advertises on the Vodafone.nl website that we can always check our data usage/credit and get invoice details via MyVodafone.
Our complaints via email, telephone and letter were to no avail. Vodafone argues that it concerns a free extra service thus no ground for any complaints/demands. I argue that Vodafone provides, free or not, false information. In a short time under the acronym SWAS, I have mobilized hundreds of unsatisfied Vodafone customers to file a claim. Our demands: option to terminate the contract per May and return of payments.
This month the claim will be filed by at least 400 unsatisfied Dutch mobile phone and mobile internet subscribers and we mean business. If Vodafone does not satisfy our demands, we will consider publishing Vodafone practices on the international internet scene and we do not doubt that this will deter numerous potential customers to sign a contract with Vodafone thus causing Vodafone shareholders to lose confidence. I (SWAS) am prepared to start mobilizing unsatisfied customers internationally and clutter the search engine results pages for Vodafone related terms with our complaints. Only a few weeks ago I started my campaign to mobilize the unsatisfied Dutch Vodafone customers and the Dutch search engine results are already showing up.
A SIM card was issued to me through a sales boy on 10/02/2008 with SIM number: [protected]... via vadafone letter dated 20 feb 08, the Customer id allocated was: [protected] and mobile number was: [protected] and relationship number was 1.[protected].
There was a defect in the SIM and the same was informed at the India, Noida Vodafone branch... However there was no SIM card re-issued... In-fact I got a bill dated 06.03.08 of Rs.415/-... This is definitely not expected... how can vadafone send me a bill without the SIM card itself being activated?
This has been a huge wastage of my time and an irritating experience… I was no more interested to take this card and had put up request to deactivate the SIM and return the Rs.250/- paid as registration charges to the sales person from a TPA, Abstract Solutions, Delhi, India
I took a new Vodafone connection no: [protected] on 29 July 08 by paying another Rs.250/- as registration charges... I am surprised to know that the earlier hutch number [protected] is still not de-activated... I had got confirmation from Vodafone customer care executives that the number has been deactivated and that I need not pay the earlier bill.
Now my new number [protected] never got activated, reason stated is that there is a due of Rs. 415/- pending against my name... Though all Vodafone front desk executives confirm that I need not pay the bill and that the mobile will get activated in next 24 hrs but nothing seems to happen... This is not acceptable and I feel cheated in the whole process.
My Expectations are:
1) Dues against my name on the mobile number [protected] need to be closed immediately and brought to zero value
2) My new number [protected] needs to get activated
This is pure harassment and unfair practice, which is not expected from a company like vodafone.
I am asubscriber of Voda and, my cell no is [protected].
I just want you to help me to stop getting ALL NONSENCE AND DISTURBING SMS/CALLS routing through your net work.
I am serious and sick and tired of receiving every day these bogus calls/sms.
I am using your net work by paying not to listen and see your business interest. It is absolutely my PEROGATIVE.
I want to see that the appropriate action is taken immediately, without offering any excuses.
Debashis Sen Roy
C/O Hotel Supreme-Business Class, Goa.
I have signed a contract with vodafone for internet. I waited around a month for service delivery, as there were numerous technical problems, which vodafone was unable to cope with. Every time I had to call vodafone customer service (and of course pay for the connection!!!), eventually they managed to fix everything and I became a happy owner of internet connection. Till last week - I have received a letter calling me to pay 80 euros fine because I was late with bill payment - I was late 3 DAYS. The letter was not sent by vodafone, but intrum justitia nederland BV (!), I paid the fine, but still I keep receiving bills from them - the last one for 120 euros. In Vodafone they told me that apparently they HAVE FORGOTTEN TO INFORM intrum justitia that our payment is on order now. How can it be that they communicate so well if it concerns fines for customers, but they cannot inform them that they received the money from me??? Customers of Vodafone HAVE NO PROTECTION - THEY CAN BE CHARGED FOR UNREASONABLE AMOUNTS OF MONEY JUST BECAUSE VODAFONE HAS THAT FANTASY! I will send an offical complaint to Vodafone, but still I want to share that experience with potential customers of Vodafone - think twice before you decide to sign a contract with them!!!
