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Vodacominsurance claim rejected

1
E Sep 02, 2018

Recently upgraded my phone. The consultant asked if I need insured I said I currently have an insurance with vodacom and I found out that she ticked that I rejected insurance. The 16 years I have been with vodacom I always had my phone covered. The consultant was not thorough to advise me on my current insurance. They say it was for the previous phone. I strongly feel that the consultant are not educated enough to give customers proper advices. Now I'm sitting with an expensive fone without insurance

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