Vodacom

I took my phone in to be repaired, the sales lady said she would be with me soon, after 30 min still nothing, then she comes and starts a conversation with another employee, filling in the form, stopping to chat some more, writing further, then almost finished, she makes a mistake on Vodacom Repairs - Manual device book-in confirmation seq no; 1882855 so she cancels that one turn over the page and start writing again, I tell her my lunch hour has passed already and I need to get back to work, so she fills in or should I say what she thought was important, attached please see image of seq no: 1882856, I do not know if I can even claim my phone back with this, no stamp, no service base job no, she only marked battery when I gave her all accessories, she did not even mark the charger on the form, please have a look at this form and let me know if and when my phone will be ready please, I really need it fast please!

i use Vodacom South African service on roaming in India and the only two companies that is been dealt with is IDEA and CELLONE
CELLONE never connects from day one and IDEA is more often of line than online which makes it very difficult to connect to SA while in India
over all MTN also SA service provider is in contract with AIRTEL and is hardly off line ever but for some or other reason is forbidden to a VODACOM customer
how can this be dealt with
please find below screen shot

I am highly disappointed with the service of Vodacom especially after using the network for so many years. I was called by a vodacom consultant a month ago who convinced me to updrade instead of going to a vodacom store. I upgraded my two numbers a sumsung A20 (Invoice number K1741959) and sumsung A30 (Invoice number K1741940). I explained to the consultant that the one number of (076) for the Sumsung A20 is used by my younger brother and told him which number I use (082). I was not informed that that Sumsung A30 was out of stock, and a week or two weeks later only the Sumsung A20 was delivered to my work place. It was only when I called Vodacom to ask why one phone was delivered that I was told it was out of stock. on 01 October I was invoiced for both the A20 and A30. On 04 October I receveived a call from Vodacom to verify my delivery details on my 082 numbers that I will receive the A30 the week of the 9th of October. By the 10th of October which is a month later the phone is still not delivered. I called Vodacom when I was told the courier said they tried to call me on the 3rd of October on the 076 number and I didnt answer my phone. I told the consultant that there was no way they couldnt get hold of me and I was only called on 04 October by vodacom on my 082 number to be told that the phone will be delivered the following week and to verify my contact and delivery details. She further told me the phone is not with the couriers and that I will have to wait till the 14th on the monday for the phone to be returned to Vodacom to cancel or for the information to be updated on the system which means I will have to wait for almost two months for a phone I could have just gotten in a day at shop.

This is the worst service I have ever experienced because firstly the sms that vodacom sents to track your order doesnt work. And there is no communication at all. And the courier excuse for not getting hold of me is very pathetic because the first delivery went smoothly and they were using my 082 number to get hold of me. and when they arrived at reception I was called on my landline to collect the parcel.

Good day, on Friday 20 Sep 2019, I took my phone to Vodacom Mall@Reds for repairs. For free they made a back up of my phone to my external hard drive. When I got my phone back from Vodacom on Friday 04 Oct, my brand new screen protector was removed and the person behind the counter could not say what the problem was. Now to say my phone is only 4 months old, Huawei P30, I got it in May 2019, which is firstly unacceptable.
Then today 09 Oct I went back with my external hard drive to move the information from my external hard drive to my phone, but now they ask me R280 to do that. This is totally absurd.

So firstly I want to understand why a 4 month old phone gave problems, secondly why take a brand new screen protector off without replacing it and then thirdly why asking R280 to replace info on the phone when it was copied for free.

Ive upgraded my contract on numer [protected] on 21st September. I took an optional gaming remote extra on the deal with the Samsung galaxy a50 .
They told me that it would be at their shop within 3 days, seeing that they had to order it for me.
I drove a 100km to kimberley now, only to hear that they still dont have it.
He said that there is no stock at the main warehouse.
Why am I paying for a product wich I didnt receive?
Please resolve asap.
Im waiting on your feedback (ptrefered email)
Thank you

Please be advised I have received several calls from 031 0030176, at 14;46 today 8 October 2019 I answered the call ringtone.

This is a scam as the call in unanswered and a subsequent SMS received advises one that additional charge of R2.00 will be billed to your account on all calls made from your cell phone.

Please investigate and cut the service to all VODACOM Clients from this number.