Date: May 29, 2008
Manager Customer Service,
Vodafone Essar Mobile Services Limited,
C-48, Okhla Industrial Area,
Phase II, New Delhi - 110 020
SUB: Unauthorised disruption/disconnection of services
This is bring your notice that I am the owner of your mobile No. [protected] issued in the month of March 2008, Since then there has been lot of problems created by your customer care who without any rime and reason discontinued/barred/restricted my services on the aforesaid mobile number despite the fact that I have never ever defaulted in making any payment whenever the bill is issued on me. I have been informed by your customer care services that they will keep on debarring my services if I do not make interim payments for which no bills has issued. The aforesaid practice of debarring services by you is contrary to all principles of law and this is nothing but an arm twisting tactics to extract money from honest customer who pays his bill before due date. It is further brought to your knowledge that you have failed reactivate despite facts that I have paid you several times the interim payment amount for which you have never raised the bills, the last interim payment is made on 27.05.08 for an amount of Rs. 1000.00 and on 29.05.08 by 2.30 p.m. again my services are debbared without any notice. The practice of asking without bill and discontinuing services without notice and prior to the due date of payment is totally uncalled for and is arbitrary action on you part and is unfair trade practice. You cannot be allowed harass your customer at your whims and fancies and subject him to meet your undue/illegal demands.
Your arbitrary and illegal actions has caused great loss of business and you shall be liable to compensate the undersigned for all the loss that has occurred to the undersigned due to your various acts, omission and commission. By way of this notice I hereby call upon you to restore the services with immediate effect failing which I shall seek my remedies before appropriate court of law. This notice is without prejudice to my rights and contentions as available to me in law.
C/o. Assets Care Enterprise Ltd.
IFCI Tower, 13th Floor, 61, Nehru Place,
i have a problem with my vodafone prepaid conection. last 1weak i can't send any masage. my masage sending facility barred by vodafone. i have complain again & again but they are unable to give any solution to me.
vodafone have coustomer care executive, name "SOUMAYA" who has miss guide & miss behave with me.
My Name : SANTANU DEY
MY Vodafone no. : [protected]
Here is my story. In February 2008, I decided to get a new phone which would better fit my business and personal needs. It is a Blackberry Curve 8310. At that moment, my mobile provider did not have the phone. I decided to switch to Vodafone since they had the phone and it was important for me to have it. In the meantime, while I signed over the phone a contract with Vodafone, T-mobile started selling the phone as well. It was in my interest to switch back to T-mobile now since the phone and the service was offered at a better rate. Acting timely, I called Vodafone within a week after I received the new Blackberry and informed them about my cancellation decision. Separately, I sent them the phone back and all the documentation they required to cancel the contract. My cancellation hassle started on March 9. I called them infinitely many times and still by today, May 16 (yest after more than 2 months) Vodafone does not want to release my number. I have been given infinitively many reasons and promises that this will be dealt with as soon as possible but by this moment, it has not happened.
I called the customer care today (9th May 2008) for a simple query. All I wanted was the stupid messages that I get to stop. To start with I had to try close to 10 times to reach an executive which took me 45 mins. Once I reach the first executive (Chaitanya), he requested me to call a toll free number (1909) for the messages to stop. When I enquired if he could do that as I had already spent 45 mins on the phone, he denied upright and said its not possible. The best part of this interaction was he never had time to listen to what I had to say. He just wanted me to listen to him.
As I had no choice I called the number given and land up in the prepaid division and got transferred to the post paid department. Here I got an opportunity to talk to Harsha. He gave me a different resolution altogether. Not satisfied with the resolution I requested for a supervisor. But hey the supervisor are always busy and do not have time for the customer. I wonder what are they busy with. The call was transferred and I think there has been some problem with their internal lines as every time the line is transferred to a supervisor the line gets disconnected.
I tried again and this time I had Vinay on line. The call started with their punch line “I am here to help you”. But sadly the help was too far away. I requested for a supervisor again and again the call got transferred and disconnected.
I tried again and had Srikanth ( Emp ID 250879 – that’s what he said it is. I am not sure though). I requested for the supervisor upfront. Hmmmm guess what happened next. The call was transferred and disconnected again.
I wonder what the supervisors do???
Global Direct people visited my home and told me that both of my no's, [protected] and [protected] would changed to GTK 299 plan (Re 1 STD and 0.6 local) within 3 days. They also took money for that. When I checked after a month, it was not changed at all and I ended up paying extra money. When I called vodafone customer care, they changed it on 9th May 2008. I lost a lot of money because of that.
hi my name is aravind. Am from chennai. i am using Hutch(vodafone) connection fro the past two years. But during 17th March, by morning 8.15 suddenly rs 99 have been vanished. i came to know that i am cheated rs 99 only by 11:00 am.
I then called the customer care officer(if am not wrong his name is Manohar).I explained him that i have lost rs 99 and requested for a justifiable reason.
He respond me that HUNGAMA pack os activated on my mobile and so hutch has taken out Rs99 from my account.
So i have asked him that "i didnt ask you to activate hungama pack, and and what basis hutch has activated me the hungama pack?".
The reply was stupid that hungama pack ia activated as if i have a GPRS account.
(B4 some 5 months, hutch themselves volunteerly activated GPRS account in my mobile.Even i didnt ask them to do so. But they did.)
i lost my patience and asked what actually hungama pack is? the answer is still more stupid but actually made me to laugh, that how could a Vodafone of MNC nature reply like this.
the reply is"Hungama pack is an offer where one can browse through their mobile phone for the next ONE HOUR right from the time it is activated"
The humour here is that they activated me Hungama pack by 8.15a.m and i was only aware that the pack is activated only by 11:00 am.
i explained my status to the CC officer and asked him to reimburse my money of rs99. but the response is so stupid that the CC officer from hutch has put down my call.
I was distressed with hutch now and am despite being with HUTCH in POSTPAID for 3 Years and PREPAID for last two years, now cancelled the connection and switched over to other subscriber.
*if you have activated gprs in ur mobile out of your knowledge, cancel it unless you need browsing facility.
*please keep track on your account balance
*please always note down the CC(CustomerCare)officer's name when he/she responds
*please avoid using vodafone's GPRS facility (as far as my story's concern)
Dear Sir / Madam,
My name is Sushant Agarwal and I have been a user of Vodafone (earlier Hutch-Essar Group) mobile services. My mobile number was [protected].
It has been more than 3 years since I shifted out of Delhi and am currently based out of Bangalore but I continued using the moblile phone connection and paid the bill on time till about a few months back when I realized that I was being charged for calls not made by me and the talk plan was changed without my permission. I communicated the same to Vodafone and called them to resolve the issue but there was no satisfactory resoultion received from their end.
I also shared my bangalore phone number([protected]) with them and asked them to call me to resolve the issue but I never got a call from them. I have not run away without paying the bill, I am willing to pay the bill if the issue is resolved satisfactorily as communicate by me in all my communication with Vodafone customer care.
Today I got a call from Vandana Srivatava, Room No. 24, Patiala House Court telling me that there is a case that has been filed against me with the file number RD-8123. She also told me that there have been multiple notices sent at my home address in Delhi where my parents stay. She asked me to get in touch with Mr. D K Sharma(advocate) on phone number [protected] to get the details of the case.
I called Mr. D.K Sharma and he told me that I have run away without paying the bill of Rs.1500 approx and that he'll send people for collection to my house in Delhi who can harm my parents. He abused my parents and me over the phone and used vulgar language. Towards the end of the call he told me that he'll harm family in Delhi.
I am very upset about this and would request you to please take some action against Vodafone and Mr. D K Sharma specifically for threatening & being abusive.
I have the following information aboout D K Sharma
D K Sharma (Advocate) - Patiala House Court
Phone # [protected]
I am in bangalore and am not in a position to take action against have and file a complaint personally against him with Delhi police. Request you to please help me with this case
Thanks & regards,
Mobile # : [protected]
Yesterday, 2nd of May, I had been to Vodafone main office in Thane which is situated in Gokhale Road. There I met a sales representative who informed me that the new post paid connection will be activated within 3 to 4 hours after submitting all the documentation. Inspite of doing so my # has still not been active. Initially I wanted to go in for a prepaid connection but he told me that it takes around 7 hours for activation but if you go in for a post paid one it will take only half the time. I requested the person to give the office contact # in case I face any activation problems but my concern was turned down saying that he will call me at my residence #. I waited and waited but I didn't receive any calls from him. This is totally bizarre and I am very very upset with this sort of attitude. I am very displeased with this sort of false assurances to customers.
In the last four months, i use to received the promotional calls from the vodafone. 3 months back, i received the promotional call fromvodafone. The moment i picked up the call, the call got disconnected, it was a computerized call. i just heard thank you for calling the vodafone. within 5 minutes i received a message stating that your request of activating caller tunes has been registered and after 5 minutes, again i received a message in which it was written that the caller tune has been activated and my balance was deducted. Again 1 month back, i received a call and i picked up the call and came to know that it was a promotional call from the vodafone. within 5 minutes, vchat got activated which i came to know by receiving the message from vodafone and again the amount got deducted. I not even know, what is the use of the vchat, why should i will request to activate. This company is big cheater and fraud and that is the way this company earns money. I am just fed up from these promotional calls. I also don't know how to deactivate the vchat.