Please also ensure no call billing with occur on my mobile [protected].

Many thanks

G. BLACKBEARD

I visited one of your shops in Vaal Mall. The purpose of my visit way to do a sim swop, which i tried online but i was unsuccessful due to the number being a contract number. I was told it needed to be done in your shop
One of your rude agent Mathapelo who told me the opposite that I must to one of the supermarket and buy a new sim card and perform the sim swop myself.
Can you please give your agent training on how to deal with customers.

I upgraded on 1 August 2018 to a iPhone 6, I wanted the iPhone 7. I was told by the salesman Bradley at Cavendish Claremont Cape Town that the iPhone 7 was discontinued. The iphone 8 was available but I had to pay in R800, so reluctantly I opted for the iphone 6. This phone is giving me so much trouble at the moment. It freezers everytime I get a phone call, to the point where I can't answer the call. then that person must send me a please call me for me to phone back again. The phone refuses to give me 4G, I must be satisfied with 3G why? It's a 4G phone.

Would you please reverse these cost as I have not authorised these charges to be debited to my account?

Content Services
01/09/2019 01:03:44 00:00:00 Basebone Sharazoo Silver 6.09
02/09/2019 01:05:21 00:00:00 Basebone Sharazoo Silver 6.09
03/09/2019 01:22:24 00:00:00 Basebone Sharazoo Silver 6.09
04/09/2019 01:05:27 00:00:00 Basebone Sharazoo Silver 6.09
05/09/2019 01:10:19 00:00:00 Basebone Sharazoo Silver 6.09
06/09/2019 02:53:37 00:00:00 Basebone Sharazoo Silver 6.09
07/09/2019 01:05:16 00:00:00 Basebone Sharazoo Silver 6.09
08/09/2019 01:03:04 00:00:00 Basebone Sharazoo Silver 6.09
09/09/2019 06:16:36 00:00:00 Basebone Sharazoo Silver 6.09
Total Content Services 0.00 54.81

Kind Regards,

R B Tebbutt
Po Box 10782
No 1 Maasbanker
Meerensee
Richards Bay 3901
Kwa Zulu Natal
South Africa
Tel No [protected]
Skype Richard.B.Tebbutt

I have taken out a Vodacom contract on the 22 September 2017 the contract amount was R249 a month 6 months later the contract went up to around R350 when I queried they said that they increased my minutes and data and I was not informed about this I tried resolving the matter with Vodacom but I got no joy so I accepted the increase using the increased bundles, my contract has now finished last month on the 22 September 2019 I called in on the 7/10/2019 to follow up that my account does not get debited again and I was told that I need to pay for another full month no one informed me about this I understand a contract to be what is stipulated and agreed to in a contract and it is not specified on my contract that I need to CALL TO CANCEL MY 24MNTH CONTRACT once expired! I recieved my data free minutes and sms which came with the contract this month and I assumed that this was the last amount of my contract bundle when I called to query today and explained about the cancellation by a Vodacom agent I cancelled my contract ...while still on the call all the benefits I received where retracted for this month and they still want me to pay for one more month of benefits that has now been retracted. I called and lodged a complaint with another Vodacom agent by the name of bongani he assured me that the manager was going to get back to me before the end of the day like always nobody has gotten back to me and they took all my data sms and minutes that I had! how do I pay a full subscription after my contract has ended and I was given benefits for 6 and a half days of this month that Vodacom is now demanding a full month's pay for?

Good day... My name is Jared govindsamy ID number [protected] cell number [protected], I took a Sim only wifi deal online, it was supposed to be delivered to me, but with no success because they couldn't gain entry, so in order for me to fetch it from the store, I have to cancel and re apply and pick up at the store... I really need assistance asap, thank you

I am disappointed by the fact that two weeks ago i ordered an iphone 11 pro max and it was said to me that i will receive it in 4-5 working days only to find out that they no longer have stock. I was not informed or called to let me know. Now there is once again a back order and no one is helping me. Am i supposed to wait months for a new phone? This is disappointing!

I called emergency services this morning. The agent was very unprofessional and condescending. Attached is the time of the call 112 and the location she could not find after constant spelling.

I would like to get feedback on: the name of the agent, what was done as a corrective action and the recording of the conversation we had.