I was a postpaid subscriber for three connections of vodafone. On date 31st january 2008 i decided to cancel all my three connections due to inefficient, careless, unbarrable and hopeless service of vodafone. After a long struggle i have manage to get refund of two cell phones nos. are [protected] and [protected]. But the refund of security deposite of cell no. [protected] is still panding. So this is my effort to inform the people that even after a period of three months is not sufficient enough for vodafone to refund the deposite amount of customers! This is the character of so called world's biggest celluler service provider. I appel to all that think twice before asking vodafone service in India.
For the past 6 months or so, i have been experiencing serious quality and covergae issues. Call dropping, No coverage during peak hours have become too frequent. There are days i can't talk for longer than 2 minutes before the call gets dropped. I believe lots of vodafone customers are facing this problem, the customer service nicely registers the complaints and then forgets about it, yesterday i couldn't even complete the complaint registration because of poor coverage...
"Barking dog seldom bite" Just Like Vodafone cellular service only the advertisment is good but not the service, Be aware don't hope on false promises My Number is [protected]
I bought a prepaid and according to my usage, I was told that I could buy a new connection with TALK 799 plan. The plan would enable me to make 7000 free Vodafone to Vodafone calls and 4000 free local and national messages.
First I was given 500 INR credit limit and then increased on repetetive calls. I tried contacting the Senior Authorities and also sent emails to Appelate Authority and Nodal Officer, but none were replied to.
According to thier policies they should not have sold the connection to new subscribers or subscribers less than 1 year old. This is what their representatives told me.
They are neither replying to emails neither 111 care people care about the problem.
Manager customer service
Subject: regarding complaint against my mobile no. [protected]
This is with ref. to above subject matter. I undersigned samrat khanorkar, mobile no. [protected], has launched a complaint regarding “ no out going calls to nagpur (std – land line)”.
complaint launched on mobile
confirmed that the complaint is resolved.
complaint launched personally at vodafone stores ministers road, sec’bad.
I am facing this problem since long and not able to call the numbers (std _ ll) in spite of launching complaint for the 1st lime it was confirmed that the problem is resolved but unfortunately it remains the same.
Again on 14th april my self personally launched a complaint as mentioned above, till date it is not resolved.
You are kindly requested to look in to the matter and resolve the problem causing great difficulty to me.
Pl do the needful.
Dear Sir/ Madam,
I have been using my connection since four years. Problem is started when Hutch is converted into vodafone. They are not able to provide services. I have made many complaint regarding network problem but they are not able to solve it.
Now, They have restricted my outgoing call even I have made payment regularly. They have included 1391.90 rs. as misc/ credit charges in my bill amount. I asked them many times details for this amount, but they are not able to provide me complete detaisl. Now after restriction when I called them and asked for details they are saying, first you pay this amount then they will send me details.
I am really frusted with the service provided by vodafone. They are not ready to listen my concern.
My mob no is: [protected]
You all don’t even deserve a Hello….but I’m saying it out of courtesy.
Your catch line says HAPPY TO HELP. But let me tell you what, helping a customer is the last thing that Vodafone agents will ever do they don’t even talk properly to the customers.
Vodafone agents are the rudest I have come across in a long time with my association with most of the cellular providers. The case is for today when I called in your customer care number for help regarding the GPRS services.
First of all before activating the service I was clearly informed that there will be two plans one is for 49/mth and other one with no rental and I opted for the no rental plan, the services got activated in the evening and as I called in for certain queries I was informed that I have been billed for GPRS, which shudnt have been the case on the other hand the agent zoheb or shoaib it wasn’t very clear what his name was but he was rude upto the core, when I told him I wanted to speak to a supervisor he told me “we don’t have one right now” if that is the case that you all don’t have an supervisor in the night then whom do the agents refer to if they have any queries or a problem they wouldn’t be able to handle on a call.
Vodafone is offering the most pathetic service and the most unprofessional and untrained agents ever, Vodafone can feel free to contact me if they want some help regarding training their agents on telephone etiquettes and to learn as in how to do proper customer service.
I have two post paid numbers with Vodafone and when I said it to the agent that would like to cancel the numbers he says yes you can surely do that and please call up in the morning to that.
I am forwarding an copy of this to all the people I know including the ones in Vodafone like Mr.Rajneesh Singh, Mrs.kamal bajwa and others.
I will make it a point that at least my circle gets rid of Vodafone.
Thanks and Regards
(Sr. VnA & Process Trainer)
Ext : 474
Cell : [protected]
E-Mail : [protected]@unicorinfoservices.com
Unicorn Infoservices Pvt Ltd
Plot 5/4, Ground Floor,
Mirchandani Business Park,
Off Andheri-Kurla Road,
Saki Naka, Mumbai - 400 072
Tel : +91-22-[protected].