It concerns me that this is not the first time I call Vodacom emergency services and get a less concerned agent. One of the people who was in this morning accident died (not your fault but you could at least train your people on how to respond to emergencies, especially on the emergency line.

My contact number is [protected]
My email address [protected]@gmail.com

I am a long standing client of Vodacom only. The least you can do is remove the 112 number from your services if you don't understand the magnitude of such a line's importance.

Ref [protected].

My line [protected] was errornously diactivated when my credit limit was far from being reached. I have 4 other lines with Vodacom which are all active except this one and after a few calls to the call center I am being told about the matter bieng escalated to the acquisition department. The acquisition department is apparently saying they can only resolve my matter in the next 24 hours which is unacceptable as the fault is on Vodacoms side and I as the customer is now hugely inconvenienced.

I find it appaling and dissapointing that I am recieving this treatment and would like the matter resolved asap. I tried talking to the supervisor without and success, can somebody please asssist resolve this matter.

Mr L Seperepere
[protected]
[protected]

I attempted to to buy a 1 GB hour at R12 the air time was taken but no data this was at about 12:25 on 04/10/2019. I have requested five times a detailed balance for the *135# but no sms this is unexceptable and theft. I will be taking this matter up with the police if I do not get any response from Vodacom in the next 24. It is now 12:47 04/10/2019.

Dipeo Valuations acc no B0155122-4. We have requested a relocation, it was supposed to be last week Friday, done 5 days later and still no activation. I have been calling the useless call center and I keep getting SR no but no one wants to sort this out. The supervisors won't speak to me nor can I escalate higher, they are acting like gods. We run a business that is substantially reliant on internet use. All fibre installed and router plugged in since Wednesday but nothing activated.

I purchase 9 Gigs data for number [protected] on Saturday 28 September via your App, using my credit card. My account was debited, but the data was not issued. I contacted your call centre yesterday, a lady gave me a reference number (A2-FP66-V7W18X)and asked me to email the proof of payment to documents@vodacom.co.za, and that someone would telephone me within an hour. I immediately emailed the bank statement, and have received no further feedback. Your call centre does not receive calls today (apparently too busy sorting out problems), so I cannot phone to enquire.
Please could you advise urgently
Amanda Ellis.
Facade Projects cc
Tel: [protected]
[protected]

2 months ago, a vodacom customer care employee called me to say my current contract is part of a selection of old packages that aren't available anymore and the company would like to phase them out. My original contract had expired over a year ago and I was now on the automatic month to month package.
He therefore asked me whether I'd be OK to move to a new contract which would cost less and give me more benefits. I clearly stated that I would be leaving the country in 2 months and did not want to sign up for any long term deals. He said that that would not be a problem.
When I called vodacom this week to cancel my contract, they mentioned my expiry date is August 2021 and I would need to pay a cancellation fee. This means that the person who called me, did in fact sign me up for a new 2 year contract without me agreeing to it explicitly. Now I need to go through a ton of hassle to get my contract cancelled on time, putting an extra administrative burden on me. This was suppose to be an easy task to tick off and now it is a headache. And the help desk staff I've spoken to has not been apologetic about this issue in any way.
I have lost more trust in vodacom as this type of sales tactic is done with no integrity and no honesty. It is a scheme to fool people into tying themselves up to vodacom.
My hope is that I get to close out my contract with vodacom without having to spend more on a contract I cannot use once I've left.

Good day. I have been calling and emailing vodacom with regards to my contract. They all say it is a 24 month contract and I have screenshot proof of the contract I have upgraded which clearly states 24 months. However the next upgrade due is in 3 years from now. I cannot seem to get any help with this matter and now I am considering going the legal route since this may be the only option since this does seem illegal. I have also requested on numerous occasions that documentation be sent to me which still has not to date. I would please prefer this matter to be sorted by vodacom without legal hassle.
[protected]@yahoo.com

I opened a new line on 26 Sep in-store. It's now day 6 and the sim card is still not active. When I go in-store the consultant phones customer care and then they advise the consultant that we just have to wait. Some of the customer care agents tells the consultant that we have to wait a hour. But after even 2 hours there is no difference. This is unacceptable. Everyday when we phone customer care they can't resolve the problem.